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Kevin Hartz: "How I Lost Airbnb at Seed Because of an Exploding Term Sheet" | E1180

Kevin Hartz is a Co-Founder and General Partner at A*, an early-stage venture capital firm. Prior to founding A*, Kevin co-founded Eventbrite, a publicly traded company, and served as the CEO for the first 11 years of the company. Before Eventbrite, Kevin co-founded Xoom, a money remittance company that was acquired by PayPal in 2015 for over $1BN. Kevin is also a prolific angel investor having backed companies such as PayPal, Airbnb, Pinterest, Ramp, Trulia, and Anduril at the seed stage, and was an early investor in Uber, Palantir, SpaceX, Square, Gusto and many others. -------------------------------------------------------------------- Timestamps: (00:00) Intro (00:53) Childhood & Background (03:07) Biggest Lessons from Peter Thiel (04:16) Biggest Lessons from Roelof Botha (05:10) Biggest Lessons from Pierre Lamond (07:35) Kevin's Unique Talent Discovery (08:18) How Kevin Made His First Money (09:27) The Risk of Early Capital (15:16) Serial Entrepreneurs or First-Time Founders (20:40) Why Kevin Moved from Angel to VC? (23:45) Market Sizing & Scenario Planning (26:59) Are Operators as Investors Tougher on Founders? (30:48) How Investment Preferences Shift from Angel to VC (32:50) Prioritizing Sourcing, Selecting, Servicing (34:40) Reflecting on Missed Ventures (40:25) Assessing Deal Success Quickly (41:14) Kevin’s Top 3 Value Drivers (42:25) Lessons from the Biggest Zero (47:45) Time Allocation in Venture (56:48) When to Push and When to Support (01:02:29) Investing in Mental Health & Wellness (01:04:06) Quick-Fire Round -------------------------------------------------------------------- In Today’s Episode with Kevin Hartz We Discuss: 1. What Makes the Best Founders: What questions does Kevin always ask founders in the investment process? Does Kevin prefer serial or first time founders? Why? Does Kevin prefer founders who are new to a problem or who are insiders and experts? When Kevin has gotten a founder bet wrong, what did he not see that he should have seen? 2. The Exploding Term Sheet That Cost $10BN: How did an exploding term sheet for the seed round of Airbnb cost Kevin $10BN? What did Kevin see in the seed round of Airbnb that so few other investors saw? Does Kevin agree that the best businesses often start off as ridiculous or toys? 3. From World’s Greatest Angel to VC with $600M AUM: Why does Kevin think a barbell strategy of Seed and Series C is best today? Does Kevin agree that the Series B and growth stage is dead today? Why does Kevin strongly disagree that seed is the hardest stage of the market? Why does Kevin think that venture is less collaborative than ever? How does Kevin approach when to sell vs when to hold a position? What are his biggest lessons from seeding and holding Opensea? 4. Learning From the World’s Best Investors: What have been Kevin’s lessons from his relationship with Peter Thiel? What have been Kevin’s biggest takeaways from investing alongside Roelof Botha in many deals? What have been Kevin’s biggest lessons from watching and observing the great Pierre Lamond? -------------------------------------------------------------------- Subscribe on Spotify: https://open.spotify.com/show/3j2KMcZTtgTNBKwtZBMHvl?si=85bc9196860e4466 Subscribe on Apple Podcasts: https://podcasts.apple.com/us/podcast/the-twenty-minute-vc-20vc-venture-capital-startup/id958230465 Follow Harry Stebbings on Twitter: https://twitter.com/HarryStebbings Follow Kevin Hartz on Twitter: https://twitter.com/kevinhartz Follow 20VC on Instagram: https://www.instagram.com/20vchq Follow 20VC on TikTok: https://www.tiktok.com/@20vc_tok Visit our Website: https://www.20vc.com Subscribe to our Newsletter: https://www.thetwentyminutevc.com/contact -------------------------------------------------------------------- #20vc #harrystebbings #podcast #kevinhartz #venturecapital #a* #astar #founder #angelinvesting #investment #paypal

Kevin HartzguestHarry Stebbingshost
Jul 22, 20241h 9mWatch on YouTube ↗

CHAPTERS

  1. 0:00 – 0:46

    Power laws, holding forever, and the coming AI “bubble of all bubbles”

    Kevin opens with a macro view: most companies go to zero, a few power-law winners dominate returns, and his default posture is to hold rather than sell. He frames NVIDIA’s rise as a signal of an enormous AI-driven bubble forming, with both massive creation and inevitable foolishness ahead.

    • Venture outcomes are dominated by power-law winners
    • Most portfolio companies trend toward zero over time
    • Kevin’s philosophy: build/find companies and hold for life
    • NVIDIA as a harbinger of a larger AI bubble
    • Bubbles create both value and excess
  2. 0:46 – 3:07

    An “idyllic” childhood, post-Stanford uncertainty, and a drive to keep learning

    Kevin describes a relatively obstacle-free upbringing and contrasts it with the existential uncertainty he felt after college. He attributes his trajectory less to inevitable ambition and more to curiosity, learning, and avoiding boredom—finding that outlet in Silicon Valley’s broader tech ecosystem.

