Re:Thinking with Adam GrantBrené Brown and Simon Sinek on the leadership skills we need to build | Re:Thinking with Adam Grant
EVERY SPOKEN WORD
40 min read · 7,643 words- 0:00 – 0:02
Intro
- AGAdam Grant
[upbeat music]
- 0:02 – 3:31
Crowdsourcing leadership: who’s “leading” this conversation?
- AGAdam Grant
Hey, everyone. It's Adam Grant. Welcome back to ReThinking, my podcast on the science of what makes us tick. I'm an organizational psychologist, and I'm taking you inside the minds of fascinating people to explore new thoughts and new ways of thinking. My guests today are Brené Brown and Simon Sinek, arguably the two most influential thought leaders on leadership today. Their TED Talks have over 160 million views, and their books have sold millions of copies. Brené is a research professor at the University of Houston, renowned for her work on vulnerability, courage, shame, and empathy. Her books include Dare to Lead and The Gifts of Imperfection, and she hosts the podcast Dare to Lead and Unlocking Us. Simon is an ethnographer admired for his ideas around purpose and service. His books include Start with Why and The Infinite Game, and his podcast is A Bit of Optimism. We're often speaking on the same stages and working with the same organizations. We share similar values, and we've had some rich debates about the best ways to bring these values into our work and our lives. Last year, Brené suggested we start a sisterhood of the traveling podcast, [laughs] so I've swung by both of their shows before, and now it's my turn to host. To seed a wide-ranging conversation about leadership, I decided to mix things up and crowdsource some questions from social media, too. Let me just start by saying I wanna rewind the clock roughly 24 hours, and I, I want you all to know that I am not a texter at all. Like, I, I, I basically do all my communication by email. But you two are both better texters than emailers, and so I've abandoned my preferences in this collaboration-
- BBBrené Brown
[laughs]
- AGAdam Grant
... in order to hear from the two of you. So dutifully, I went to my phone, I texted you, and I said, "So what do you wanna talk about tomorrow?" And the two of you were useless. You both said, "I'll follow your lead." We're supposed to be talking about leadership here. What kind of leadership is that?
- BBBrené Brown
Well, you're the leader.
- AGAdam Grant
I'm not the leader.
- SSSimon Sinek
We showed up in Brené's, and Brené led us on the conversation she wanted to have, and then you came on mine, and I chose chaos, and, and now we're here to serve you and to serve ReThinking.
- AGAdam Grant
Here's the problem with that, Simon, is I'm the most-
- SSSimon Sinek
[laughs]
- AGAdam Grant
... allergic to leadership of the three of us, which is why you two run organizations, and I'm just me.
- BBBrené Brown
No, I'm not buying it.
- AGAdam Grant
No? Yeah.
- BBBrené Brown
I think you have a lot of ideas about what you wanna talk about.
- AGAdam Grant
I don't know if I do.
- BBBrené Brown
Um, I do.
- AGAdam Grant
But tell me what my ideas are [laughs] 'cause I wanna know. What's my agenda here? Lead my leadership.
- BBBrené Brown
Well, I think in great Adam fashion, you crowdsourced some questions. I did a quick thematic analysis of them.
- AGAdam Grant
I do wanna hear the Brené Brown grounded theory of our over 1,000 comments and questions that poured in in the past 24 hours. I'm excited for that. But that was also me abdicating leadership. I'm like, "I don't know where I wanna take this. Let's go to our audience."
- BBBrené Brown
What a great leadership move. You went to folks and said, "How can I be in service? What are you thinking about? What's on your mind? What's on your heart?"
- SSSimon Sinek
And in good leadership fashion, you take the input from your team, but then you are accountable at some point to make a decision.
- AGAdam Grant
Yes-
- BBBrené Brown
Mm-hmm
- AGAdam Grant
... which is to delegate to Brené, who did her qualitative research, and... No.
- BBBrené Brown
Mm-mm.
- AGAdam Grant
I do have-
- BBBrené Brown
That's not gonna work.
- 3:31 – 6:07
Perspective-taking: naming each other’s core leadership skill
- AGAdam Grant
I do have a few things I wanna talk about. This is an unusual conversation because we all kind of operate in the same space, and we've gotten to know each other, I would say, very well over however many years we've been crossing paths. And we've also done a few of these conversations now on your shows. So I wanted to ask you to do a little perspective-taking experiment, and I feel like Brené already tipped her hand a little bit. But Simon, what would you say is Brené's view of the most important leadership skill?
- SSSimon Sinek
The stuff that Brené talks about as being a good leader are the same as being a good human being. We want our friends and our colleagues and our partners to be curious, and when she sort of showed up on, in the world, was talking about vulnerability, which was a very uncomfortable word for many leaders, and I think for some still is. We owe huge credit to Brené for normalizing some of that language and some of that point of view in this category.
- AGAdam Grant
Big time. Brené, I'm curious, how would you react to what Simon said? What would you add or elaborate?
- BBBrené Brown
I wouldn't change anything. I think it's true. Who we are is how we lead. Self-awareness, kindness, vision, accountability, trust, just basic skills of being a good human being to other human beings.
