Simon SinekWhy This Baseball Team Has a 4.2 Million Person Waitlist With Jesse Cole | A Bit of Optimism Podcast
EVERY SPOKEN WORD
80 min read · 15,622 words- SSSimon Sinek
You're going to the nosebleeds-
- JCJesse Cole
Yes
- SSSimon Sinek
... and trying to understand the experience. And you understand there is a front of stadium experience that is different and better.
- JCJesse Cole
Yeah.
- SSSimon Sinek
Nobody minds front of the stadium, but not at the expense of the back of the stadium.
- JCJesse Cole
Everyone's on the first-class experience. They focus on that.
- SSSimon Sinek
Right. To go to the back and say, "Let's make this experience wonderful at this price range, at this distance. How do we do that for you?" Is, is unheard of.
- JCJesse Cole
A term that you hear our team say every day is win the upper deck. We feel more purpose because it's like these people, these fans have waited two, three years-
- SSSimon Sinek
Yeah, yeah
- JCJesse Cole
... for tickets. It's their-
- SSSimon Sinek
That's crazy
- JCJesse Cole
... bucket. Like, that's what... That's our wait list is that long. They get their chance. If they go out there and they don't get to feel that interaction, you know, we say every night is someone's first show.
- SSSimon Sinek
Yeah.
- JCJesse Cole
Every single night. And so if it's their first show, their- how do we make sure it's special?
- SSSimon Sinek
If you love sports or if you have children or if you happen to like musical theater, then your algorithm is probably feeding you videos of a baseball team dressed in bright yellow uniforms, doing things, let's call it, differently. That's the Savannah Bananas. And like the Harlem Globetrotters from the 1960s to professional wrestling through the 1980s, what the Bananas founder, Jesse Cole, has done is created an entirely new genre of sports entertainment. Jesse was a great ballplayer, whose dreams of going pro didn't happen because of an injury, but he still loved the game, sort of. He found it boring, and so he changed it. Obsessed with every detail of the experience, he started experimenting, teasing out ways to cram excitement into every minute and tailor the experience to fan enjoyment. The players spend hours with fans. They do trick plays and choreographed dances, and it's all happening during a real baseball game. No matter where they go in the country, they sell out stadiums. In fact, they have a four-year waiting list with over 4.2 million people waiting to get a ticket. For Jesse, Fans First isn't just a slogan or the title of his book, it's a standard. And maybe that's why it's working these days because in a world that's optimized for speed and scale, Jesse is building something with care, and his players and his staff and his fans can feel it. This is A Bit of Optimism. First of all, the fact that you have created an entirely new genre of entertainment-
- JCJesse Cole
[laughs]
- SSSimon Sinek
You know, where everybody's looking for apps, everybody's looking for online content-
- JCJesse Cole
Yeah
- SSSimon Sinek
... everyone's trying to sell something to Netflix and Hulu and, you know-
- JCJesse Cole
Yeah
- SSSimon Sinek
... Amazon. You decided to start a thing that's in real life. You can sell out a stadium more easily than the local team. What was the birth of the idea?
- JCJesse Cole
Well, we won't s- we wouldn't sell out when we first started.
- SSSimon Sinek
Well, yeah.
- JCJesse Cole
I mean, it was, it was a, a real challenge. The birth of the idea, we put ourselves in our fans' shoes. You know, I played baseball my whole life and loved playing, but as soon as I started watching, I realized there were challenges. Too long, too slow, too boring. Parts of the game that were just, "Why is this happening?" You know, batters stepping out of the box for 30 seconds and mound visits that take forever. And I realized that it was just, there was an opportunity to create something fun. And you know this, the greatest creators, they create something that they would love.
- SSSimon Sinek
Yeah.
- JCJesse Cole
And so I just, I remember watching a game once and I was like, "I am bored out of my mind." Now, I played the game, Simon. So, like, as someone who played, you should love it.
- SSSimon Sinek
Yeah, yeah.
- JCJesse Cole
And I didn't. And so, you know, I just said, "What if it was nonstop entertainment? What if, you know, there was music? What if there was dancing? What if there was celebrations? What if it wasn't, you know, the same rules like everyone else?" And then you just started watching how your fans react.
- SSSimon Sinek
Yeah.
- JCJesse Cole
After 20 years, you continue to find, you know, a, a method to it on how you can continue to plus it every single night.
Episode duration: 1:05:51
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