Lenny's PodcastWhy every company now needs to think and operate like a lab team | Josh Woodward (VP Google Labs)
EVERY SPOKEN WORD
65 min read · 12,751 words- 0:00 – 2:53
Introduction
- LRLenny Rachitsky
My thesis is that every company needs to start thinking and operating like a labs team
- JWJosh Woodward
Every company definitely needs a set of people, a team. Their job is to be at the frontier. They're the people who have, like, eight $200-a-month subscriptions on everything.
- LRLenny Rachitsky
Everyone has to get really good at trying a bunch of stuff with the latest models, figuring out what is now possible before your competition does, before a startup comes and eats your lunch.
- JWJosh Woodward
You've gotta try to create a space where weird things can grow. If you look at the history, a large company who starts a lab, the lab is usually ineffective and fizzles out after about three to four years. You can't just nestle this under an existing business unit. It has to have its own kind of independence.
- LRLenny Rachitsky
You've seen more ideas thrown at the wall and tried and prototyped than maybe anyone else. What are some patterns of where the best ideas come from?
- JWJosh Woodward
They very rarely come from design sprints. They don't come in conventional places. You can't microwave good ideas.
- LRLenny Rachitsky
What skills are you finding are trending up in value?
- JWJosh Woodward
I'm actually looking a lot right now for people, what's their unlearning rate? How fast can they learn something and then walk away from it?
- LRLenny Rachitsky
What's something that might surprise people about what product-market fit looks like?
- JWJosh Woodward
When you're showing people early prototypes, you're looking at people's eyes. That is the metric.
- LRLenny Rachitsky
What are signs that it's time to kill an idea?
- JWJosh Woodward
The team usually knows before the leader knows.
- LRLenny Rachitsky
Today my guest is Josh Woodward. Josh is head of Google Labs, the Gemini app, and AI Studio. He's been at Google for over 16 years, and his job is to experiment with and scale new AI products. My premise for this conversation, and why I believe it is so valuable, is that every company is being forced to think and operate like a labs team. Because what is now possible is changing so quickly, you have to get very good at playing with the latest technologies, running tons of experiments, and uncovering new opportunities before your competition or startups do. Josh runs the longest-lasting and biggest labs team in the world, and he shares a ton of very specific lessons about where the best ideas come from, how to know when to quit an idea, what it looks like when you have product-market fit, what skills are becoming more valuable in today's era, why roles aren't actually blurring into one builder role, and so much more, including some spicy stuff. A huge thank you to Steven Johnson, Sophie Miller, Jeff Huang, and Logan Kilpatrick for suggesting topics and questions for this conversation. Before we get into it, I've noticed a lot of people don't finish the episodes, which is totally fine, but you end up missing the best stuff. So to help you, I've created a new Lenny's Most Replayed Moments YouTube channel that is exactly that, the most rewatched and shared segments from our long-form episodes. Check it out and subscribe at lennyspodcast.com/mostreplayedmoments. There's also a link in the description. With that, I bring you Josh Woodward.
- 2:53 – 5:43
Why every company now needs to think like a labs team
- LRLenny Rachitsky
[gentle music] Josh, thank you so much for being here. Welcome to the podcast.
- JWJosh Woodward
Thank you. So great to be here.
- LRLenny Rachitsky
It's even better to have you here. I want to first lay out the premise for this conversation, and I want to get your take if you agree with this-
- JWJosh Woodward
Yeah, yeah. Sounds good
- LRLenny Rachitsky
... worldview. So my thesis is that every company is s- needs to start thinking and operating like a labs team because the underlying tech that we're all building on is changing so fast, which means what we can do is changing so fast, which means that now everyone has to get really good at trying a bunch of stuff with the latest models and basically, uh, figuring out what is now possible before your competition does, before a startup comes and eats your lunch. And so it feels like the skills that will matter more and more now are things that you all have gotten really good at, which is finding great ideas, figuring out how to run a ton of experiments, figuring out what to double down on, uh, building teams that can operate this way. At, at the same time, not distracting the rest of the company from all the shiny stuff and letting them focus. So broadly, uh, how do you... Does that resonate?
- JWJosh Woodward
Yeah, I, I think your premise is spot on. Um, I think the devil's in the details with all those things you just said. So I think what's easy for, you know, in some ways every startup is a lab, and the real question is, like, how do you bring some of that same methodology, ideas, energy, excitement into bigger teams or even medium-sized teams? Um, but I absolutely think it's needed. And then the question is, yeah, how do you build that environment and nurture and cultivate the kind of both ideas, but also the people, uh, that can really thrive there?
