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Re:Thinking with Adam GrantRe:Thinking with Adam Grant

Should you give feedback to the individual or the team?

Jessica Campbell is a hockey coach with the Seattle Kraken, and the first full-time female assistant coach in NHL history to work behind the bench. In this episode, Jessica and Adam reflect on the lessons from being the first or only girl on a team, break down Jessica’s three core tenets of leadership, and discuss different ways of delivering effective feedback and tough love to help individuals and teams reach their full potential. Join us in person at a TED conference: https://tedtalks.social/events Become a TED Member to support our mission: https://ted.com/membership Subscribe to a TED newsletter: https://ted.com/newsletters Follow our podcasts! Podcasts: https://www.ted.com/podcasts Fixable: https://www.ted.com/podcasts/fixable How to Be a Better Human: https://www.ted.com/podcasts/how-to-be-a-better-human ReThinking with Adam Grant: https://www.ted.com/podcasts/rethinking-with-adam-grant TED Talks Daily: https://www.ted.com/podcasts/ted-talks-daily TED Business: https://www.ted.com/podcasts/ted_business TED Health: https://www.ted.com/podcasts/ted-health TED Tech: https://www.ted.com/podcasts/ted-tech The TED Audio Collective is a collection of podcasts for the curious. The TED Audio Collective videos may be used for non-commercial purposes under a Creative Commons License, Attribution–Non Commercial–No Derivatives (or the CC BY – NC – ND 4.0 International) and in accordance with our TED Talks Usage Policy (https://www.ted.com/about/our-organiz...). For more information on using TED for commercial purposes (e.g. employee learning, in a film or online course), please submit a Media Request at https://media-requests.ted.com.

Adam GranthostJessica Campbellguest
Mar 19, 20261mWatch on YouTube ↗

EVERY SPOKEN WORD

  1. 0:00 – 0:18

    Why individual feedback can unintentionally hurt team performance

    1. AG

      Sometimes when you give individuals feedback, they end up making adjustments that are good for their growth but don't serve the group. And in order to get people to, uh, improve together as a team, you have to give group level feedback. How does your, your coaching and feedback look different when you have to give comments to the whole team as opposed to one player at a time?

  2. 0:18 – 0:48

    Establishing team standards of excellence early (training camp foundation)

    1. JC

      Well, that's, I think that's the standards of excellence you have to establish early. So usually that happens in training camp for us. And then from there, reinforce the message, "This is us. This is what we do, this." And then, then you can start to call that out, those who are deviating from that standard, and that's, that's painful. In moments, like when players get called out, they all respond differently. Some like, some actually feed off of like, "Oh, no," and they like, next game, never happens again. Others

  3. 0:48 – 1:18

    Calling out deviations: accountability and varied player reactions

    1. JC

      are like, a little bit more dogs around it. [laughs] It's like shame, you know, and then they forget that they just like got whacked and they do it again. You have to figure those guys out, how to then go work through them on an individual. But they all respond differently, and I think unless you have clear set standards, not rules, I don't like rules, but clear standards of how we are gonna operate, I always say, "What's our MO?" And these are somewhat non-negotiables to the identity of the, the way we wanna play. And when those things show up, you celebrate them.

  4. 1:18 – 1:22

    Standards over rules: defining identity, non-negotiables, and team framing

    1. JC

      This is team. This is team. And when they're not, this is not team. But again, it's about framing it that way.

Episode duration: 1:22

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