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Why AI’s Next Breakthroughs Could Come from Outside the Big Labs

Erik Torenberg sits down with Box CEO Aaron Levie, and a16z’s Martin Casado, and Steven Sinofsky to debate how the AI industry should think about safety, security, and regulation as increasingly capable agents move into the real world. They argue that much of today’s conversation is happening before we have clearly defined the risks we’re trying to regulate. Drawing on earlier waves of computing, from computer viruses and the early internet to aviation and automobiles, they ask what AI can learn from industries that developed safety standards only after understanding how their technologies actually failed. The conversation then gets concrete: agents don’t get tired, can operate at enormous scale, and can probe systems in ways human employees never could. That could require rethinking permissions, authentication, operating systems, and the security stack itself. They also discuss why AI innovation may increasingly move beyond the frontier labs and into the software built around the models. Timestamps: 00:00 - Intro 00:50 - Pacing the Frontier: Reacting to the AI Safety Discourse 03:50 - Species Extinction Talk: Do Labs Actually Believe Their Own Rhetoric? 06:49 - The Nationalization Question & Whose Job Safety Really Is 11:32 - David Sacks vs Government: "You're Asking Us to Regulate What?" 12:08 - 2028 as the AI Election 28:39 - Why Cybersecurity Has Historically Rejected Practical Solutions 32:30 - The Craziest Covert Channel Ever Seen 48:38 - LLMs as Decision Engines vs Chatbots 53:01 - Why the Labs Haven't Built This: The Being vs Tool Mindset Resources: Follow Aaron Levie on X: https://x.com/levie Follow Martin Casado on X: https://x.com/martin_casado Follow Steven Sinofsky on X: https://x.com/stevesi Stay Updated: If you enjoyed this episode, be sure to like, subscribe, and share with your friends! Find a16z on X: https://twitter.com/a16z Find a16z on LinkedIn: https://www.linkedin.com/company/a16z Listen to the a16z Show on Spotify: https://open.spotify.com/show/5bC65RDvs3oxnLyqqvkUYX Listen to the a16z Show on Apple Podcasts: https://podcasts.apple.com/us/podcast/a16z-podcast/id842818711 Follow our host: https://x.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see http://a16z.com/disclosures.

Aaron LevieguestMartin CasadoguestSteven SinofskyguestErik Torenberghost
Sep 26, 202655mWatch on YouTube ↗

EVERY SPOKEN WORD

  1. 0:00 – 0:50

    Intro

    1. AL

      If you regulate AI too early, you actually don't solve anything. You still just kinda have the same risk ultimately.

    2. MC

      You willed the thing into being-

    3. AL

      Yeah

    4. MC

      ... but you haven't figured out how to control it.

    5. SS

      The problem we have now is this rift between the labs and the security community that keeps coming to two conclusions: sloppy, and you're not complete in what you're telling us happened.

    6. MC

      An employee is like 10% chance of species extinction.

    7. AL

      Agent swarms completely flip that. These are just roaming drones. But like times 10,000-

    8. MC

      Right? It's just more

    9. AL

      ... and they will easily mistake a good task for a bad one.

    10. SS

      So now we need a whole layer internally that just is tracking way more about what authentications are being done, what APIs are being done.

    11. AL

      Yeah, yeah.

    12. SS

      The US, about 15 years ago, stopped leading in tech antitrust. The problem is that Europe is gonna lead with that because they have nothing to lose. This could change the nature of software fundamentally. The center of innovation has just moved. This is the signal

  2. 0:50 – 3:50

    Pacing the Frontier: Reacting to the AI Safety Discourse

    1. SS

      that-

    2. ET

      Guys, welcome back to the podcast.

    3. AL

      Happy to be here.

    4. MC

      Thank you.

    5. SS

      Great to be here.

    6. ET

      We've lo-

    7. AL

      Didn't think we'd ever do this again. This is ama- I can't believe it. This is great.

    8. MC

      [laughing]

    9. SS

      I mean, Martin's just building these-

    10. ET

      I know [laughing]

    11. AL

      ... like $100 billion companies, too busy for this podcast, so.

    12. MC

      Or at least taking credit for them as V- as VCs do.

    13. ET

      Exactly. Um, we have a lot to discuss today, but fir- first, look, A- Aaron, why don't we start with you? Pacing the frontier.

    14. AL

      Yeah.

