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Working With Steve Jobs

What I learned from rereading "Creative Selection: Inside Apple's Design Process During the Golden Age of Steve Jobs" (https://a.co/d/51QnKIJ) by Ken Kocienda. https://www.founderspodcast.com/ Full Transcript and Show Notes: https://www.founderspodcast.com/episodes/27965867/senra-281-working-with-steve-jobs David Senra: https://x.com/FoundersPodcast?s=20

David Senrahost
Jan 16, 202441mWatch on YouTube ↗

CHAPTERS

  1. 0:00 – 3:27

    Vince Lombardi's Power Sweep and the Power of One Thing

    David Senra opens with the story of Vince Lombardi taking over the Green Bay Packers and drilling a single play. He ties it to the idea that a well-articulated vision is the starting point for achieving excellence, and compares Lombardi to Steve Jobs.

    • •Lombardi told players they would chase perfection to catch excellence
    • •The Packers perfected one running play, the power sweep, and won five championships in seven years
    • •Opponents knew the play was coming and still couldn't stop it
    • •A clear, specific vision is the starting point for figuring out how to do the work
  2. 3:27 – 6:35

    Creative Selection and Why Senra Is Revisiting It

    Senra introduces Ken Kocienda's book Creative Selection and explains why he is reading it again, noting an earlier bonus episode on it. He frames the book as Kocienda's account of 15 years at Apple and the intensity of working under Jobs.

    • •The book is about Kocienda's 15 years at Apple and its design process
    • •Senra will focus on the parts about Steve Jobs
    • •Warren Buffett's line: intensity is the price of excellence
    • •Apple's approach flowed from the work, not from handbooks, moving stepwise from problem to design to demo to shipping product
  3. 6:35 – 8:43

    Steve Jobs's Clarity of Thought and the Oracle of Delphi

    Senra names Jobs's clarity of thought as the trait he admires most. He reads Kocienda's comparison of demoing to Jobs with visiting the Oracle of Delphi, where Jobs was easy to understand and involved in the details.

    • •Senra calls Jobs the clearest thinker he has covered
    • •Jobs made product decisions through demo reviews
    • •Jobs either approved a demo or asked for something specific next time
    • •Jobs was predictable in his passion for great products
  4. 8:43 – 14:02

    The iPad Keyboard Demo: Four Sentences from Steve

    Kocienda's account of demoing iPad keyboard designs to Jobs is read in detail, from the unblinking stare to the quick verdict. Senra points to how the book's index labels it the decisiveness of Steve Jobs, and to the price of being invited back.

    • •Jobs studied the screen silently for about 30 seconds
    • •He asked Kocienda directly which keyboard to use
    • •The verdict: go with the bigger keys
    • •To be invited back, you had to make substantive contributions
  5. 14:02 – 17:42

    Actions Express Priorities and Hacking Away the Unessential

    Senra explains why demos were the main means of turning ideas into software and how Jobs's time in the room showed his priorities. He covers Jobs's push for simplicity, picturing a busy mom as the customer, and refusing to explain a product instead of letting it speak for itself.

    • •Actions express priorities
    • •Jobs attended demo reviews to keep momentum going
    • •Jobs put himself in customers' shoes using a specific example of a busy mom
    • •Stripping non-essential features makes products easier to learn and use
    • •Jobs told an ad designer to shut up and show him the ads
  6. 17:42 – 20:57

    Safari's One Simple Rule, Rehearsal, and Moving On

    Senra goes back to Kocienda's early work on Safari, where Jobs gave a single priority: speed. He covers Jobs's heavy rehearsal before keynotes and his view that you should do the next wonderful thing instead of dwelling on success.

    • •Jobs defined greatness for the browser as speed, faster than Internet Explorer
    • •Jobs began rehearsing slides three weeks to a month before a keynote
    • •He practiced until he knew the material cold
    • •Jobs told Brian Williams to figure out what's next after doing something good
  7. 20:57 – 23:45

    Demos as the Engine of the iPhone Process

    Senra reads Kocienda's explanation of how every major iPhone feature started as a concrete, specific demo. Feedback on each demo led to the next, and making creative decisions early left more time to refine them.