    • No formative hardship story; crisis came after university
    • Desire to have impact drove his career search
    • Success didn’t feel inevitable when he was young
    • Motivation: learning and intellectual stimulation
    • “Silicon Valley” as ecosystem, not geography
  3. 3:07 – 7:16

    Three influential mentors: Thiel’s lens, Botha’s judgment, Allamand’s excellence

    Kevin breaks down distinct lessons from Peter Thiel, Roelof Botha, and Pierre Allamand. He emphasizes Thiel’s contrarian worldview, Botha’s calm “mostly right” decision-making under pressure, and Allamand’s uncompromising standards for organizational excellence.

    • Thiel: sees the world through a different interpretive lens
    • Botha: steady, calm, metered, exceptional judgment in crises
    • Allamand: excellence culture and high expectations
    • Force-ranking direct reports as a blunt excellence signal
    • Mentors shaped Kevin’s investing and operating standards
  4. 7:16 – 8:19

    Spotting unique talent early: backgrounds, adversity signals, and raw founder risk

    Kevin explains how he evaluates founders by “head-shrinking” their backgrounds, obstacles overcome, and behavioral signals that distinguish substance from salesmanship. He notes that raw talent can be dangerously immature—often living on the edge between dramatic right and dramatic wrong.

    • Founder evaluation starts with biography and adversity patterns
    • Differentiating true talent from polished pitching
    • Kevin’s self-critique: he’d underwrite tougher backgrounds more readily
    • Raw talent can fail due to judgment and maturity gaps
    • Founders operate on the ‘bleeding edge’ of outcomes
  5. 8:19 – 11:46

    Early entrepreneurship, ADHD and learning, and the danger of too much seed capital

    Kevin recounts early money-making and a pre-internet campus ‘Facebook’ photo book business. The conversation shifts to why excessive early capital can destroy discipline—Kevin likens it to ‘Boyle’s Law for capital’ where spending expands to match available funds.

    • Teen side-hustles and a campus photo-book ad business
    • ADHD and wide curiosity as a founder-associated trait
    • Too much early money leads to loose discipline and drifting
    • Capital expands to fill the bank account without accelerating milestones
    • Today’s market: lots of capital, not enough hands-on insight
  6. 11:46 – 16:52

    What VCs really add: hands-on Sequoia vs hands-off Founders Fund

    Kevin frames VC value-add on a spectrum between Sequoia-style operational support and Founders Fund-style founder autonomy. He leans toward hands-on guidance, arguing that great lead directors and ‘star chambers’ help founders avoid costly mistakes, beyond pure brand signaling.

    • Two extremes: Sequoia services vs Founders Fund autonomy
    • Kevin prefers hands-on support to prevent repeated founder mistakes
    • Brand helps recruiting, but partner guidance can ‘shortcut’ learning
    • Founding teams often change; ‘spikiness’ of a key founder matters
    • Talent and governance as practical, not paternalistic, tools
  7. 16:52 – 20:40

    Airbnb at seed: why it worked, why Sequoia won the lead, and valuation ran away

    Kevin explains why Airbnb was compelling despite being non-obvious: the founders’ intensity and the ‘distributed storage for people’ framing. He describes making an offer as an angel syndicate, losing the lead to Sequoia, getting some allocation, and missing the chance to concentrate as the valuation jumped quickly.

    • Non-obvious seeds: Airbnb, Pinterest, PayPal share similar early skepticism
    • Founder passion and relentlessness were decisive signals
    • Airbnb as a ‘distributed hotel’ / distributed storage for people
    • Angel offer lost to Sequoia lead; still got cut in
    • Fast move to ~$1B valuation limited later concentration opportunities
  8. 20:40 – 23:42

    Angel to VC: A*Star’s barbell strategy, ownership targets, and seed competitiveness

    Kevin discusses moving from angel investing to running A*Star and the mindset of being ‘only as good as the next investment.’ He outlines A*Star’s focus (pre-seed/seed plus selective B), the reality of ownership targets in a high-price environment, and the increasing sharp-elbowed competition at seed.

    • Motivation to ‘graduate’ to institutional venture and prove performance
    • A*Star Fund II: $300M, ~$600M AUM; mostly seed with some B
    • Barbell approach: pre-seed/seed plus selective later (B) investments
    • Ownership targets: double digits, but founder quality overrides
    • Seed market dynamics: multi-stage and operator-investors increase competition; cooperation declining
  9. 23:42 – 32:50

    Selecting without hype: TAM skepticism, scenario thinking, and B-round opportunity

    Kevin downplays brute-force TAM math in favor of team quality, believing great teams can slingshot from small markets to large ones. He also argues that when an area is declared ‘dead’ (like B rounds), that can be the best time to invest—especially during quiet periods.