    15. ET

      How have you, uh, reacted and reflected on, on what's happened there and just the discourse that, that's followed? How do you make sense of it?

    16. AL

      Oh, boy. I think we should start with Martin on this one. The, uh, he, he-- you were fighting lots of good ground wars. Um, I, I... Maybe I'll say one thing that we probably all agree with, and then we can figure out where we maybe, maybe, uh, fr- kind of fracture off. Um, I think we would agree that, uh, any AI lab right now at the frontier should be building, you know, in the safest way possible with, with, you know, the, the highest degree of governance and, and security and, you know, kind of whatever your definition of alignment is. Like, this is an incredibly important area of research. It's an incredibly important area for the diffusion of AI. Like, you're not gonna have AI diffusion without extremely high-quality products that can be, you know, trusted by enterprises and that aren't kind of constantly hacking systems. So when, when at least I read the Dario post, um, I actually didn't agree with m- didn't disagree with almost anything, um, because it was all about how do you have better, you know, uh, security of these systems, sandboxing, better testing. There's gonna be some debates around the embedded nature of e- of, of the testers and, like, do you agree with who those are, and does the industry all align on that? But I think actually all of the major points were, were probably salient and ap- and appropriate. Then the only question is, does this get sort of used or leveraged to do things that maybe we don't agree with? Which would be, like, a slowdown of, of AI dramatically because of regulatory controls that would, would sort of, you know, not make it eas- easy to compete, you know, with, with the frontier labs. Um, or do politicians kind of end up sort of taking the, the message and run with it and maybe even worse outcomes happen? Like, you, you... You know, it's used to ban data centers, you know, far faster and, and whatnot. And so, so I think the, the actual, like, substance of the topic is actually incredibly important and, and I, I think very important for, for AI advancement in general. And then the question is what do you do about it? Especially what do you do about it from a regulatory standpoint? And that's probably where the industry's gonna land on very different points in the continuum. But Martin was putting up a good fight on, on, like, let's make sure that we don't use this for regulatory kinda capture, um, which I th- I, I also agree with. But, but I think the, the ideas in the pacing conversation are important. Um, you know, again, like, it's a little bit of a funny concept 'cause maybe it's not even pacing as much as just, like, good hygiene and, and then good w-

    17. MC

      Engineering.

    18. AL

      And, and engineering. And, and so with, with good engineering, obviously there is a slight slowdown, but it's a slowdown that obviously allows acceleration of your diffusion because you, you wouldn't be able to have any of the AI be diffused if, if nobody would, you know, trust using it. So-

    19. MC

      The post is, is very reasonable, but the atmospherics

  3. 3:50 – 6:49

    Species Extinction Talk: Do Labs Actually Believe Their Own Rhetoric?

    1. MC

      are not, right?

    2. AL

      Right.

    3. MC

      Like, so an employee is like, "This is gonna kill, whatever, 10% chance of species extinction." And you know what Dario says? "I agree with him more than I disagree with him," right?

    4. AL

      Disagree with him.

    5. MC

      Like-

    6. AL

      On, on TV in an interview

    7. MC

      ... on, on, on TV the same day that he landed these things.

    8. AL

      Yeah.

    9. MC

      And so in some way you can't have these conversations in isolation.

    10. AL

      Mm-hmm.

    11. MC

      Which is, of course, if he's gonna agree in species extinction-

    12. AL

      Mm-hmm

    13. MC

      ... this post that he has looks like this milk toast capitulation that's totally not adequate for the task at hand. And so I think the atmospherics are totally broken. And a lot of my comments were on the atmospherics.

    14. AL

      Mm-hmm.

    15. MC

      And then I have this quibble, but it really bothers me because I'm a pedant, which is I think pacing is the wrong way to describe this.

    16. AL

      Right.

    17. MC

      For, for one-

    18. AL

      Yes

    19. MC

      ... it is orthogonal to security.

    20. AL

      Mm-hmm.

    21. MC

      Right? So, like, you can very slowly build a nuclear weapon-

    22. AL

      Right

    23. MC

      ... and that doesn't make anybody feel better that it's slow-

    24. AL

      Right

    25. MC

      ... versus fast. So that's one. The second one, it just feels like a capitulation to the pause folks without actually, you know, addressing it. So you're saying, "Well, we're not gonna pause, we're gonna pace to make them happy, but we'll also somehow make the regulators happy." And I think it makes them both unhappy.