- AGAdam Grant
All right, same question. What will Simon say is the most-
- BBBrené Brown
Mm-hmm
- AGAdam Grant
... important leadership skill? Simon's biting his nails. I don't think I've ever seen him nervous before.
- BBBrené Brown
I don't think I could think about Simon without thinking about trust, and when I think about Simon's approach to trust, it's not formulaic or surface trust. It's really wholehearted, really hard. It's always m- about meeting people where they are, and I think the fundamental thing is human connection.
- AGAdam Grant
So interesting. So Simon's response to Brené, what you would say, was similar to what I would've said. I would've said, like, vulnerability is strength, not weakness. That's the Brené Brown view of the world that has changed how we think about leadership. I would've answered this one differently. I would've said, "Simon says, find your why."
- SSSimon Sinek
[laughs]
- AGAdam Grant
I'm sorry. I couldn't resist the Simon says. I'm so excited-
- BBBrené Brown
I know. You're so excited [laughs]
- AGAdam Grant
... to use that. I, I can't believe it's taken me, what, over a decade to realize that that's a thing.
- SSSimon Sinek
I mean, it's-
- BBBrené Brown
Yeah
- SSSimon Sinek
... not even low-hanging fruit. It's fallen off the tree.
- AGAdam Grant
[laughs]
- BBBrené Brown
Yeah.
- AGAdam Grant
It's like when I, when I realized like, "Oh, Simon Sinek is an optimist. I can't believe this. This is so exciting." Anyway, I would've said, "Simon says, find your why, and your why should be in service of something greater than yourself."
- 6:07 – 7:18
Leadership is a team sport (and the myth of the self-made leader)
- SSSimon Sinek
Leadership is a team sport. I think the most important thing is cooperation and, and that none of this stuff is doable alone. And all of my work is in service to the human relationship. So starting with why, a good why, is not a goal, it's not a product description. A good why is ultimately an act of service. You were right, Adam. But it is absolutely service to another, rather than service to oneself or service to a goal. And even vision, even service to a cause, is ultimately service to society. So that would be an accurate description, that it requires more than one. I, I think people forget that leadership is a team sport.
- AGAdam Grant
Mm-hmm.
- SSSimon Sinek
There's nothing wrong with ambition, and there's nothing wrong with being excited and happy when we get a promotion. But anyone who's reached any level of authority inside an organization, they didn't get there alone. A- a- anyone who thinks that they deserve that position because they earned it by themselves is a weak leader and an ineffective leader over time. And even though, quote-unquote, the leader m- may get all the spotlight and recognition, the good ones know that there's teams of people around them that make them look good. Um, [laughs] how
- 7:18 – 10:43
Thinking out loud without derailing the room
- SSSimon Sinek
rude that we come to his podcast and he leaves. Like, it's one thing for the guests to mic to drop off. But the host? [laughs]
- AGAdam Grant
Hello. Can you hear me?
- BBBrené Brown
Yeah, hi.
- AGAdam Grant
Sorry, I don't know what happened, but our internet went down. I mean, I was really having a hard time getting the two of you to lead, so I just thought, you know what-
- SSSimon Sinek
[laughs]
- AGAdam Grant
... if I ju- if I just leave...
- SSSimon Sinek
Right. I used to do that in meetings. Because I think out loud, I can sometimes dominate a meeting-
- BBBrené Brown
Me too
- SSSimon Sinek
... which is not my intention. I'm just thinking. And so I, I know to allow others space to think, and to get me to shut up, I would excuse myself and pretend to, like, go to the bathroom or something, and, like, I'd leave the meeting for half an hour. And people would be always worried that I ate something that disagreed with me. And I'm just in the hallway, just, like, dithering around.
- AGAdam Grant
I, I heard a term for this recently. Someone described the pattern you're talking about as being an extroverted thinker. Which I, I thought was interesting, 'cause it's different from being an extrovert. Like, you can be an introvert and still do your thinking out loud.
- SSSimon Sinek
I don't know why people have to come up f- with words for things we have words for. I, I think out loud. Like, what is wrong with that?
- AGAdam Grant
[laughs]
- SSSimon Sinek
It's crystal clear, you know exactly what it means, and nobody needs to write a book about being an extroverted thinker.
- AGAdam Grant
[laughs]
- BBBrené Brown
I like it for some reason. It's helpful to me.
- AGAdam Grant
I found it helpful, too. I'm with Brené.
- BBBrené Brown
I'm an introvert, but I'm an extroverted thinker. And that's really hard for the people in my family, who are ambiverts for the most part, like most people, but are very introverted thinkers. We have to do this thing now, and we say, "We're in the bounce." When I think out loud, I'm very definitive. Should we buy this house? Absolutely, 100%. I'm already in it. I'm inhabiting the idea. I'm furnishing it. And, like, my husband's like, "Well, you know," he's... I'm, I'm the microwave, he's the Crockpot, you know. And then he'll get to the place where he's like, "I can see it." And I'm like, "Oh, no, I've moved on three houses down." So now we just do this very formal thing that when we have to make a big decision, we say, "We're in the bounce," and you can think inside, outside, wherever you need to think.