- LRLenny Rachitsky
Awesome. Okay. That's exactly what we're gonna talk about.
- JWJosh Woodward
Yep.
- LRLenny Rachitsky
This episode is brought to you by our season's presenting sponsor, WorkOS. What do OpenAI, Anthropic, Cursor, Replit, Sierra, Clay, and hundreds of other winning companies all have in common? They are all powered by WorkOS. If you're building a product for the enterprise, you've felt the pain of integrating single sign-on, SCIM, RBAC, audit logs, and other features required by large companies. WorkOS turns those deal blockers into drop-in APIs with a modern developer platform built specifically for B2B SaaS. Literally every startup that I'm an investor in that starts to expand upmarket ends up working with WorkOS, and that's because they are the best. Whether you are a seed-stage startup trying to land your first enterprise customer or a unicorn expanding globally, WorkOS is the fastest path to becoming enterprise-ready and unblocking growth. It's essentially Stripe for enterprise features. Visit workos.com to get started, or just hit up their Slack where they have actual engineers waiting to answer your questions. WorkOS allows you to build faster with delightful APIs, comprehensive docs, and a smooth developer experience. Go to workos.com to make your app enterprise-ready today.
- 5:43 – 7:43
Where great ideas come from
- LRLenny Rachitsky
So I'm gonna start with coming up with ideas, finding great ideas. If you were to reflect back on the best ideas that emerged out of Labs, and even in Google in general, what are, what are some patterns of where the best ideas come from?
- JWJosh Woodward
Yeah, it's interesting 'cause a lot of them, I wish there was an answer in the back of the book [laughs] where there was one thing. The, maybe one observation, Lenny, is there- The v- they come from a variety of places. So one lesson I've always felt is, like, you always have to be watching for something that catches your eye, and maybe we come back to that in a second. They very rarely, at least in my experience, have come from design sprints or times where you set aside on a calendar, "Okay, this is we're gonna go come up with our next idea." They usually come when people are swimming in the hallway, maybe on a weekend, uh, often over a break, a lot of our labs teams will be hacking and building on stuff, and they just can't help themselves, and they'll come back and r- or they'll share a video and be like, "Look at this amazing thing." [chuckles] Um, so I think one lesson is, like, always on alert. Second lesson is, like, they don't come in conventional places. You can't microwave good ideas. And maybe that leads to a third thing I've seen is sometimes it's about less about the idea and who are the interesting people, and more importantly, what are their interesting little side projects and passion things and, like, creating the chemistry around that 'cause usually what we found, at least in labs over the last four or five years, is that all these ideas, whether they're Notebook or Flow or AI Studio or Google Beam or any of this stuff, they get started on very small groups of people who are just obsessed and usually very curious about something, and they just won't stop. [chuckles] Um, and so they... You're kind of like how do you kind of create a space where that can happen and then kind of be on alert to, like, catch it and try to, like, you know, funnel it, funnel it forward.
- LRLenny Rachitsky
So what I'm hearing here is interestingly not, like, design sprints. Uh, I didn't hear brainstorm meetings in there as a l- place-
- JWJosh Woodward
[laughs]
- LRLenny Rachitsky
... good, good ideas come from.
- 7:43 – 11:52
The “almost possible” framework
- JWJosh Woodward
Yeah.
- LRLenny Rachitsky
Um, is there an example maybe, 'cause, uh, you know, like someone listening to this, I'm, I'm trying to think about what can they take from this to find, to help them find great ideas, say they're a startup founder or at a big company playing with the latest models. Um, what are some of, like, the conditions that you find most help?