    26. AL

      Mm-hmm.

    27. MC

      'Cause the pause people are like, "Well, that's not a pause, that's just pacing." And then the regulators are, "You're still doing the thing."

    28. AL

      Right.

    29. MC

      And so I just feel like they're trying to... My, my sense of what's happening is the labs are actually trying to do the right thing.

    30. AL

      Yes.

  4. 6:49 – 11:32

    The Nationalization Question & Whose Job Safety Really Is

    1. MC

      ... the answer is to nationalize it and actually put controls that we know that work.

    2. AL

      Mm.

    3. MC

      Right? Now, if they don't actually believe that, and in the private conversations I have, the most sensible people don't, it's a small fraction that do, this is an HR problem.

    4. AL

      Mm.

    5. MC

      Right? So to me, an HR problem is a company problem. Like, if they are worried that they can't recruit people-

    6. AL

      Right

    7. MC

      ... you know, or they can't retain people, which it seems to me a lot of this is just that concern. It's almost more of this kind of researcher currency. If that's the case-

    8. AL

      Mm-hmm

    9. MC

      ... I think that is the wrong reason to cause a national level lockdown on a very promising technology.

    10. AL

      Yeah.

    11. MC

      And so listen, I think the post, again, I think the post is actually very sensible. I think there are real concerns around security. We've had many compute epochs that have real security concerns. I don't think you can ex- you can reconcile discussions on X risk with the proposal that was put out.

    12. AL

      Right.

    13. MC

      You just can't reconcile those two things, and that has always been my primary point.

    14. AL

      Right. Right. Okay, unleash. [laughs]

    15. MC

      [laughs] I've just been holding it back.

    16. AL

      [laughs]

    17. SS

      I'm holding it for you.

    18. AL

      So, okay. The, the first thing is you can't have... You... Is there a schedule that they've published that says when all this stuff, whatever bad stuff is gonna happen, is gonna... They haven't. So you can't pace it because nobody knows when it was supposed to finish in the first place.

    19. MC

      Right. It also, it also just seems disingenuous too.

    20. SS

      It, it's complete nonsense.

    21. AL

      100%, yeah. Totally.

    22. SS

      Like, you can't claim... It, this is like when the press reports on Apple's latest iPhone is late.

    23. AL

      [laughs] From what?

    24. SS

      The phone that nobody knows exists, that they haven't told anybody about.

    25. AL

      Yeah, my Apple Car was very late. [laughs]

    26. SS

      Yeah. Like, I, I don't understand. Like, in order for something to be slower, you need to know the rate at which it was moving in the first place. So it's all just utter nonsense.

    27. AL

      [laughs]

    28. SS

      And, and you can't escape that.

    29. AL

      Yeah.

    30. SS

      And then the-

  5. 11:32 – 12:08

    David Sacks vs Government: "You're Asking Us to Regulate What?"

    1. MC

      Well, my favorite thing is like, is, was it David Sacks was like... I don't, I don't... I think it was David Sacks, but w- someone from the government said, "Uh, you're asking us to regulate you. No." [laughs] So like basically the answer was no.

    2. SS

      Well, but the thing that-

    3. AL

      That was probably just Trump, I think. But, uh-

    4. SS

      But the thing that they know now-

    5. AL

      Yeah

    6. SS

      ... that, that you just know from experience is once the wheels start on regulating-

    7. AL

      You can't slow that one down.

    8. MC

      No.

    9. SS

      You, you... And now it's become an election issue for every party in every jurisdiction up and down the whole government stack.

    10. AL

      Yeah, yeah.

    11. SS

      So there is, there's now this- This whole basket goods, basket of, of regulatory approaches

    12. AL

      Well, the, the

  6. 12:08 – 28:39

    2028 as the AI Election

    1. AL

      next election will 100% be a referendum on, on AI. So, like it has to happen that, that 2028 is like the AI election, and you could basically run on... The problem is, is like it's not obvious what- who would run on the pro-AI story because it would be, it's gonna be too nebulous-

    2. SS

      No

    3. AL

      ... to tell that story. So then it's just, it's just basically varying degrees of how much do you regulate it or at least try and like avoid the topic.

    4. SS

      Yeah.

    5. AL

      But it is, it is too bad that we've, we as a country are in a spot where like the pro-AI case is just like, it sounds too-- It's like, it's just like takes too many words, you know, it's way too nuanced.