- SSSimon Sinek
What I've learned to say is, "I'm thinking out loud here," and everybody relaxes and put downs their, puts their pen down.
- AGAdam Grant
Mm-hmm.
- SSSimon Sinek
And then when I'm done with my thought, I go, "So here's what I want you to do." But learning to say, "I'm thinking out loud here," has been an absolute lifesaver for me and for those around me. [laughs]
- AGAdam Grant
This is such an important leadership skill, and I don't think it's one we teach. I think when Bob Rubin was the US Treasury Secretary, there was this sort of mad dash of his team to get all the information they could possibly gather about gold. And at the end of the day, like, there's this big presentation and a report. He's like, "Why is everybody so into gold?" And it turned out that this meme had spread around, uh, the whole organization, Rubin loves gold, because thinking out loud, he made an offhand comment about, like, "Oh, I wonder if gold's gonna become more valuable." And everybody took that as gospel-
- SSSimon Sinek
Yeah
- AGAdam Grant
... because it was b- coming from the leader at the top.
- BBBrené Brown
Yeah.
- SSSimon Sinek
Yeah.
- AGAdam Grant
And when you become a leader, you haven't changed. You don't realize anybody's gonna take you more seriously. But you have this positional authority that leads them to, to-
- SSSimon Sinek
Yeah
- AGAdam Grant
... all of a sudden follow what you're saying, and you lose the permission to think out loud. Or as you're both saying, you have to tell people you're doing it in order for them to [laughs] to not overreact to it.
- BBBrené Brown
For some reason, I always say, "Look, off the top of my head," or, "I'm just spitballing," like, "Pens down, let's just think this through for a minute." I do give some qualifiers before I do that, more than I used to.
- 10:43 – 13:48
Adjusting communication to different thinkers (pace, hands, tone)
- SSSimon Sinek
There's a physiological connection between our hands and how fast we talk, right? So I talk very fast, and I move my hands a lot. If I'm with other people who speak fast and move their hands, it's all good, it's all fine. We're all with each other, all on the same wavelength. But if I'm in a meeting with somebody who's slower, they think before they speak, what I've learned to do is to interlock my fingers and to hold my hands still. And the strangest thing starts happening, which is I start speaking slower, as you can tell now, and I am not forcing myself-
- BBBrené Brown
Mm-hmm
- SSSimon Sinek
... to speak slower. It's because I can't move my hands, I actually speak slower. [laughs] So I've learned to adjust for the people in the room, or I can just let go of my hands and I'll talk my normal pace. And this wonderful physiological connection has really helped me be heard and understood by people who think differently than I do.
- AGAdam Grant
When I started doing more public speaking, I heard a lot of, "Be more like Brené. Be more like Simon. You need to pause between sentences. Slow down between words. Like, let your points sink in. Like, if you talk fast, people will think you're smart, but they're not gonna understand or be affected by what you say." And I'm like, "I don't care if people think I'm smart. I wanna be effective." I start slowing down, and I like my talks less. And then I, I read some research on it, of course, by Emily-
- SSSimon Sinek
Huh
- AGAdam Grant
... Cronin, who showed that there's an effect of thought speed on emotion, that when you're thinking slower and talking slower, you're less energized. It actually reduces your excitement level. And so found it really tricky to say, "Okay, on the one hand, I wanna exude energy But on the other hand, I need to move slowly. And then I read some brand-new research showing that if you lower your tone of voice, people actually take you more seriously. And I realized, oh, all I need to do is alternate. I need to vary my pacing and my pitch, and I can still sometimes talk fast with energy. And then if I pause and slow down, people will take in what I'm saying. And it's amazing to me, both of you do this so naturally. I was like a marionette. Like, somebody had to be pulling the strings to teach me to do this thing.
- BBBrené Brown
[laughing]
- AGAdam Grant
So this is all to say I envy your ability to make these kinds of changes as if you're a professional actor.
- BBBrené Brown
I didn't know it was a thing. I think I just talk like that. I think it's, like, fifth-generation Texas bullshitter cadence.
- AGAdam Grant
[laughing]
- BBBrené Brown
Like, you know, it's the way that my dad and my uncles were like, "Well, it was hot. It was one of those hundred-degree days in Hondo, and goddamn it, I was thinking that," you know, and then it's back slow, then it's, like, fast and, you know, and you're hooked. I've never thought about it intentionally, and if I did think about it intentionally, it would be disastrous.
- SSSimon Sinek
Adam, what you're talking about is, is the learned skill of good, uh, uh, effective public speaking, which is, um, range and tone and volume and pace are all tools to be engaging. And if something's exciting, you wanna talk really fast about it. But if something's really important, I'm gonna slow down and make that point. I mean, we do it all the time. We do it with our kids, we do it with our friends, like, "Listen, you need to do this. This is important." What the skilled public speakers are able to do is bring that very natural tone to a stage.
