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Embedded AI: The Questions Every CEO is Asking

As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. On the a16z Podcast, we talk with Hex, Sourcegraph, and Cresta - three companies at the forefront of integrating AI into their existing products. From navigating data privacy concerns to optimizing accuracy and managing costs, these companies are navigating the complexities of this new superpower. Topics Covered: 00:00 - Introduction 01:29 - How AI can enhance customer service 07:50 - Using AI to shape data and analytics 08:56 - Solving the challenges on contextual understanding 11:27 - Giving AI the right information and context 13:31 - Tools that help build language Models (LLMs) 16:25 - Constructing prompts 19:08 - How do you differentiate? 21:09 - The value of proprietary datasets 22:22 - Customization as a moat 23:44 - Increasing compilation rates 26:49 - Where is the moat? 29:49 - Privacy challenges 34:01- Cost and pricing of models 39:35 - What does the contact center look like in 2028? Resources: * Find Zayd Enam on Twitter: https://twitter.com/zaydenam * Find Barry McCardel on Twitter https://twitter.com/barrald * Find Beyang Liu on Twitter: https://twitter.com/beyang * Learn more about Cresta: https://cresta.com * Learn more about Hex: https://hex.tech * Learn more about Sourcegraph: https://sourcegraph.com/ Stay Updated: Find a16z on Twitter: https://twitter.com/a16z Find a16z on LinkedIn: https://www.linkedin.com/company/a16z Subscribe on your favorite podcast app: https://a16z.simplecast.com/ Follow our host: https://twitter.com/stephsmithio Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. For more details please see a16z.com/disclosures.

Steph SmithhostZayd EnamguestBarry McCardelguest

Jun 2, 202344mWatch on YouTube ↗

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EPISODE INFO

Released: June 2, 2023
Duration: 44m
Channel: a16z
Watch on YouTube: ▶ Open ↗

EPISODE DESCRIPTION

As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. On the a16z Podcast, we talk with Hex, Sourcegraph, and Cresta - three companies at the forefront of integrating AI into their existing products. From navigating data privacy concerns to optimizing accuracy and managing costs, these companies are navigating the complexities of this new superpower. Topics Covered: 00:00 - Introduction 01:29 - How AI can enhance customer service 07:50 - Using AI to shape data and analytics 08:56 - Solving the challenges on contextual understanding 11:27 - Giving AI the right information and context 13:31 - Tools that help build language Models (LLMs) 16:25 - Constructing prompts 19:08 - How do you differentiate? 21:09 - The value of proprietary datasets 22:22 - Customization as a moat 23:44 - Increasing compilation rates 26:49 - Where is the moat? 29:49 - Privacy challenges 34:01- Cost and pricing of models 39:35 - What does the contact center look like in 2028? Resources:
Find Zayd Enam on Twitter: https://twitter.com/zaydenam
Find Barry McCardel on Twitter https://twitter.com/barrald
Find Beyang Liu on Twitter: https://twitter.com/beyang
Learn more about Cresta: https://cresta.com
Learn more about Hex: https://hex.tech
Learn more about Sourcegraph: https://sourcegraph.com/
Stay Updated: Find a16z on Twitter: https://twitter.com/a16z Find a16z on LinkedIn: https://www.linkedin.com/company/a16z Subscribe on your favorite podcast app: https://a16z.simplecast.com/ Follow our host: https://twitter.com/stephsmithio Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. For more details please see a16z.com/disclosures.

SPEAKERS

Steph Smith
host
Host at a16z who interviews operators about product and strategy.
Zayd Enam
guest
Founder and CEO of Cresta, focused on AI for contact centers.
Barry McCardel
guest
Co-founder and CEO of Hex, a collaborative data science and analytics platform.

EPISODE SUMMARY

In this episode of a16z, featuring Steph Smith and Zayd Enam, Embedded AI: The Questions Every CEO is Asking explores founders Reveal How to Embed AI, Differentiate, and Protect Data Cresta's Zayd Enam argues for a 'creative' approach to AI that reimagines work, such as turning high-attrition contact center jobs into relationship-building roles and mining customer conversations for business insight, rather than just automating existing processes.

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