    6. SS

      Well, no, it's defensive.

    7. AL

      Uh, yeah, it's defensive.

    8. SS

      It's defensive-

    9. AL

      Yes

    10. SS

      ... and we don't, and we, we own none of the vocabulary.

    11. AL

      Right. Right.

    12. SS

      So like the whole debate is, is, is pause, it's, it's swarms, it's rogue. Every word-

    13. AL

      Mm-hmm

    14. SS

      ... has been chosen by the people who don't wanna do AI.

    15. AL

      Yeah.

    16. SS

      And so it means the first thing you have to do is invent new words and say that their words are wrong, which takes so many words that-

    17. AL

      Yeah, so we gotta be like union jobs and, and, you know, cancer and like, you know, there, we need, you know, there needs to be another word cloud that emerges.

    18. MC

      I mean, what I, what I don't, what I don't understand is why the labs have not taken a position on X risk. Like short of that-

    19. AL

      Yeah

    20. MC

      ... I don't think this goes in any direction other than heavy-handed regulation.

    21. AL

      Yeah. Well, the-

    22. MC

      It would, it would just be negligent of the government to be like, "There's a 10% chance of species extinction." The CEO of the top company says he agrees with it. Like h-how can a government not do heavy-handed regulation?

    23. AL

      Well, but what, who, but what would anybody real- knowing the, knowing this, this ecosystem though, I don't know that you would be able to pin anybody down on that other than something-

    24. MC

      No, I would say Dario said it on-

    25. AL

      No, but I'm saying you're not gonna pin anybody down on a lower number.

    26. SS

      Well, well, in fact, he, he, he does the worst thing about it, which is he agrees with people who claim that they believe that there's an X percentage of extinction happening.

    27. AL

      Yeah.

    28. SS

      But he w- he specifically goes out of his way to say, "I'm not gonna put a percentage on it."

    29. AL

      Mm-hmm.

    30. SS

      Which I just think is the weirdest-

  7. 28:39 – 32:30

    Why Cybersecurity Has Historically Rejected Practical Solutions

    1. MC

      Can, can I, can I just interject an annoying aside? So, um, which is, which is-

    2. SS

      Which is more annoying than what I just did. [laughs]

    3. MC

      Which is... No, no, this is good. Which is very in line with this, which is, um, I've been in the security com- like the actual cybersecurity community for a long time, and it is, you know, it's always been one of these things where like they just don't like practical solutions, so even if you build like, you know, a secure system, like well what if somebody, you know, shows up-

    4. SS

      Oh, yeah, yeah

    5. MC

      ... and like, you know, like, you know, can Russell Crowe can like break the encryption or something like that. And you-

    6. SS

      No, it's, it's "Mission Impossible." Tom Cruise just crawling through the ceiling.

    7. MC

      Yeah, no, yeah. There's, there's always like these kinda like whatever. So my favorite thing that happened recently was like Noam Brown-

    8. AL

      Yeah, yeah.

    9. MC

      On some podcast. We've all said stupid stuff on podcasts. I've already said stupid stuff.

    10. AL

      Oh, you didn't like this one?

    11. MC

      No, no, it was great. No.

    12. AL

      I thought it was fun.

    13. MC

      No, it was fantastic.

    14. AL

      Okay. [laughs]

    15. MC

      No, no, no, no.

    16. AL

      Okay, okay.

    17. MC

      I'm setting, I'm setting it up.

    18. AL

      Okay, okay, okay.

    19. MC

      So, so Noam Brown was like, "Listen, you know, uh, uh, you don't know what a superintelligence could do. It could maybe use like the heat of a, uh, CPU to exfiltrate itself to another computer." Which this brought me back to my-

    20. AL

      Okay, okay, okay.

    21. MC

      And I'm like, "I'm very, now I'm very comfortable." [laughs]

    22. AL

      Okay, okay, okay.

    23. MC

      Like great, now I can have endless pointless discussions on this. But what is interesting is you basically have the X-risk people saying something they thought was plausible.

    24. AL

      Mm.

    25. MC

      And then you have like the security people having this kind of endless discussion. And so I think at some level now these communities are being bridged.

    26. AL

      Yeah.

