uListen Support
Contact us
Have a question, bug report, or piece of feedback? Email support@ulisten.ai. We read every message and usually reply within one business day.
Include your platform, device, operating-system version, uListen version, the episode link or video ID, what you expected, what happened, and the shortest steps that reproduce the problem. Screenshots or a short screen recording are helpful when they do not contain information you want to keep private.
Quick troubleshooting
- Confirm the episode is listed in the supported uListen catalog.
- Check your internet connection and confirm the original YouTube episode plays.
- Close and reopen the uListen screen, app, or browser tab.
- Update uListen and your operating system or Chrome to a current supported version.
- If the issue is playback-specific, try switching between video and audio-only mode, then reopen the episode.
- Contact support before clearing data or reinstalling if you want to preserve local favorites, queues, history, or saved ideas.
Your data stays on this device
Stable uListen does not require an account and does not sync your favorites, Continue Listening, Next Listens, playback history, saved ideas, or reading preferences to a uListen account. Clearing product data or uninstalling can permanently remove that local state, and support cannot restore it.
For more about server requests, diagnostics, embedded YouTube playback, and retention, read the Privacy Policy.
Supported podcasts
uListen pre-processes selected long-form episodes so transcripts, summaries, speaker labels, and chapters are ready when you need them. Not every podcast or YouTube video is supported, and source availability can change. Browse the supported channels or send us a request for a show you would like us to consider.