- 13:48 – 16:58
How to teach leadership: practice, language, and brave containers
- AGAdam Grant
I wanted to talk about teaching and learning leadership because I realized as I thought about both of your work, one of the places that I've been really disappointed by the existing social science research is how do we teach this as a skill? We know a lot about what good leadership looks like. We-- I feel like we know much less about how to move people and help them move from where they are to becoming good or great leaders. And what's interesting is both of you have invested inordinate amounts of time in not just writing and speaking about these topics, but actually working closely with leaders, training them. What have you learned about how to take people who may not be good at leadership and make them better at it?
- BBBrené Brown
For our work, it's really skills building. It's really practice, skills building, trying on new ways of being, introduction to new language, helping people make a connection between what's happening in our brains and how that's showing up in our bodies. It's really practice. I mean, one of the things we often do is kind of start with what are conversations that you need to have and are not having. And then we put people in triads, and they have to have them. And they're never good. They're always cringey and awkward and terrible. And then we really get into some skills building around teaching very specific language. You know, "Help me understand. Walk me through. That's not my experience. The story I'm telling myself." It's not any different than if I said, "Listen, you just got promoted. In order to keep your job in six months, you have to make eighty percent of the free throws from the line in order to keep your job." What happens? You and your team get in the gym, and you start throwing and throwing and missing and missing and missing. So one of the, one of the things that we work from is you can't build skills unless you build containers. And so we try to create really safe containers for folks. We don't use safe spaces anymore. We really use the term psychological courage or kind of brave spaces. I'm increasingly uncomfortable with especially white facilitators telling people of color, "Oh no, this is a safe space." Like, safe for whom, you know? So I think we build skills. We practice them. We try to build pathways, neurop- that don't exist. When something happens and it's so stressful or so shame-inducing that it takes you offline, how do you get back online, and what is that process gonna take? So to me, leadership, it may start with what we understand and know, but they are skills. They're skills that are observable, measurable, teachable. We can practice them, and it takes a tremendous amount of courage to put yourself out there and practice things. So you do have to build really some trust with the groups that you're trying on new ways of showing up with, you know? It's hard.
- 16:58 – 22:13
Why leadership training often misses the people who need it most
- AGAdam Grant
There was a really interesting analysis that Bruce Avolio and colleagues did some years ago where they tried to estimate the return on investment in leadership development. And they said, "Look, companies spend a fortune trying to train people in leadership. Does it actually make a difference?" And of course, there are a lot of different kinds of programs, but if you collapse across all of them, one of the findings is that high performers benefit more than lower performers. So people who are already good at leadership get more out of leadership development than people who are not good at it. And in some ways, maybe that's okay because those people are more likely to be in important positions of leadership that influence a lot of people. On the other hand, I think this is the exact opposite of what we're trying to accomplish. So I guess the follow-up for me is what do you do to get through to people who don't think they need to improve as leaders, who are dead set in their ways, who may roll their eyes or disengage around some of the topics that we all care about?
- SSSimon Sinek
I would challenge, having not read the research, but I'll challenge the conclusion. Uh-
- AGAdam Grant
You would.
- SSSimon Sinek
I mean, it's on brand.
- AGAdam Grant
[laughing]
- SSSimon Sinek
The old joke, you know, how many psychiatrists does it take to change a light bulb? One, but the light bulb has to really wanna change. There was a Marine general who used to be a friend of mine who is in charge of all Marine Corps training, officers and enlisted, and he said the first criteria to be a leader is you have to wanna be one. If you go to officer candidate school, your contract says that you have to do the first four weeks, but you can quit at any time for the next six weeks of training, because if you don't want to be a leader, they don't want you. They actually let you out of the contract. And so I think where leadership training is effective is, number one, the person who's being taught has to want it. That's number one. I don't think you can force people to be trained to be leaders. They have to want it. Number two, I think, is incentive structures. If the incentive structures are completely what are your quarterly financial targets, and stabbing people in the back is the best way, and hoarding information is the best way for me to hit my financial targets, well, guess what? All the leadership training in the world won't matter 'cause you're not incentivizing for them to do any of that stuff. And then the third part, which goes directly to the conclusions of the, of that research, which is leadership is a capacity, like being a parent is a capacity. Everyone has the capacity to be a parent. Not everybody should, and not everybody wants to. And leadership is the same. It's one of the flaws in many of our high-performing organizations, which is we've created up or out, which is if you don't get promoted, then you have to leave. Some people really like being on the team, doing good work, and they do not want to be in a management or leadership position. That is not their ambition or desire. And I think where we have made mistakes in our category is we have glorified those who g- are on the leadership journey. We've said, like, "You're better because you're in a leadership role," versus, "You're not better because you're one of the best executors on the team." And I think what we have to do is normalize the fact that they're both equal, and they're both important and both necessary.
- BBBrené Brown
I would also be interested in understanding the role of equity and inclusion in that data. I work in all kinds of organizations, like both of you do, and there are systems that are set up working as built to make sure certain people don't get into leadership. And there's no one that looks like them in leadership, and the risk-taking and the vulnerability, you know, the vulnerability is not welcomed. It's weaponized. It's not applauded. It's used to confirm really shitty stereotypes.
- SSSimon Sinek
Yeah.