    27. MC

      Which is like, you know, I actually think that was-

    28. AL

      Huh

    29. MC

      ... a very reasonable thing for Noam Brown to say. I think you can pick holes in it, but we all say weird stuff on podcasts. I actually think exfil risk is real. I mean, I worked in secure, um, computing environments that were highly classified that you would... The covert channels were unbelievable.

    30. SS

      Oh, yeah, yeah.

  8. 32:30 – 48:38

    The Craziest Covert Channel Ever Seen

    1. MC

      Can I tell you the craziest covert channel I've ever seen? So it turns... Remember the, remember the OCR? I know this is, like, one of my-

    2. SS

      Yeah.

    3. MC

      So I-

    4. SS

      I'm glad that someone's older than me. Not really, but acting it. [laughs]

    5. MC

      So remember the old CRT? So it turns out if, like, let's say it's night and you're, you're using a, a CRT terminal i- in your room. The lightest thing in the room is actually the pixel that the raster beam is on.

    6. SS

      Yeah.

    7. MC

      So most people think it's, like, the glow of the monitor, but it's actually that given pixel.

    8. SS

      Mm-hmm.

    9. MC

      So somebody figured out that, like, let's say you're in, like, you know, a hotel room and you're on your computer. If you have something that can sample the color of the window, you can reconstruct the screen.

    10. SS

      Oh, that's crazy.

    11. MC

      Right? You just do it at the same hertz that the raster beam is moving. Then somebody else figured out if you can subvert three pixels, you can use those, you know, 'cause it just looks like bad pixels, you can use those to basically send a message. So, like, you could literally, like, sit out in-

    12. SS

      Right

    13. MC

      ... whatever, like a parking lot.

    14. SS

      Do your own SOS.

    15. MC

      You sample the message and you can... It is a relatively high bandwidth one-way communication.

    16. SS

      Right.

    17. MC

      And so, like, what Noam Brown was saying, like, maybe heat is not the way to do it, but that level of sophistication-

    18. SS

      Right

    19. MC

      ... is actually real.

    20. SS

      I, my-

    21. MC

      Like, that's a, that's a thing.

    22. SS

      My, I... When I was at the missile factory, like, I had to lock my keyboard up. I, that's really an impolite word, but that's what we call, call some. I had to lock my keyboard up at night because they didn't want the custodians who didn't have clearance walking by and, and just noticing which keys were dirtier or cleaner.

    23. MC

      Oh, yeah.

    24. SS

      And I once left it out, and there's, like, a, a note from security, you know, telling me to report to security and pick up my keyboard. Like, the, the guard-

    25. MC

      Right

    26. SS

      ... who walked the hallways just took the keyboard that night off my machine, and that's, like, baseline. I was not cleared. I was just that sensitive, you know? I was, like, nothing. I was an intern.

    27. MC

      The big problem with this conversation is now this is all in the training data of every AI model-

    28. SS

      Yeah, yeah

    29. MC

      ... in the future, so w- w-

    30. SS

      But that's also-

  9. 48:38 – 53:01

    LLMs as Decision Engines vs Chatbots

    1. AL

      it so remarkable, yeah.

    2. SS

      Well, okay. So, so the way I think about it is, um-

    3. MC

      So, okay, so LLMs were kind of text in, text out, right? They generate text. And, and, and they came from chat, right? It was to communicate with a human, and we've spent the last few years ti- trying to take this thing that spits out text and cram it into a, a traditional program.

    4. SS

      Mm.

    5. MC

      Right? And but traditional programs don't really speak text, right? And so then you end up doing this janky thing-

    6. SS

      [chuckles]

    7. MC

      ... where you're like, in the prompt you're like-

    8. SS

      Here's the schema and-

    9. MC

      Here's the schema.

    10. SS

      Yeah, yeah.

    11. MC

      But like the thing is generating text-

    12. SS

      Yeah

    13. MC

      ... and it kind of ignores it, and it's just been super janky. And so what, what Jeff basically said is that, "Listen, um, you know, generating the text on the out- is, is a very expensive thing, but it's also kind of, you know, it's, it's more complicated than you need. So why don't we, we, we'll, we'll, we'll read text and we'll have all of that kind of knowledge to read the text, but then rather than generating text, which is very expensive, we will just, if you give us a set of options, we'll choose the best option." We can do that incredibly, um, we can do it incredibly fast, incredibly cheaply, uh, but also we can do it with much more accuracy 'cause we can train just for this. And so for all of the use cases that are not talking to, to like a, a chatbot, but are actually trying to put it in traditional software, this is a great fit. And so this has probably been the fastest adoption of an AI model since ChatGPT. It's just been remarkable because we're all primed for this.