    • •Every major iPhone feature began as a demo
    • •Concrete artifacts make discussion constructive
    • •Demos made colleagues react and feedback drove the next demo
    • •Most demos fail, and making them is psychologically hard
    • •The team had to show, not tell
  8. 23:45 – 26:17

    The Apple Experience: Preventing Bad Interactions

    Senra discusses the idea that great products make people happy almost always and rarely do the opposite. He connects it to Jobs's concept of the Apple experience from Becoming Steve Jobs, where each interaction adds to or subtracts from a company's reputation.

    • •Good user experience means preventing negative experiences as well as creating positive ones
    • •Overlapping, inscrutable features frustrate users
    • •Every customer interaction raises or lowers respect for the company
    • •One bad experience can undo many positive ones
  9. 26:17 – 28:56

    Developing Taste and "Design Is How It Works"

    Senra and Kocienda discuss how studying great work from the past helps calibrate taste. Senra then covers Kocienda's favorite Jobs quote, that design is how it works, from a 2003 interview about the iPod.

    • •Past work provides comparison and contrast for refining taste
    • •Studying great work taps the collective creativity of earlier generations
    • •Jobs said most people mistake design for how a product looks
    • •Kocienda says beauty should be rooted in what a product does
    • •Objects should explain themselves
  10. 28:56 – 33:23

    Taste Versus Data: Apple's Approach and Google's 41 Blues

    Senra contrasts Jobs's reliance on personal taste with the data-driven approach Kocienda describes at Google, citing designer Douglas Bowman's reasons for leaving. He ties this to the iPad keyboard choice, the 41 shades of blue, and a Jony Ive story of Jobs approving colors in half an hour.

    • •Senra's note: more data will never be enough, you need conviction
    • •Bowman said a company without design-literate leadership runs out of reasons for design decisions
    • •Google tested 41 shades between two blues
    • •Apple ran no A/B tests on iPhone software and picked a color and moved on
    • •Jobs worked himself into a position where he could trust his judgment
  11. 33:23 – 36:25

    What Apple Did Not Do: Focus, Seagull Managers, and Anti-Patterns

    Senra reads Kocienda's list of product development traps Apple avoided, linking it to Jobs's idea that focus is about saying no. The list includes discussing projects without examples, paper specs, and seagull managers who fly in and out. Kocienda credits clarity of purpose, as with Lombardi.

    • •Apple avoided discussing projects without concrete examples
    • •A seagull manager is a detached executive who swoops in, squawks, and leaves
    • •Jobs disbanded the Advanced Technology Group in 1997
    • •Clarity of purpose helped the team block out what not to do
  12. 36:25 – 39:03

    The Intersection of Technology and Liberal Arts

    Senra explains how Jobs took an idea from Edwin Land and built Apple around it, repeating it throughout the company. He reads Jobs's statement on the iPad that products should come to the user.

    • •The idea of working at the intersection of technology and liberal arts came from Edwin Land
    • •Apple University had a half-day course on it
    • •Jobs repeated the idea in keynotes, interviews, and his Isaacson biography
    • •Products should be intuitive and come to the user
  13. 39:03 – 41:09

    Steve's Departure and Closing Recommendation

    Senra reads the book's closing story, in which Kocienda's boss declines another demo for Jobs, signaling that Jobs was not coming back. Senra recommends the book and ends with a Readwise mention and a look at upcoming episodes.

    • •Henry said "at this point" and Kocienda realized Jobs wasn't returning
    • •Jobs resigned as CEO about six weeks later and was gone six weeks after that
    • •Kocienda says Jobs's single-minded focus and vision motivated him
    • •Senra recommends the book to anyone building a product

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