- JWJosh Woodward
Yes. Yes. I mean, one thing we try to do a lot, and I think this would apply in any of those situations, is, like, how do you get yourself to the frontier? And that can be both with, like, playing with the models, but also just watching what are the types of experiences that have just become possible, where we have a phrase on the team, we talk about what's almost possible, and we just have a list actually [chuckles] where we're trying to track those things. And when one crosses over, it's almost like a phase shift when something goes from, like, solid to gas or liquid to gas or something, you're like, "Ooh, that just became possible." I saw one of these two days ago, and I can't stop thinking about it. [laughs] So-
- LRLenny Rachitsky
Are you able to tell us, or it's a-
- JWJosh Woodward
Uh, maybe soon. [laughs] But it's like you, you kind of if you're at the frontier playing with the models, watching what's happening, and you kind of have this list, then when you see something, whether it's on X or wherever, then you're like, "Okay, that just now has become possible." Um, and then we try to think about how do we get a team around that and just go. Uh, and so that may be as you're kind of in startup land, if you're thinking or maybe you're starting to pitch ideas to VCs or whatever, that's kind of how I'd be trying to think about. And then, of course, tech alone isn't enough. You've gotta kinda match that to an interesting user problem. And ideally, if you can put those together in a way that's so good people will pay for it, that's kind of the combination of things we start looking for, uh, pretty early.
- LRLenny Rachitsky
So that's an interesting tactic there is make a list of what is almost possible and then watch for, "Okay, wow, this is now possible. Let's explore this now."
- JWJosh Woodward
Yeah. That's right.
- LRLenny Rachitsky
Is there anything on that list you can share of things that are not yet possible but almost possible that you're waiting for or watching for?
- JWJosh Woodward
Well, maybe I'll... I can share a few areas. I mean-
- LRLenny Rachitsky
Yeah
- JWJosh Woodward
... 'cause I think how we think about it in labs is we, um, we have kind of a, kind of a bit of a thought experiment we go through where we're like, "What is the future of a certain thing gonna look like?" So the future of software design and development or the future of creativity, the future of work or knowledge. Um, one area we're watching very close right now is just like, what is the future of entertainment gonna look like? And this whole idea around immersive entertainment is super interesting, uh, just at a technical level for many reasons. But also you think about just kind of the user sort of behaviors and, like, what does entertainment look like last year, this year versus next year or maybe in three years. Um, and so that's one where we've got a whole list underneath that where we're like, "Ooh, okay, well, if a model can get to this kind of latency and this amount of languages and this amount of modality..." You, you know, you can start to kind of think through what would be interesting from the tech side. And then we do a lot of work in labs around where are just behaviors and trends going. And for that, some of it, of course, you can kind of study in the Bay Area. But for a lot of our teams, I'm always thinking about how do we get way outside the Bay Area, [chuckles] um, and thinking about where, where are the other cities, the classrooms, the, the other places to kind of like, like, almost like mine for ideas and these behavioral changes.
- LRLenny Rachitsky
So an interesting takeaway here is this, you're not just waiting for inspiration to strike. You're doing a lot of pre-work to think about, here's what is almost working. Here's where we think the future might be going.
- JWJosh Woodward
Yes.
- LRLenny Rachitsky
There's areas that are gonna be ripe for disruption.
- JWJosh Woodward
That's right. Yeah.
- LRLenny Rachitsky
Cool.
- JWJosh Woodward
In this doc I talked about, we have, um, 82 predictions that all s- begin with, "We believe the future is," or, "We predict." Um, this is dangerous ever to make one prediction, let alone 82. [chuckles] So but I think you have to almost have a point of view about the future, knowing that 9 out of 10 or maybe 9.9 out of 10 you're gonna be wrong. But I think that's one of the things we really try to cultivate in the team is how do we chase the future? That's one of the values. And sort of trying to chase it, you almost have to throw yourself out there and try to live in it a little bit.
- 11:52 – 16:09
Finding product-market fit
- LRLenny Rachitsky
What are signs to you that an idea is worth pursuing when you're in the shower and you have this idea? What's the sign that, okay, that's worth betting on, at least for, to start with? And what's often just like a false, false signal, like, okay, no, that's actually not gonna work?
- JWJosh Woodward
Yeah. I think one thing for me, especially when you've got these lists going and you're thinking about the future, when you see something that surprises you- Or maybe that's very interesting to you in a certain way, and if you can describe it to yourself. Like this thing I saw about 48 hours ago, I was-- I left that sort of demo and I thought, "This is so exciting." [chuckles] Um, and I think that's maybe a, a signal I use a little bit is, like, trying to be at the frontier, and then what makes me interested or excited, and then feeding off that kind of with the team together.
