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The Twenty Minute VCThe Twenty Minute VC

Jackie Reses: The Most Powerful Woman in Finance; Making $50BN for Yahoo on Alibaba | E996

Jackie Reses is the Chair and CEO of Lead Bank, a community bank in Kansas City. Previously, she was the Executive Chairman of Square Financial Services and Capital Lead and Head of the People Team at Block Inc (Square).

Jackie ResesguestHarry Stebbingshost
Mar 30, 20231h 19mWatch on YouTube ↗

Summaries, chapters, transcripts, and FAQs on this page are made by uListen, not YouTube.

At a glance

WHAT IT’S REALLY ABOUT

Jackie Reses on Grit, Fintech Disruption, and Rebuilding Modern Banking Infrastructure

  1. Jackie Reses discusses her journey from a chaotic childhood to becoming a leading figure in finance, emphasizing grit, independence, and long-term relationship building as core drivers of her career.
  2. She explains her hiring philosophy, deal-making approach, and lessons from transformative experiences at Yahoo, Alibaba, and Square, including creating tens of billions in value with limited leverage.
  3. Reses analyzes the evolution of fintech, arguing the next decade’s big opportunities lie in expense management and infrastructure, while warning that many neobanks and feature-level products will not endure.
  4. Finally, she outlines her vision for Lead Bank as a deeply compliant, tech-forward infrastructure bank, and reflects on crypto, regulation, macroeconomics, and the cultural foundations of truly high-performance teams.

IDEAS WORTH REMEMBERING

5 ideas

Hire for innate strengths, not resumes or domain experience.

Reses prioritizes raw intelligence, judgment, curiosity, grit, and ability to manage ambiguity over big-brand CVs or narrow domain knowledge, using deep conversations and real-world case studies to uncover what candidates are truly great or terrible at.

Build long-term followership by optimizing for others’ careers, not your roadmap.

She deliberately sends top performers to business school, other departments, or even other companies when it’s better for their development, believing that genuine, decades-long investment in people builds exceptional loyalty and a network that will repeatedly rejoin her.

Great deals are created by understanding what the other side really needs.

Reses frames negotiation as non–zero-sum: she probes whether counterparties need optics, timing, or specific economics, and then trades creatively around those needs while holding firm only on the few structural issues that matter most for long-term business health.

The next fintech frontier is expense management and infrastructure, not just revenue.

While companies like Square, Stripe, and Adyen have streamlined the inbound revenue side, she argues the outbound expense side of the P&L remains fragmented and messy—representing a massive opportunity for new platforms and infra players over the next decade.

Many consumer neobanks are features, not durable companies.

With debit cards now commodity and digital acquisition costs high, she believes only players with truly differentiated use cases and the right to expand into broader financial products can survive; most narrow, verticalized plays lack enough LTV to stand alone.

WORDS WORTH SAVING

5 quotes

We built the bank we wanted to see in the world, full stop.

— Jackie Reses

I knew enough to know I didn’t know anything, so I started my career at Goldman Sachs.

— Jackie Reses

I would rather focus on raw intelligence, judgment, curiosity, grit, and ability to manage ambiguity than domain knowledge or prior scale experience.

— Jackie Reses

Equity is good. Equity is good. Equity is good. I have one goal: equity is good.

— Jackie Reses, on renegotiating Alibaba economics for Yahoo

Any of our customers can harm another customer… it’s an anti-network effects business.

— Jackie Reses, on banking infrastructure risk

Read the available transcript
Personal background, grit, and early independence shaping career ambitionHiring, talent evaluation, and building high-performance, loyal teamsDeal-making philosophy, Alibaba–Yahoo transactions, and risk managementFintech evolution: revenue vs. expenses, infrastructure, and neobanksCrypto markets, regulation, and the role of central banks and the FedBuilding Lead Bank and reinventing banking infrastructure and cultureMacro environment, M&A in fintech, and the future of super apps

High quality AI-generated summary created from speaker-labeled transcript.

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