Mastering ChatGPT: Advanced techniques for workplace communication and productivity | Hiten Shah

I wanna learn how to use ChatGPT the right way. So you gave us one tip, which was, "Be thoughtful about its memories." But what else? What are your tips?

I usually won't start anything without a ton of context or with the intention of giving it context over time. Just show it what great looks like. It's like a human. If a human doesn't know what great looks like, they're not gonna know what great looks like.

You do have an example of something that you think is great, which is your boss's operating manual.

My boss's name is Morgan, so it's What Would Morgan Do? So I'm gonna create the project, and then I'm gonna add these files here. I wanna pitch Morgan the craziest product idea I can think of. What is the best way to pitch it to him so we can go after it? [laughing] Now it's like, this is what you want Morgan to say. Yeah, that sounds like him.

This is a tip for all the ICs out there: Go and replicate your boss, and prep for conversations with them. [upbeat music] Welcome back to How I AI. I'm Claire Vo, product leader and AI obsessive, here on a mission to help you build better with these new tools. Today, we have a great conversation with Hiten Shah, who's been building B2B SaaS for over 20 years. Not only is he a great founder and product thinker, but he is, by my estimation, a total ChatGPT power user. He's figured out how to load up ChatGPT Projects with information about yourself and about your boss to figure out the best way to communicate with each other and get work done. Let's get to it. This episode is brought to you by Paragon, the integration infrastructure for AI SaaS companies. Are AI features on your 2025 product roadmap? Whether you need to ingest data for RAG from your users' external apps, like Google Drive files, Gong transcripts, or Jira tickets, or build AI agents that automate work across your users' various tools, integrations are key to building useful AI features. However, building every one of these integrations costs months of engineering, time you simply can't afford, given the rapid pace of AI advancement. Paragon is an all-in-one embedded integration platform for AI products. Industry leaders like AI21, you.com, and Copy.ai use Paragon to connect over 100 of their users' SaaS applications to ingest data for RAG and provide their AI agents with thousands of integration actions. They've accelerated their integration development velocity by up to 50X, allowing their engineering teams to focus on core product features. Want to fast-track your integration roadmap this year? Visit useparagon.com/howiai to learn how. That's useparagon, P-A-R-A-G-O-N, .com/howiai. Thanks for being here! I am excited to talk about everybody's favorite friend, ChatGPT. Today is all about ChatGPT, right?

Yep.

How did you get to ChatGPT being your, your favorite?

You know, it's, it's really funny. I, I obviously started using ChatGPT first. Uh, it existed first. There's a bunch of experiments I did with the API and all that prior to ChatGPT itself, so with OpenAI's APIs, and then when, when, when it came out, started playing around with it. It really wasn't doing what I wanted in terms of my output that I was looking for. I think it was still helpful in a bunch of areas that we'll talk about today, but it wasn't quite getting there. So then I started using Claude when it came out, and I was... In the initial days of using this stuff, I was actually way more Claude-heavy by, like, more than 50%. Even though ChatGPT came out first, I had access, I upgraded and all that. And I think the turning point for me, which I can't prove because I don't know the dates, was when memories started working, and that made it so that... And, and I'm a very, like, um... I don't try to talk to ChatGPT about everything, and if I'm gonna talk to it about things that are, like, a little random, I'll actually start a temporary session.