- LRLenny Rachitsky
I feel like that's too, that bar is too low these days 'cause everything is so magical and, like-
- JWJosh Woodward
[chuckles]
- LRLenny Rachitsky
Or it's the opposite. Now everything, okay, great, this thing is doing my taxes for me. Of course, that's the-
- JWJosh Woodward
Yeah
- LRLenny Rachitsky
... that's the way to-
- JWJosh Woodward
Yeah, yeah. Yeah
- LRLenny Rachitsky
It's like interesting and so-
- JWJosh Woodward
Well, I think this is one of the things, obviously, that excitement is maybe a tech thing, and yeah, there's dazzling demos every other day or every other hour right now. But then I think trying to think through where's the user behavior maybe that is, like, universal or maybe there is some shift on that side. And then the way we think about monetization too is, like, can you get to a group of people that are just gonna, like, can't live without it? Like, they literally will pay you because it's so valuable to them. And then kind of how you can kind of put those pieces together. But yeah, sometimes it's gotta come from one of those areas, I would say.
- LRLenny Rachitsky
Is there a great example or story of a product that emerged in this way?
- JWJosh Woodward
Yeah. I mean, the fr- I remember still the first time I heard the first, like, NotebookLM podcast.
- LRLenny Rachitsky
[chuckles]
- JWJosh Woodward
Exactly where I was stand- It was right outside this room. [chuckles] Um, and it was probably at, like, 6:30 p.m. on a Tuesday or something, and there were two people on the team who came over and were like, "You gotta listen to this." And it was the proceedings of the British Parliament debates, um, not known for its riveting material, [chuckles] but these two AI hosts were talking about it in a way that was, was literally interesting. And that, that was one where we were like, "We gotta just do something with this," and that was one. I remember the first time when I saw something come out of Google Flow. We had a project before that called Whisk, where you could whisk together multiple images and then start to animate them, and it was a level of control and creative kind of channeling that had never been possible or that I'd kind of made-- It was, like, that accessible. Um, so maybe those are two examples. We also have other examples where we get excited, we try to build some product that's just not good. [chuckles] So, um, you know, that's the other thing is a little bit of, like, a game of numbers, uh, in this as well.
- LRLenny Rachitsky
Let's talk about product market fit and signs that something's actually working. I feel like you've seen more ideas thrown at the wall and tried and prototyped than maybe anyone else. I don't know if that's true, but it feels true. What are, what are signs to you that this is something we need to double down on, and what's, what's something that might surprise people about what, about what l- product market fit looks like?
- JWJosh Woodward
Yeah. I think one of the maybe trickiest parts of it is it is way more art than science. I wish it was science. [chuckles] Like, we know how to run science experiments, make data-driven decisions, set OKRs, like, all this process that helps. There's like, um... Sometimes in the early days, Lenny, it's literally a couple of people on the team who might just have conviction, and they're just like, "I think the future is gonna look like this, and I don't-- I can't explain it." That's what's hard to s- like, that advice is just not that useful or helpful. [chuckles] But I would say that's some of it. I think maybe a little more useful, uh, we talk a lot about how do we get outside the building and just show people prototypes. And when you're showing people early prototypes, what I'm always doing in those is you're looking at people's eyes, and, like, that is the metric. [chuckles] It's like, uh, it is not a Dow, it is not a Dow over a Mao, it is not a D7 ret- It's none of that. Um, it's literally like, "Hey," like, "Lenny, did you see this? Uh, what do you think about this?" [chuckles] And like, if your eyes kind of light up, if you lean in, these are the kind of signals you're
- 16:09 – 17:57
Falling in love with the problem, not the solution
- JWJosh Woodward
looking for in the early days. Maybe the third thing I would say, and this one's also maybe on the flip side of your question, is like the people who get excited about things, usually we try to kind of think about what's the problem we're falling in love with, not the product. Because what I found is it takes three, four, five pivots before you either got something or you're just like, "Eh, that's it. Didn't work." [chuckles] Um, so I think when people fall in love with an actual product solution first, it's gonna, at least in my experience, lead to a bad time. Uh, so that's the other thing I think we try to think a lot about. And usually, people talk about PMF, you, you sort of know it when you have it. I think that's true. [chuckles] Like, um, in the last, I don't know, year or so, when Nana Banana went viral on Gemini, when the NotebookLM podcasts have gone, when stuff's happened on Flow or Stitch or other kind of projects, uh, that have kind of had these mini moments, um, you're literally just swarming it and holding on for dear life. And it is both, like, so exhausting and so fun. Um, but yeah, you, you almost have to take a lot of shots, I would say. And in the early days, again, it's, it feels a little more art passion driven than, than science, unfortunately.