- BBBrené Brown
And so I would also question... Look, leadership is tough. It requires the willingness to fail in a pretty public way. And if you are in a culture where there are great power differentials based on who you are, gender, race, ability, I'm gonna have a hard time accepting your results that leadership only works for the best folks, because who's defining those folks?
- SSSimon Sinek
I think that's so right.
- BBBrené Brown
When I think about the question you asked before, it just ties to this. I think it's the right place for it. When I look at my work, I did make an essential mistake, actually. This, the theory stands. It's great. We've taken 100,000 people through Dare to Lead all over the world. We have data from all of it. But one of the things that I did is I had a very diverse sample in terms of gender, ability, class, race, but one of the things that I've learned, I think as a researcher, that's been... That, that's... I have a lot of pain around it, to be honest with you, is the diverse sample is not enough. That when you write about the application of the work, you have to do that from a place of co-creation with people who've had different lived experiences than you. So when I go into organizations, we excavate all of that, and we say, "Who in the room gets to be vulnerable? Who in the room can't be vulnerable? And if vulnerability is the birthplace of innovation and creativity and trust and accountability and ethical decision-making, what does that say?"
- 22:13 – 22:49
Inclusion in micro-moments: who gets seen, heard, and looked at
- AGAdam Grant
There's a, a very powerful Cathy Phillips paper that showed that one of the clearest drivers of inclusion is literally just being looked at by the leader.
- SSSimon Sinek
Yeah, yeah.
- BBBrené Brown
Oh, yeah.
- AGAdam Grant
And that if you tracked leaders' eye movement, that had a big influence on whether people in, you know, in low-status positions had voice, essentially.
- SSSimon Sinek
Yep.
- AGAdam Grant
And I, I think this is obviously one of the things that gets really hard in a virtual setting, where, like, I've found myself, you know... Normally, I would look to the, the quieter people in the room and make it clear that I wanted to hear from them. Instead, what I've been doing now is I'll send them a private chat message and say, "Hey, I noticed you've been quiet."
- BBBrené Brown
Yeah.
- 22:49 – 24:17
Unexpected leadership skills today: courage and being a learner
- AGAdam Grant
"I would love to hear your voice, and I think we would all benefit from your perspective." These seem like leadership skills that are not consistently taught, are in some ways so micro that people don't even think about them as leadership, and yet they are fundamental. This is a good segue to some of the crowdsourced questions. I want to just start with one of them because it was so on point for this, and let's try to do these lightning style. Mary wants to know, what are some of the unexpected or unintuitive skills that leaders need today which were perhaps not practiced or even accepted as leadership skills in the past?
- SSSimon Sinek
All of your work. I mean, Brené, all those human skills that were previously perceived as weak but actually are sources of strength. I would add one to the list, which is courage. It takes courage to speak truth to power. It c- it takes courage to admit you don't know something. It's, it takes courage to admit you made a mistake. It takes courage to have a difficult conversation. It takes courage to step into discomfort, and I think it is undervalued. Brené, I really love your language of doing away with the idea of a safe space, and I'm gonna adopt your idea there of, of a brave space or a courageous space or a space for courage. I think that is right on.
- AGAdam Grant
You just completely failed the lightning round. Completely failed it.
- SSSimon Sinek
Oh, sorry.
- AGAdam Grant
But-
- SSSimon Sinek
Well, that was lightning for me. Is it, is it relative?
- AGAdam Grant
[laughs] You were thinking out loud.
- BBBrené Brown
Is it relative light?
- AGAdam Grant
[laughs]
- BBBrené Brown
My, my lightning answer would be, to that question, the leadership skill would be learner over knower.
- SSSimon Sinek
Oh, good one.
- AGAdam Grant
That's how you do it.
- SSSimon Sinek
Yeah.
- AGAdam Grant
Right there.
- SSSimon Sinek
Yeah.
- 24:17 – 25:55
Leading when you’re depleted: ask for help, dig under exhaustion
- AGAdam Grant
That, that is lightning round excellence. John and Christine each wanted to know, how do you keep leading effectively and enthusiastically when you're struggling with your own- ... motivation and energy
- SSSimon Sinek
Find somebody you trust and in a private space and ask for help.
- AGAdam Grant
He's a fast learner. Look at that.
- SSSimon Sinek
Well, I- see, I can be taught.
- AGAdam Grant
[laughs]
- SSSimon Sinek
See how quick that answer was?
- AGAdam Grant
That was impressive.
- BBBrené Brown
I would say dig into the exhaustion.
- AGAdam Grant
Meaning?
- BBBrené Brown
What's driving the exhaustion? A lot of times what we find under the exhaustion is loneliness, despair. Exhaustion is an easy thing to point to, and we gotta figure out what's the drain.
- SSSimon Sinek
I think what we're starting to see is people feeling exhausted, people not feeling seen and heard, not feeling appreciated. You know, appreciation used to be walking down the hall and be like, "Hey, by the way, amazing job. Love what you're doing," and then you go on to your office. And now, because we're virtual and we're distributed, I only see the product that you produce, and I only call you or text you [laughs] when something's wrong.
