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The Challenge of Replicating Reality with Steve Zhao from SandboxVR

What would you do if you believed in an idea but everyone said it would fail, nobody would fund you, and the industry was experiencing a nuclear winter? Despite experiencing exactly that, Sandbox VR founder Steve Zhao doubled down and invested all of his personal savings into the unproven business. 7 years and 1 bankruptcy later, Steve has built the world’s leading full-body VR experience with over 30 locations across the globe. In this interview, we get to chat with Steve about the many challenges he faced, how Sandbox made it through the pandemic, the future of VR, and the difficult task of tackling hardware, software, a new computing platform, and real estate. Topics Covered: 00:00 - Introduction 01:37 - Bonus segment 06:17 - Steve’s gaming story 11:37 - A minimum viable matrix 15:37 - Betting your life savings 20:11 - Building an MVP 22:38 - Branding a new experience 25:06 - Surviving the pandemic 30:45 - Sharing risk with landlords 33:22 - The competitive matrix 36:14 - Content and IP 39:14 - Special announcement! 47:37 - Building on hard(ware) mode 50:23 - Placing multiple bets 51:17 - Moving from novelty to necessity 58:18 - Startup learnings Resources: * Check out Sandbox VR: https://sandboxvr.com * Find Steve Zhao on Twitter: https://twitter.com/zhaosaurus * Learn more about the Squid Game partnership: https://venturebeat.com/games/squid-game-is-coming-to-sandbox-vr-immersive-experience-locations/ * Watch Steph’s highlight video: https://sandboxvr.com/event/b0b22aad-7c73-475d-ab43-281a456ff590 Stay Updated: * Find us on Twitter: https://twitter.com/a16z * Find us on LinkedIn: https://www.linkedin.com/company/a16z * Subscribe on your favorite podcast app: https://a16z.simplecast.com/ * Follow our host: https://twitter.com/stephsmithio Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. For more details please see a16z.com/disclosures.

Steve ZhaoguestSteph Smithhost
Feb 22, 20231h 3mWatch on YouTube ↗

Summaries, chapters, transcripts, and FAQs on this page are made by uListen, not YouTube.

At a glance

WHAT IT’S REALLY ABOUT

Sandbox VR Founder Bets Savings, Survives Bankruptcy, Builds Full-Body VR

  1. Zhao traces his path from building shareware games as a teen and in college through Blue Tea Games to founding Sandbox VR after missing the mobile wave.
  2. With funding gone during the 2017 VR winter, he put about 95 percent of his savings into a bare-bones demo and got his six-person team to commit to six more months.
  3. A shareable highlight video and a zero-foot-traffic Hong Kong location produced a viral loop, sold-out days and the first institutional round.
  4. The pandemic cost the company 110 percent of its revenue, forced layoffs of about 80 percent of staff and a Chapter 11 filing, but focus on a few key levers and landlord-funded buildouts helped it recover.
  5. Zhao positions Sandbox as the new movies, with new content and IP such as Star Trek and Squid Game, a white-label operating system, and more locations as the growth path.

IDEAS WORTH REMEMBERING

5 ideas

Constraints drove the product's best feature

Needing customers at a location with no foot traffic led Zhao's team to create the highlight video, which became the engine of word-of-mouth growth. He summed it up as constraint breeds creativity.

Hedging with two bets kept the company alive

Sandbox started by building a VR game for revenue while developing a location-based platform. When the game earned too little, the team went fully behind the full-body platform.

Focus deeply on a few levers

Before product-market fit, Zhao's team went deep on getting people to the store. During the pandemic they focused on the few levers that move margin, such as cutting video generation from about 20 minutes to two.

Believability is the core product

Zhao says they never cut fidelity, using outside-in tracking, low latency, wireless streaming and patented prediction and data batching. Customers forgot they were in a simulation, to the point of screaming loudly enough to force an early closing time near an IMAX theater.

Sandbox sees itself as competing with movies, not headsets

Zhao argues out-of-home experiences must be 10X what people can get at home. He frames Sandbox as an active, social, shareable counterpart to movie theaters with a rotating slate of experiences.

WORDS WORTH SAVING

5 quotes

Running a startup is hard. Running a retail startup during a pandemic is really, really hard. And running a retail startup during a pandemic while going through Chapter 11 is really, really, really, really hard.

— Steve Zhao

One of the biggest lesson I learned, uh, from mobile games is you don't create what's popular today. Because by the time you're done, it's gonna be 10 months too late.

— Steve Zhao

I grew up watching The Matrix. You know, you can get plugged in, and you can be anyone and be anywhere, and I thought that VR was that last technological p- component to create that. So we're like, can we actually create a minimum viable matrix?

— Steve Zhao

So in a way, the technology that we created was, like, how we ran our startup. Like, when things don't go well, we find a way to make it go well.

— Steve Zhao

Like, we couldn't have done that without that, you know, trial period of, like, running out of money and figuring out, how can we get people to come to a location that has no foot traffic? So constraint breeds creativity.

— Steve Zhao

Founder origin and early games businessVR winter and betting life savingsBuilding a hard-coded MVPHighlight video and viral marketingPandemic, Chapter 11 and landlord dealsContent, IP and the movies analogyImmersion, tracking and low latency

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