- LRLenny Rachitsky
Those are actually very concrete, specific things to look for. Uh, the eyes, what it, the eyes light up. Uh, a way I've heard so-someone else describe this is their pupils dilate.
- JWJosh Woodward
Yes. Yeah. [laughs] That's right. And you know too, right? When you're talking to someone, if they're having a good time, if they're into it, or if they're just bored out of their mind and you're, you know, showing them some dumb product.
- LRLenny Rachitsky
Yeah.
- JWJosh Woodward
So it's, it's really like, can you hit a nerve with, like, a pain point in their life where they're just like, "I want that"? And I mean, that's what, that's what makes this job so fun is trying to figure out how, how many of those nerves
- 17:57 – 19:35
When to kill an idea
- JWJosh Woodward
you can hit.
- LRLenny Rachitsky
Mm-hmm. So having that context of it's clear when things are product market fitting and their li- eyes are lighting up, what are signs that it's time to kill an idea?
- JWJosh Woodward
Yeah. Yeah. One of the things on this one, and I talked a lot to the team about this too, is sometimes a team is looking for- Hey, the leader need to makes, makes the decision, and that's kind of where it comes from. What I found is the opposite. The team usually knows before the leader knows, and the signs are like, does the passion start to run out? Does... You've tried everything you can think of, and it just, it's just not working. [chuckles] Like, and people know when, like, a project's not working or a relationship's not working. Like, you know, that's something that people see. And so I think what, as a leader, what I try to do, say in Labs or even some of our features in Gemini, is like how do you create an environment where people can ask those uncomfortable questions and be able to say like, "Hey, I don't think this is working." And yesterday, just as an example, we had a feature we were really excited about in Gemini we were gonna launch, and we got some of the early data back. People went out and looked in the eyes, [chuckles] and it just wasn't there. And so I was so proud of the PM on the team because she was like, "I don't think we should launch this. It's not good." Um, and so I replied to all, I was like, "This is great. Thank you for doing this." [chuckles] Um, and so it's like how do you create a culture where the team can call both, like, good things and bad things out? And I guess in that way, as a leader, in my case, I, I trust the team a lot, um, 'cause they're the ones every day trying to make this thing go. And I think if they're like, "Hey, it's not going," then it's like, "All right. That's okay. Let's pivot. Let's do something
- 19:35 – 22:21
Overseeing Google Labs and the Gemini app
- JWJosh Woodward
different."
- LRLenny Rachitsky
Uh, I have to ask you this question. I was gonna ask it later, but I'm so curious. It's so interesting that you oversee Labs, which is zero to one experiments, try stuff that's totally new, and then Gemi- the Gemini app, which [chuckles] is one of the most popular apps in the world with probably a billion users. Uh-
- JWJosh Woodward
Yeah
- LRLenny Rachitsky
... why, how did that come to be? Why is that the structure under your team?
- JWJosh Woodward
Yeah. Yeah. Well, I guess in some ways they are very different ends of the scale. You're right.
- LRLenny Rachitsky
Yeah.
- JWJosh Woodward
Gemini, over a billion users. It's global. Uh, like Labs, you know, we joke on Labs sometimes our early projects, the zero to one stuff, you know, we'll g- we'll get so excited about 10,000 MAUs, and like most other products, dashboards don't count that low. [chuckles] So that's kind of the joke on the team. But I think maybe there's a few common pieces though, even though the scale is different. I think, one, the type of people that are attracted to these things, even Gemini, despite its size, is very much got a zero to one heartbeat, um, all over it. And so I think part of it is like the type of builder, the type of person you're attracting, these like blurring lines between what, what it takes. Two, we're all like AI kind of nuts and maniacs. We love this stuff. [chuckles] Like we, we, we can't get enough of it. We're building all the time. Um, the third one though I would say is like a little bit of everyone on the team, we talk a little bit about like the order of how we think about our priorities, and we... Like the mantra on the team is like users first, Google second, and like our product third, and so like Labs third or Gemini third. And I think that unites us too, and that's like we don't try to do things like for our own team. We're very much part of team Google. But also, ultimately it's like, is someone loving this on the end, other end of this product? Um, and so that does kind of tie it all together. But they are on, yeah, different ends of the spectrum for sure on terms of size, like conventional numbers.
- LRLenny Rachitsky
Yeah. It's quite confusing as an outsider, but I, I get it. Um, is, is everything you're doing in Labs now AI-based? Is there anything non- uh, AI-driven in Labs now?