- AGAdam Grant
[laughs]
- SSSimon Sinek
And so people aren't feeling appreciated for all the good work they're doing, which y- is v- very difficult to do without a lot of effort on a regular basis distributed on a distributed workforce. And I think the loneliness of not being on a team and not being around people is, is starting to show up.
- AGAdam Grant
Brené, when you say dig into the exhaustion, figuring out what's causing it is really important. We know that one of the causes of exhaustion is leader self-sacrifice, taking ideas about servant leadership-
- BBBrené Brown
Mm-hmm
- AGAdam Grant
... and empathy too far. And there's a question about that-
- BBBrené Brown
Mm
- 25:55 – 30:40
Service vs martyrdom: boundaries, control, and ‘weaponized’ servant leadership
- AGAdam Grant
... from Kate, who said, "How do we support our own needs while we're trying to serve others?"
- BBBrené Brown
As someone who studies empathy and has for a couple decades, let me just say you don't take empathy too far. Once it reaches a certain point, it no longer is empathy by definition. And so it's enmeshment, it's caretaking, it's a lot of other things, but it's not empathy. You can't give what you don't have. So you gotta set boundaries, and you gotta model boundaries. The most transformational leaders that I work with have very clear boundaries and respect people when they set them and encourage and applaud them and appreciate them. I would dig into, again, 'cause it's me, why are you taking care of other folks' shit? I mean, is that where you think you add value, or do you think you don't have value when you don't do that? Do you think that's your job? Do you need to redefine what that means? What is that about? And if that's a pattern that's at home and work, that's an inside job.
- SSSimon Sinek
Uh, there's a big difference between service and martyrdom, and I think sometimes well-intentioned, service-oriented people confuse the two.
- BBBrené Brown
Anne Lamott has this great quote that help is the sunny side of control. Sometimes when I'm helping and the most exhausted, I'm really trying to control things, and often I see myself and other leaders do this when we are pushing down responsibility and trying to hold onto authority. And that is a very dangerous misalignment, but I often am very tired when I'm trying to help everybody, which is code for I'm trying to really control and oversee everything. So there's a lot of examination that you have to do, I think, as a leader about, again, the exhaustion and helping. And servant leadership weaponized is super dangerous.
- AGAdam Grant
One of the great benefits of helping others and serving others and I guess trying to lead like I would expect a giver not a taker to, is that you gain tremendous efficacy, right, [laughs] from feeling like you have value-
- BBBrené Brown
Mm-hmm
- AGAdam Grant
... to add to others. But that can become a drug. And, uh, there's all this research on pathological altruism and unmitigated communion that shows that actually the, the people who become white knights and the martyrs that Simon is talking about are very often people who have either low or unstable self-esteem. They're insecure-
- SSSimon Sinek
Yeah
- AGAdam Grant
... and they're looking to prove their worth and validate it-
- SSSimon Sinek
Yeah
- AGAdam Grant
... which comes from other people's approval. And Brené, I'm wondering as you talk, how much of that also comes from a desire for control that the best antidote to helplessness is helpfulness for me. Only [laughs] if I take that too far and now I'm telling people my way as opposed to trying to guide them to find the best way, I'm no longer actually helping them.
- BBBrené Brown
Yeah, and that's really hard. That's goes back to Simon, the core of Simon's work, which is leadership is teamwork, trust. And I would say there are probably people listening that are exhausted, pushed to the edge, and they couldn't do any more self-reflection and any better work for themselves. They're trying to keep jobs under a really terrible leader, and that's real too. I just wanna make sure we're not saying all of this you need to do some self work around because there is a reality for some people that the expectations are just unrealistic right now. Look, I have mixed feelings about the hybrid stuff. I think we have data now that just, especially if you're a primary caregiver, God, I mean, the wheels are coming off for a lot of people, and it's real. So I think you have to understand, is this about me? Is this about someone else? Is this about expectations? What's the source? What's driving the overwork?
- AGAdam Grant
Let's, let's go to related to that-
- SSSimon Sinek
Oh, I wanna talk about this for a minute.
- AGAdam Grant
Okay.
- SSSimon Sinek
This is so good.
- AGAdam Grant
Yeah. [laughs]
- SSSimon Sinek
I'm, I'm, I'm-
- AGAdam Grant
I do too.
- SSSimon Sinek
Sorry, Adam. This is your podcast, as you were saying. [laughs]
- AGAdam Grant
Oh, you're trying to cede control here. I see what you're doing.
- SSSimon Sinek
[laughs]
- AGAdam Grant
You're making me lead again. Okay. I, I think Samantha raised a really powerful... [laughs] Like, watching the two of you chuckle silently cracks me up. Um-
- BBBrené Brown
It, it's funny, and you're so cute, and we're just trying to give space for the next question.
- AGAdam Grant
Not the answer I was looking for. Flattery will get you nowhere, Brené Brown.
- SSSimon Sinek
[laughs] The whole thing is fun. That's what it is.
- AGAdam Grant
Y- the three-
- SSSimon Sinek
It's fun
- AGAdam Grant
... the three of us in a room together
- SSSimon Sinek
It induces giggles and smirks and smiles [laughs] and chuckles
- 30:40 – 33:17
When to step down—and why some people don’t want leadership at all
- AGAdam Grant
Oh, yes. Never. I do wanna go to this, this really, I thought, powerful question [laughs] that Samantha asked. She said, "When should a leader step down?"