    14. SS

      I just wanna pile on, on this one 'cause I, I can't tell you how much I love seeing this exact form of, of, of innovation and because what it's does is it does the thing that's bugged me from the very beginning, which is there's been no user study ever that shows like interacting with a computer using, um, full natural language is efficient.

    15. MC

      Hmm.

    16. SS

      It's, it's like literally always the least efficient way, and it's very simple, and it, it's just like ask yourself, how many people are asked, are really, really good at asking questions? And immediately that's like less than half the people can ask a good question in a meeting.

    17. MC

      Yeah.

    18. SS

      And then how often do you look at the answer and get really frustrated before it's finished, but you have to pay all this money to watch the seven paragraphs come out and then apologize-

    19. MC

      [chuckles]

    20. SS

      ... that it's only a little? And so that's one, like having a different model. And then the other, of course, is my favorite, which is the output of it is designed for probabilistic programming.

    21. MC

      Yeah. Yeah.

    22. SS

      And so instead of saying like, "Is this a customer service question?" Then route to customer service, otherwise route to general help desk or whatever. It's like, "Well, this is 80% customer service."

    23. MC

      Mm-hmm.

    24. SS

      And that's exactly simulation.

    25. MC

      Mm.

    26. SS

      And it turns out there's like 50 years of computer science research in literally like probabilistic if statements.

    27. MC

      Mm.

    28. SS

      And so suddenly the coolest place to be in computer science is gonna be in probabilistic programming-

    29. MC

      Mm

    30. SS

      ... which was like all of computer science in the 1960s and '70s. So it was basically how do-- Because all of computers started with doing math, and it was all simulation.

  10. 53:01 – 54:49

    Why the Labs Haven't Built This: The Being vs Tool Mindset

    1. SS

      in the if statement.

    2. MC

      But the consequential thing is like finally we have a way to integrate these language models into a traditional-

    3. SS

      New software. Right

    4. MC

      ... software. And, and I think it's kind of funny 'cause it, like you asked the question like why haven't the labs done this, right?

    5. SS

      Right.

    6. MC

      And it, [chuckles] it's kind of like a r- like not an indictment, but a reflection on how they think. Like they're trying to create beings, and beings speak.

    7. SS

      Mm.

    8. MC

      If you're trying to create God, God speaks in natural languages or whatever, where this is really about something that's for traditional software, which is kinda not the direction that they've been taking. But one of the reasons the uptick has been so dramatic is because a lot of us software people have been trying to integrate these models into software-

    9. SS

      Mm

    10. MC

      ... it just hasn't. So even before you get to the probabilistic, like if I want a language model to drive an if statement, like it's really hard today-

    11. SS

      Yeah, yeah

    12. MC

      ... with this model, it makes it much, much, much easier. And then of course this could change the nature of software fundamentally to make it more stochastic over time.

    13. SS

      Well, I think, but I, I, absolutely, and I think that what's so cool is that, that it is happening outside the models because that's what I think is just gonna happen, which is the center of innovation has just moved.

    14. MC

      Yeah.

    15. SS

      And it's just, and now people need to... Like it turns out that the plat-

    16. MC

      Oh, you mean outside of the lab, the big-

    17. SS

      Right

    18. MC

      ... the front ends, yeah.

    19. SS

      The platform providers-

    20. MC

      Yeah, yeah, 100%

    21. SS

      ... you know, basically reach a critical, a point of critical mass where the innovation stops happening at the platform layer.

    22. MC

      Mm.

    23. SS

      And, and then, you know, Apple, there's this famous expression in the Apple community called Sherlocking, where Apple looks around and the, the things from the outside world become features and people complain and it's a real... But that's sort of how the innovation works because once you're a platform, you're overwhelmed, no matter how many people you add, you're overwhelmed with just keeping the thing running and compatibility and stuff like that. And so I think that this is the signal that now people have figured out that there's innovation to be done-

    24. MC

      That's awesome

    25. SS

      ... to the model-

    26. MC

      Yeah

    27. SS

      ... but outside the model.

    28. MC

      Yep. Yep.

    29. SS

      Cool.

    30. ET

      Guys, thanks for coming. This was a great episode.

Episode duration: 55:03

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