- JWJosh Woodward
Yeah. It's, um, it's all AI-driven right now for sure. When we started, you know, four or five years ago, we had a few other areas we were exploring, and we kind of made the call, at least for the foreseeable future, go all in, um, on AI. We, we don't just do software stuff though. I mean, Google Beam is one of the projects we're working on, is like this incredible kind of magic mirror that kind of can create like a 3D version. We should get you one. Um-
- LRLenny Rachitsky
I'll take it
- JWJosh Woodward
... where you can kind of talk to someone almost like they're a hologram-
- LRLenny Rachitsky
I've seen that
- JWJosh Woodward
... uh, on the other side. Yeah. Uh, so we are, we're exploring kind of other adjacent things to AI. Like, you know, you could consider that almost like AI hardware in a way.
- LRLenny Rachitsky
I, uh, I will take it, thank you. I'll send you my address. [chuckles]
- 22:21 – 24:32
Next consumer AI breakthroughs
- LRLenny Rachitsky
So it feels like consumer right now is in a really fun place, where there's always been the sense of like consumer's dead. There's nothing you can do. Facebook, uh, b- uh, got it, Google. You know, like there, there's no way to compete against these juggernauts that have taken the consumer world, but AI feels like it's unlocking a lot of opportunity in consumer. I'm curious what your hypothesis is for where the next, where a major breakthrough might happen in a consumer app.
- JWJosh Woodward
Yeah. I, I feel like consumer is one of the most like exciting, competitive, all the things happening right now, so it feels completely opposite to me, uh, from that kind of view. Um, a couple areas I think that are kind of interesting. I mean, one, I think there's a big question, we talked a little bit earlier, of just like where's entertainment gonna go? Um, are we gonna be looking at like different types of feeds forever, or are there ways that this technology can bring us maybe closer together in the real world or do things with other people? I mean, there's different views on where that could go, like more around bots or more around people. [chuckles] Um, and so I think that's like very interesting space. Um, I think we're watching right before us now, like the entire kind of messaging chat space felt like, hey, that was sort of maybe solved. There's lots of different experiments happening on that right now, both inside Google and outside. Um, so that feels like a whole nother area that maybe is like no longer as fixed as it once felt. Um, and then maybe the third one I would throw out is I still feel like going back again to the problems, like what are some of the big problems people face in the world? And I think like, um, you know, what are things that are super scarce? Time on Earth, how much money people have, and how they can save money. Um, these kind of memories or like experiences that people can have kind of IRL together and that kind of thing. So I do feel like- There's maybe like new consumer products to be built, uh, that can go after a lot of that stuff that, you know, whether it takes the form factor of a, a chatbot or a personal agent or whatever that's gonna look like, I think is kind of yet to be invented in a lot of ways.
- LRLenny Rachitsky
Okay,
- 24:32 – 27:18
Google’s vision for a personal assistant
- LRLenny Rachitsky
let me ask you a spicy question along these lines. I'm so curious to get your take. So it feels like every, every, uh, AI assistant app that's launching these days basically sucks in Gmail and Google Calendar and Docs, all the Google data, all this juicy Google stuff, uh, connects and does all these magical things with it. Within Google, I cannot do any of these things. It's so hard to build anything. Uh, uh, like there's... First of all, you're maybe working on AI assistant, but there's nothing there yet as far as I can see. And then just generally it feels like everyone's just taking all this juicy data and doing magical things with it and Google hasn't. What is-- What's kept you guys from doing something like that? Is it like privacy concerns? Is it org bureaucracy stuff? Is it coming? What, what can you say?
- JWJosh Woodward
Yeah, yeah, yeah. So, um, there's parts of it out there today. Like if you're in Gemini, in Gemini Spark, you can actually connect all that stuff, and it's quite powerful. I think where we're iterating on that though is we've been in a world where even if you look at some of the other competitors, they're different modes almost that you go into. And I think the lesson, even from the last couple of weeks, is forget the modes and toggles. Just like one prompt box, tell it what you want, and it just does stuff for you. So that, that's definitely where, not only where we're headed, where others are or headed. I think that's kind of a broader, almost like UX simplification happening across the industry. Um, on the, the data bits there, um, it's interesting because actually one of the main things, uh, people will ping me about or others is like, "Oh man, Google, I've got all my stuff with you. Just make the thing work." Um, and there's a lot of reluctance actually to be connecting it to a lot of other sort of competitor products. So watch this space. We hear you loud and clear. Um, there's a lot of work if you go online and just look under kind of personal intelligence is sort of the way we think about this stuff is like you want a Gemini that is personal, proactive, powerful, um, that sort of works for you. And so that, that's been the vision, uh, for the last kind of year or so, uh, that we're, we're headed towards. And there's a lot of stuff we're playing with right now that'll be, will be out soon.