- SSSimon Sinek
I have great respect for leaders who are aware of their own Peter principles and their own capabilities.
- BBBrené Brown
Mm-hmm.
- SSSimon Sinek
And they are very public to say, "I have the skill set to take this organization from A to B, but I am not the person to take it to C, and it's time for me to go." That level of humility and recognizing to leave on a high before you destroy your own career, I'm always impressed by it.
- BBBrené Brown
I agree.
- SSSimon Sinek
Yeah. Yeah.
- BBBrené Brown
I think one clue is when the work becomes self-focused and not other-focused, it's time for deep reflection.
- AGAdam Grant
There's also, you know, if we're to flip the, the perspective a little bit here, there's a question Robert asked that I, I actually thought was fascinating, which is he says that he's seeing younger generations not interested in senior leadership roles, not wanting to deal with the pressure, the stress, the responsibility, the layoffs. He wants to know, how do you grow leaders if they're not interested? I, I would add, how do we make leadership a more rewarding experience for people?
- SSSimon Sinek
Our generation, in part, and p- e- in previous generations, arguably, were raised that a career is about advancing up the organization, and some of us did it begrudgingly because that was the path. That's what we're supposed to do. As we said before, you know, some people aren't interested in that. They wanna work to live, not live to work, and they wanna make a decent living, and they wanna be paid fairly and enjoy coming to work and enjoy their colleagues, but at the end of the day, they want work to subsidize their lives. And they're being open about it. And-
- BBBrené Brown
And they can be great contributors
- SSSimon Sinek
And they can be great contributors.
- BBBrené Brown
And I will tell you about the young people who don't want leadership roles. You know, rock on.
- SSSimon Sinek
Yeah.
- BBBrené Brown
Good for you. I, I remember being a new faculty member, and like my second year, someone k- saying, "Listen, we wanna send you to the high potential dean track meeting."
- AGAdam Grant
Hell no.
- BBBrené Brown
And I was like, "What?" And they're like, "Yeah." And I'm like, "I'm not gonna wear a suit with a university lapel pin and spend, you know, 10 hours in meetings a day." And they're like, "What's wrong?"
- SSSimon Sinek
The lightning answer to this is rock on. And if they change their mind, that's fine, too, by the way.
- BBBrené Brown
Rock on. And build leadership in your companies that's more representative, more inclusive, more human-centered, you know? And then, then when that's done, let me know if people are interested or not interested.
- 33:17 – 36:27
Reframing leadership language—and managing up with difficult feedback
- AGAdam Grant
All right. Brené, Anna wants to know, if the word leadership did not exist, what alternative word would you use?
- BBBrené Brown
Facilitator.
- AGAdam Grant
Simon?
- SSSimon Sinek
Okay, me, me. My turn. Oh, I would say parent.
- BBBrené Brown
Oh, God, and I would just come right through the screen and just-
- SSSimon Sinek
[laughs]
- BBBrené Brown
We'll give you a hug and then knock some sense into you.
- AGAdam Grant
That's a horrible answer, Simon. [laughs] That's the, I think the worst answer I've ever heard you give.
- BBBrené Brown
Simon fails. Lightning. Brr. [laughs]
- SSSimon Sinek
[laughs]
- BBBrené Brown
No. No, we don't want parents at work. We do not want paternalistic leadership, and we don't want families-
- AGAdam Grant
Simon's talking about a good parent, but-
- BBBrené Brown
And we don't want any-
- AGAdam Grant
Yeah, I'm with you, Brené
- BBBrené Brown
No, we don't want any parents at work.
- SSSimon Sinek
[laughs]
- BBBrené Brown
We don't want any family metaphors at work. We don't want any speak of any of that.
- AGAdam Grant
[laughs] I was gonna say coach or guide.
- BBBrené Brown
Coach.
- AGAdam Grant
There it is.
- SSSimon Sinek
Coach.
- AGAdam Grant
Coach. This is a, I'm gonna combine a Stacy and a Raymond question here, which I thought was really interesting. If you have a leader who is not necessarily making your life as good as it could be, any tips on managing up and/or getting your leader to be self-aware and open to feedback?
- SSSimon Sinek
Being a leader doesn't mean having a position of authority, so be the leader you wish you had. If you were in their position and they were acting that way, you know, if they were your subordinate, what would you do? And then y- the skills of having a difficult conversation. There are techniques, which I won't go into because this is a lightning round, on how to do that. [laughs]
- AGAdam Grant
[laughs]
- SSSimon Sinek
But I think you have an effective confrontation is what you do. You have an effective confrontation. You express your feelings... B- Brené's better qualified to answer this question. The behavior they did to, that produced those feelings and the, the potential impact if, if things don't change.
