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An inside look at how Miro builds product | Varun Parmar (CPO of Miro)

Varun Parmar is the Chief Product Officer of Miro and has over two decades of experience in the tech industry. Prior to joining Miro, Varun held executive positions as Chief Product Officer at Box and Syncplicity (acquired by Dell EMC) and spent six years in product management at Adobe. He also co-founded Doculus, which was later acquired by Box. In today’s episode, we discuss: • The importance of empathy and how to foster it • The “AMPED” structure for cross-functional product teams • How to move fast and stay ahead of the competition • Powerful product and design rituals • How Miro acquired their first 1,000 users • How Miro successfully added a sales motion — Brought to you by Miro—A collaborative visual platform where your best work comes to life | Braintrust—For when you needed talent, yesterday | Linear—The new standard for modern software development Find the transcript at: https://www.lennysnewsletter.com/p/an-inside-look-at-how-miro-builds Where to find Varun Parmar: • Twitter: https://twitter.com/vparmar230 • LinkedIn: https://www.linkedin.com/in/vparmar/ Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • Twitter: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ In this episode, we cover: (00:00) Varun’s background (04:08) How Miro operates as a cross-cultural product team (07:22) How applying empathy helped Miro build Miro Talktrack (11:51) What makes Miro stand out (17:08) Miro’s AMPED structure (22:57) The benefit of having product marketing as a part of the cross-functional team (25:24) How competition affects growth and product strategy (31:43) Why speed is so important and how to improve it (34:21) How Miro ensures that their products meet quality standards (37:19) How to remove blockers (47:22) Miro’s product development process (53:34) How OKRs work at Miro (55:55) The product stack at Miro (1:01:20) Big bets vs. maintenance and bug fixes at Miro (1:03:44) The “three horizons” framework (1:04:30) The importance of accountability (1:10:46) How Miro got their first 1,000 users (1:12:33) Other growth levers at Miro (1:15:53) Adding a sales motion (1:18:08) Miro AI, and new updates and enhancements coming soon (1:20:12) Lightning round Referenced: • Miro: https://miro.com/ • Miro Talktrack: https://help.miro.com/hc/en-us/articles/7825622973330-Miro-Talktrack-board-recordings-BETA- • The design sprint: https://www.thesprintbook.com/the-design-sprint • Jake Knapp on LinkedIn: https://www.linkedin.com/in/jake-knapp/ • Miroverse: https://miro.com/miroverse/ • Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity: https://www.amazon.com/Amp-Unlocking-Hypergrowth-Expectations-Intensity/dp/1119836115 • Reinforcement learning: https://towardsdatascience.com/reinforcement-learning-101-e24b50e1d292 • Jira: https://www.atlassian.com/software/jira • Confluence: https://www.atlassian.com/software/confluence • Coda: https://coda.io/ • Looker: https://www.looker.com/google-cloud/ • Productboard: https://www.productboard.com/ • Three horizons framework: https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/enduring-ideas-the-three-horizons-of-growth • Capterra: https://www.capterra.com/ • Elena Verna on Lenny’s Podcast: https://www.lennyspodcast.com/elena-verna-on-how-b2b-growth-is-changing-product-led-growth-product-led-sales-why-you-should-go-freemium-not-trial-what-features-to-make-free-and-much-more/ • Barbra Gago on Lenny’s Podcast: https://www.lennyspodcast.com/category-creation-and-brand-building-barbra-gago-pando-miro-greenhouse-culture-amp/ • FIFA World Cup template: https://miro.com/miroverse/fifa-world-cup-2022-editable-bracket-diagrams/ • When Breath Becomes Air: https://www.amazon.com/When-Breath-Becomes-Paul-Kalanithi/dp/081298840X/ • Hit Refresh: The Quest to Rediscover Microsoft’s Soul and Imagine a Better Future for Everyone: https://www.amazon.com/Hit-Refresh-Rediscover-Microsofts-Everyone/dp/0062652508/ • Ted Lasso on AppleTV+: https://tv.apple.com/us/show/ted-lasso/ Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.

Varun ParmarguestLenny Rachitskyhost
Apr 19, 20231h 25mWatch on YouTube ↗

At a glance

WHAT IT’S REALLY ABOUT

Inside Miro’s Product Machine: Culture, Competition, Speed, and Quality

  1. Chief Product Officer Varun Parmar breaks down how Miro structures its product organization, balances global collaboration, and builds in a highly competitive market. He explains Miro’s persona- and stream-based org design, the AMPED model (Analytics, Marketing, Product, Engineering, Design), and how they operationalize quality, speed, and customer value. Varun shares his philosophy on competition, why products never stay the same, and why speed to “hit the brick wall first” matters. He also dives into rituals like Miro Connect, their roadmap and OKR cadences, how PLG integrates with enterprise sales, and how Miro itself is used to run product development.

IDEAS WORTH REMEMBERING

5 ideas

Make competition a first-class input, not an afterthought.

Varun argues company success is tightly coupled to what competitors allow you to do, so Miro consciously tracks competitor moves, clarifies its unique value, and doubles down on differentiated, team-centric use cases instead of pretending competition doesn’t exist.

Treat every release as making the product strictly better or worse.

Miro operates under the belief that products never stay the same; every push to production either gains or loses “chess points” versus competitors, which forces sharper prioritization and more deliberate impact thinking.

Embed a truly cross-functional product org (AMPED) to avoid siloed decisions.

By structuring product as AMPED—Analytics, Marketing, Product, Engineering, Design—Miro ensures PMs aren’t working in isolation, and positioning, data, design, and GTM perspectives shape decisions from the start.

Operationalize speed and quality with explicit metrics and visible benchmarks.

They measure cycle times for every phase (idea to shipped and impact), classify work by size, and openly share medians/variances so teams can benchmark themselves, while design leadership regularly classifies shipped work as high- or low-quality to calibrate standards.

Use simple, universal mantras to align behavior at scale.

Miro’s product org runs on one sentence—“Deliver customer value faster with high quality”—which informs performance reviews, processes, and decision-making, making priorities obvious without heavy process docs.

WORDS WORTH SAVING

5 quotes

Every single time somebody is pushing your code to production, you are making the product better or you're making the product worse, but the products never remain the same.

Varun Parmar

The success of a company is a direct relation of what the competition allows you to do.

Varun Parmar

We call our org AMPED: analytics, marketing, product, engineering, and design. When we say ‘product org’ at Miro, we don’t mean just product managers.

Varun Parmar

You want to be the first one to hit the brick wall, so you get the learning faster than anyone else in the market.

Varun Parmar

Our motto is very simple: deliver customer value faster with high quality. Everything we do in the product org is based on this one single statement.

Varun Parmar

Miro’s global, cross-functional product organization and AMPED structurePracticing empathy internally and externally in product decisionsCompeting in a crowded market and building clear differentiationOperationalizing speed, quality, and customer value in product developmentRituals and processes: design sprints, product reviews, Miro Connect, roadmaps, OKRsBalancing PLG growth with an enterprise sales motionUsing Miro and Miroverse as core tools for product work and growth

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