- LRLenny Rachitsky
All right. I'm excited. It just feels like, yeah. Like I have so many little schedules and things running within my email, and I'm just like, "Man, why, why isn't Google just doing this?" Uh, it does, does feel the advantage you all have is distribution, so once something happens similar to Muse recently, it's gonna be k- very easy to grow it and convince people to use it similar, uh, to, you know, within Goo- like AI mode. So anyway, okay. I'm excited. Things are happening [chuckles] .
- JWJosh Woodward
Things are definitely happening.
- 27:18 – 31:36
What is overhyped and underhyped in AI right now
- LRLenny Rachitsky
What do you think... So kinda going a different direction, what do you think is, uh, under-hyped in AI-
- JWJosh Woodward
Hmm
- LRLenny Rachitsky
... right now, and what do you think is over-hyped, if anything is over-hyped?
- JWJosh Woodward
Oh, yeah, yeah. Um, you know, under-hyped I, I was thinking a lot about this over the summer. I ended up writing kind of a, a doc internally just around like labs principles of like how and almost like why are we building what we build. And so maybe the under-hyped thing is more of a discussion around principles, values. Sort of I, I believe very strongly whether you're at Google or a startup founder or anywhere in between, you s- you speak through your products, and your products actually represent and almost encode those principles. And so I wish there was a lot more discussion in the industry happening around that, um, and sort of what, what kinds of things do we wanna build? What kind of future do we want? Uh, so anyway, that would be my under-hyped one, um, 'cause I think, uh, yeah, there could be more of that. I think the over-hyped one, um, I think I've been saying this maybe for a year now, but I still think it's over-hyped, model benchmarks [chuckles] . Um, and I still, uh, you know, a lot of friends at a lot of labs and everyone's still looking at the same set of benchmarks for the most part. Um, but I think, um, you know, where I'm grew up and where I'm from and I guess how I think about product development is like most people in the world are never ever, ever gonna care about an ELO rating. [chuckles] They may not even know how to pronounce ELO. It's like, do you know what it's like? It just doesn't matter. And so that's where I kinda get back to kind of like a lot of, I feel like the talk in AI right now is about speeds and feeds and benchmarks, and these are proxies obviously for kinda where things are and capabilities and... But I still feel like sometimes as an industry it can kinda over, over-rotate to that and kinda lose sight of like, why is this useful to someone? And what's like the product or the feature that's gonna deliver like real value to like help people? So anyway, those would be my over-unders.
- LRLenny Rachitsky
Yeah. And it's also along those lines, it's always-- it's also hard to know what, what, uh, what is better. Like how do you know what, what's going on? Like you have this new model, it's the best model ever. It's like in practice it's not that much different than the previous model that also everyone thought was the best model ever. We have AGI every, every time there's a model launch. We have AGI now. And so like the benchmarks like are trying to show you here's where it's better, but it, but if you didn't, like you're just sitting there, "Okay, this is... Okay, this is better. I like what it's doing here."
- JWJosh Woodward
Yeah. I think this is also though where, um, I feel like a lot of folks that like follow you and listen to you is like, "Please, please, please think of amazing products." [chuckles] Like, 'cause ultimately all these model capabilities and benchmarks and all the intelligence gets translated into just like, can you build something people want? And so to me it's like what a time to be alive as a product person, um, because you have kind of this like huge menu of things that were almost possible that are now possible more and more with each passing week.
- LRLenny Rachitsky
The first, uh, uh, point you made there was, uh, something that came up recently with a, uh, in a conversation with Tara from OpenAI about how- Now that we could just build everything and AI has so many opinions about where to go, what you said is exactly right, which is what do we want the world to look like? What do we want the-- What is the vision of the future we want? Not, "Okay, we can do all these things. That's great. Let's-- Maybe we don't need to do all these things."
- JWJosh Woodward
Right.
- LRLenny Rachitsky
So I think that's a really important point there.
