Rebuilding Customer Support for the AI Era

ℹ️ EPISODE INFO

Released

February 24, 2026

Duration

1h 0m

Channel

YC Root Access

Watch on YouTube

▶ Open ↗

📝 EPISODE DESCRIPTION

In this episode of Founder Firesides, YC Managing Partner Harj Taggar talks to the founders of Pylon (W23), Marty, Advith, and Robert, who recently raised a $51M Series B. Pylon is an AI-native customer support platform built for B2B companies, replacing legacy tools like Zendesk with a modern system designed for Slack, Teams, and other shared channels. It helps support, success, and account teams manage customer conversations, structure data, and automate workflows — without losing the high-touch relationships B2B requires. https://usepylon.com/ Apply to Y Combinator: https://www.ycombinator.com/apply Work at a startup: https://www.ycombinator.com/jobs

🎤 SPEAKERS

• Harj Taggar

  host

• Advith

  guest

• Marty

  guest

• Robert

  guest

🧾 EPISODE SUMMARY

In this episode of YC Root Access, featuring Harj Taggar and Advith, Rebuilding Customer Support for the AI Era explores Pylon’s pivots to AI-native B2B support platform from Slack wedge Pylon is an AI-native B2B customer support platform (replacing Zendesk/Intercom/Service Cloud) that has grown to ~79 employees, 1,000+ customers, and eight-digit ARR after rapid scaling post-YC W23.

🔗 RELATED EPISODES

This Is The Next Industry AI Will Disrupt

This Startup Built the Infrastructure Powering Voice AI

AI-Powered Revenue is Here

This AI Startup Is Taking Over Phone Sales

CEO of Framer: Why Designers Should Become Founders

This Startup Beat Gemini 3 on ARC-AGI — at Half the Cost