- AGAdam Grant
I, I had a leader once who was not open to feedback at all, and I was afraid to have the conversation, and then I decided to just lead with that. And I said, "Hey, like, I, I have a couple of thoughts, and I'm actually, uh, pretty nervous about sharing them with you." And I was so surprised at the response. The response was, "Why are you nervous? I want you to be able to tell me anything." And it was a leader who was very often self-focused. There was something about me showing my, my fear and anxiety. I guess I was being vulnerable, [laughs] Brené, that shifted-
- BBBrené Brown
Yeah, modeling the vulnerability.
- AGAdam Grant
Yeah. That, that-
- BBBrené Brown
Yeah
- AGAdam Grant
... but a- so I think the leader was more comfortable being vulnerable once I modeled it, to your point. But also, it shifted the leader's focus from the usual insecurity, self-threat, you know, what, what does this mean for my ego and image, toward me. Like, how can I help Adam feel less anxious, and how can I create an environment with less fear? What are your thoughts?
- 36:27 – 40:31
Leadership isn’t a fixed ‘style’: care and connection are non-negotiable
- AGAdam Grant
I advised someone to do a version of that recently and to say, find the bright spot, right, and say, "It's especially helpful for me when you do this." And the, the leader came back and said But that's not my style. And I just, I had such a strong reaction to that when I, when I heard the feedback. I was like, well, your style is to do whatever's effective to bring out the best in the people around you. Why are you stuck to a rigid style? How would both of you respond to that if you've got somebody who's anchored in a fixed view of, of this is how I lead?
- SSSimon Sinek
Great leaders do not consider themselves experts in leadership. They consider themselves students in leadership, and they always know that there's room for growth. Part of the responsibility of a leader is to adjust so that you can be heard and be understood. I- if that really is genuinely the case, they absolutely cannot adjust. I mean, I heard a guy in the extreme say, "I'm an asshole, but that's just who I am." I'm like, well, just being s- aware of it doesn't excuse it. But if there are sometimes personality differences that do sometimes genuinely-
- BBBrené Brown
Yeah
- SSSimon Sinek
... get in the way of effective leadership, and in those cases, you go to somebody who's better qualified and you say, "I need you to do this." [laughs]
- BBBrené Brown
And then this goes back to, like, one of the findings in our research, which was really interesting, that care for and connection with the people we lead is an irreducible prerequisite. And it was funny because it emerged right before I got to an Air Force base to do work with some squadron leaders, fighter pilots that had just been kind of given these leadership positions where they're in charge now of a lot of people and their families. And I remember telling the general, "Listen, this emerged and I'm gonna share it with them, and I know this is a tough group of folks." And he said, "Care for and connection with, minimum, for the people you lead." And I said, "Yes." And he said, "That's way below our bar." And I said, "What do you mean?" And he said, "In the Air Force, we talk about deep affection for people that we lead. That's how we save lives." And so I've had people with whom I could not develop a deep affection, care for, or connection with. After some rumbling and a lot of shitty talk in my head, I consider that kind of just to be human. It doesn't help for me to say, "Well, that's a leadership failure." It's just human, and the good leader thing to do is just say, "I value your contributions and this is who you report up to now. I think you can get more support-
- SSSimon Sinek
Yeah
- BBBrené Brown
... and more of what you need."
- SSSimon Sinek
Yes to all those things.
- AGAdam Grant
Beautifully put.
- BBBrené Brown
If you don't care for the people you lead and you're not connected with them, none of this works.
- AGAdam Grant
Well, normally after I'm done with a conversation, I record a quick takeaway on what I'm left with, but you just did that for me. [laughs]
- BBBrené Brown
[laughs]
- AGAdam Grant
You just summarized the conversation and synthesized the key insights. So I, I, I have less work to do now. Thank you both.
- SSSimon Sinek
Teamwork makes the dream work.
- BBBrené Brown
I was gonna say, it's, it's the team. [upbeat music]
- AGAdam Grant
ReThinking is hosted by me, Adam Grant, and produced by TED with Cosmic Standard. Our team includes Colin Helms, Eliza Smith, Jacob Winnick, Asia Simpson, Samaya Adams, Michelle Quinn, Ben Bentcheng, Hannah Kingsley-Moth, Julia Dickerson, and Whitney Pennington Rogers. This episode was produced and mixed by Cosmic Standard. Our fact-checker is Paul Durbin. Original music by Hans Dale Sue and Allison Leighton Brown. We [laughs] pretty soon we're all gonna have the same podcast.
- SSSimon Sinek
It doesn't matter, 'cause we have different points of view.
- BBBrené Brown
[laughs]
- SSSimon Sinek
And we even talk about the same companies. [laughs] And don't worry, who then, who... I think you said people love us.
- AGAdam Grant
No, I didn't.
- BBBrené Brown
People love me. They tolerate y'all 'cause you're with me, but-
- SSSimon Sinek
That's true.
- AGAdam Grant
It's the first time, Brené, I've ever heard you sound self-assured to the point of male confidence.
- BBBrené Brown
Narcissism? [laughs]
- SSSimon Sinek
[laughs]
- BBBrené Brown
How dare you?
- AGAdam Grant
[laughs] Is that an insult or a compliment?
- BBBrené Brown
This is female confidence. I can back it up.
- AGAdam Grant
Damn right.
- BBBrené Brown
[laughs]
Episode duration: 40:34
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