Building the future of agentic infrastructure

Agents are moving from tools you prompt to infrastructure that runs your business. But what does it take to run them in production? Jess Yann (Product Manager, Claude Managed Agents), Katelyn Lesse (Head of Engineering, Claude Platform), and Angela Jiang (Head of Product, Claude Platform) discuss how teams are building agentic infrastructure, including identity, permissions, memory, and agent-to-agent communication. They also share how organizations should think about agentic ROI and designing human-agent teams that adapt to evolving model intelligence. Learn more about the Claude Platform: https://claude.com/platform/api 0:00 Intro 1:00 - Building Claude Managed Agents in production 2:15 - How agents talk to each other 3:00 - The future of agentic infrastructure: thinner harnesses and adversarial agent pairs 8:20 - Barriers to agentic adoption: security, compliance, and evals 9:15 - How to measure agent ROI 12:45 - Failure modes: hyper independence and sprawl 13:30 - The future: agents as an invisible substrate 15:15 - What's next for the Claude Platform

Jess YannhostKatelyn LessehostAngela Jianghost

Jul 10, 202616mWatch on YouTube ↗

EPISODE INFO

Released: July 10, 2026
Duration: 16m
Channel: Claude
Watch on YouTube: ▶ Open ↗

EPISODE DESCRIPTION

Agents are moving from tools you prompt to infrastructure that runs your business. But what does it take to run them in production? Jess Yann (Product Manager, Claude Managed Agents), Katelyn Lesse (Head of Engineering, Claude Platform), and Angela Jiang (Head of Product, Claude Platform) discuss how teams are building agentic infrastructure, including identity, permissions, memory, and agent-to-agent communication. They also share how organizations should think about agentic ROI and designing human-agent teams that adapt to evolving model intelligence. Learn more about the Claude Platform: https://claude.com/platform/api 0:00 Intro 1:00 - Building Claude Managed Agents in production 2:15 - How agents talk to each other 3:00 - The future of agentic infrastructure: thinner harnesses and adversarial agent pairs 8:20 - Barriers to agentic adoption: security, compliance, and evals 9:15 - How to measure agent ROI 12:45 - Failure modes: hyper independence and sprawl 13:30 - The future: agents as an invisible substrate 15:15 - What's next for the Claude Platform

SPEAKERS

Jess Yann
host
Katelyn Lesse
host
Angela Jiang
host

EPISODE SUMMARY

In this episode of Claude, featuring Jess Yann and Katelyn Lesse, Building the future of agentic infrastructure explores claude team on managed agents, harness evolution, and adoption barriers Claude Platform has rapidly expanded from basic inference APIs to richer features that offload infrastructure and “harness engineering,” enabling production-grade Managed Agents.

RELATED EPISODES