    • TAM analysis is often overdone at seed; qualitative judgment matters more
    • Great teams can expand markets or pivot into larger adjacencies
    • Fund requires lead/co-lead positions; personal checks can fill gaps
    • B rounds: 18 months ago ‘crickets’ created attractive entry points
    • Contrarian heuristic: investigate sectors people declare ‘dead’
  10. 32:50 – 34:30

    Sourcing, selecting, servicing: earning a deal vs ‘winning’ it

    Kevin ranks his strengths across the venture job: he dislikes ‘selling’ and resists slick tactics to win deals. He argues investors should earn long-term partnerships with founders through sincerity, while sourcing benefits from relationships and selection is haunted by missed opportunities.

    • Three pillars: sourcing, selecting, servicing (and selling as a temptation)
    • Kevin dislikes over-selling; prefers sincerity and long-term alignment
    • ‘Win a deal’ vs ‘earn the right’ to partner with founders
    • Networks drive sourcing; selection errors are usually omissions
    • Time scarcity forces brevity in founder feedback when passing
  11. 34:30 – 40:24

    Misses and term-sheet ethics: YouTube regret and the Airbnb exploding term sheet

    Kevin shares a major miss—passing on YouTube due to burnout and closed-mindedness—leading to a lesson about always being mentally ‘on’ for founders. He also reveals his team gave Airbnb an exploding term sheet, got privately chided by Paul Graham, and discusses why exploding terms and term-shopping create bad behavior on both sides.

    • YouTube miss: negativity/burnout distorted judgment
    • Core lesson: stay open-minded; any meeting can be life-changing
    • Exploding term sheets: Kevin once used one on Airbnb
    • Paul Graham’s criticism shaped his view of the practice
    • Bad behavior exists on both sides: shopping vs coercive lock-down tactics
  12. 40:24 – 47:45

    When you know a deal is working: patience, power-law focus, and the sell/hold debate

    Kevin argues early signals can be noisy: some companies struggle immediately, others wander for years, and patience is essential while maintaining urgency. The discussion turns to value drivers (Airbnb, Pinterest, Bitcoin, Uber), ‘biggest zero’ learning via TokBox, and the nuanced question of secondary—highlighted through OpenSea’s peak valuation and the difficulty of timing sells.

    • Outcomes vary: immediate traction vs long wilderness periods
    • Patience is a core investor skill; time often solves problems
    • Top drivers: Airbnb, Pinterest, Bitcoin; plus Uber exposure
    • TokBox: painful near-zero outcome despite effort; time cost matters
    • Secondary debate: OpenSea at $13.5B and the psychology of extrapolating growth vs taking chips off the table
  13. 47:45 – 58:16

    How to allocate time and apply pressure: support in crisis, toughness in success

    Kevin explains how he spends time: winners demand the most help because momentum creates urgent needs, though he tries to support struggling founders too. He shares a ‘Roelofism’: be calm and nurturing when things are going poorly, but apply tough love when things are going well—sparking a debate with Harry about tailoring style to the individual founder.

    • Time naturally concentrates on winners due to urgent execution needs
    • Founders who treat it like a lifestyle investment shouldn’t manage others’ money
    • Roelofism: nurture during crises; push harder during success
    • Harry’s counterpoint: leadership support style must match the person
    • Reputation vs returns: balancing help for losers with maximizing winners
  14. 58:16 – 1:04:21

    Mental health at home and in society: eating disorders, addiction, and the need for therapeutics

    The conversation turns personal as Kevin describes his daughter’s severe eating disorder, hospitalizations, and the pressures of school, social media, and competitive activities. Both discuss how difficult eating disorders are to treat, the limits of current interventions, and broader neurological and mental health challenges that demand new therapeutics and innovation.

    • Family experience: daughter’s eating disorder, SIBO, repeated hospitalizations
    • Modern pressure stack: academics, performance activities, social media
    • Eating disorders are uniquely hard—can’t avoid food; high relapse rates
    • Treatments feel ‘barbaric’/insufficient; family-based therapy is grueling
    • Broader thesis: neurological and mental illnesses are the key frontier needing breakthroughs (e.g., TMS and other therapies)
  15. 1:04:21 – 1:09:43

    Quick-fire: defense-tech rise, admired investors, YC’s model, and ‘what’s your mental illness?’

    In rapid Q&A, Kevin cites defense as the area he’s most updated on, driven by geopolitical shifts and U.S. unpreparedness. He names VY Capital as a learning model for patience and pace, praises Y Combinator’s persistent engine, predicts better returns than the 2021–22 period, and ends with the candid question he wishes people asked: what mental illness someone struggles with.

    • Mind changed most: defense tech’s rapid rise (Palantir/Anduril context)
    • Respected VC: VY Capital (style, patience, wisdom)
    • Portfolio swap: Y Combinator as an enduring venture machine
    • Advice for angel investing: set aside money to lose; learn via swings
    • Unasked question: be honest about mental illness (depression/anxiety/addiction, etc.)

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