- JWJosh Woodward
Yeah, definitely. Definitely.
- LRLenny Rachitsky
This season's supporting sponsor is DX. Now that everybody at your company is finally using AI, the question that engineering leaders face is no longer, are we using AI, but is it paying off? With DX, you can measure and benchmark the impact of AI adoption across your full product life cycle. DX shows you where AI is helping developers and where it's creating new bottlenecks. You can also use it to evaluate AI vendors, monitor costs and licenses, and see exactly what's limiting your agents. That's why hundreds of enterprises, including Snowflake, Sony, and BNY, use the DX platform to measure AI's impact on developer productivity. Visit getdx.com/lenny to get a demo of DX. That's getdx.com/lenny.
- 31:36 – 35:45
Skills rising in value: unlearning rate, explosive endurance, trust
- LRLenny Rachitsky
What skills are you finding are trending up in value in the people that you're working with, and what do you feel are trending down? When you look at people who are doing really well now, what are the kind of the attributes and skills of those people versus things that are maybe less important now?
- JWJosh Woodward
Yeah. I feel like there's a whole lot out there on taste and judgment and vibe coding and all of that. I guess the things I'm looking for, I'm always trying to find, like, what are the mispriced signals. And so, like, one I think is, um, how-- We'll hear sometimes people talk about, like, what's someone's, like, learning rate. Like, do they have a growth mindset? What's their learning rate? I'm actually looking a lot right now for people, what's their unlearning rate. Like, how fast can they learn something and then walk away from it , um, based on maybe what they're seeing when they test their product or something. So unlearning rate is one. Um, another one I'm interested in, I read a book a year or so ago, um, about Roger Federer, the amazing tennis player, and there was this phrase in there about Federer had explosive endurance, and it's just this beautiful turn of phrase and, uh, with the alliteration and everything. But it's like there, there's something around, like, how are people taking care of themselves and the people around them, where they can go really hard, and that's the, like, explosive part, but they can do it over a while, and they find ways to kind of pace themselves. In Labs, we have kind of, you know, we have, like, seasons of Labs where we talk about this. So I think that explosive endurance, this unlearning rate, um, and then maybe another one I would say is, like, as much as, you know, coding and other things are becoming maybe trending towards, like, you being able to direct lots of agents and not having to work with as many people, I still feel like collaboration and, like, how you work with people matters even more now. And, um, one of the things we look a lot for is, like, can someone kind of blend and bridge these worlds where they're, like, incredible collaborator with an agent or a swarm of agents, but also with people. And I guess what we believe on the Labs team and on the Gemini team is that, like, there's still just so much joy in working with people. And so, like, but it's like, how do you find the right chemistry? And so maybe one thing I'd say there is, like, people that can build trust, that can scale trust, that, that underpins any kind of great collaboration. And so that's another maybe signal I'm always looking for is, like, how fast can this person kind of build trust with people, uh, and sort of create that kind of an environment, if that makes sense.
- LRLenny Rachitsky
Yeah. These are so interesting. On that last one, is that, is that kind of a mer- a growing, emerging, even more important skill if you're finding with the rise of AI? And I'm curious why.
- JWJosh Woodward
I think so for a couple of reasons. I mean, I would say one maybe is, like, uniquely Google. It's a larger organization, so you've got to be able to kind of do that. But the ones that don't feel uniquely Google, um, one, it feels like as the execution costs of making products goes down, we'll be able to make more products, which you may make the same products with the same people, but I think there's a lot more, you probably see this too, is just like, uh, people will team up with different people to make stuff. And so it's very interesting when we're thinking about, like, almost like fielding a new team for a Labs project. We used to say, like, it's about five to seven people. Now it's about two to three people, uh, maybe four. Uh, [chuckles] but it's kind of like those people just kind of almost, you can almost imagine, like, super talented musicians who team up with different people, and then they play different songs together. The songs are the products. But it's like that is like, those are the MVPs in Labs, where you can be like, "Hey, drop this sort of PM," but that can also code and design 'cause all the roles are blurring with kind of other people and kind of see how they jam on stuff together. So I think that's where my prediction is that skill will im- almost increase in importance, uh, because there will be more products and because there'll be more of this kind of like free agents kind of
- 35:45 – 38:59
Why roles are not blurring into one universal builder role
- JWJosh Woodward
jamming on stuff together.
- LRLenny Rachitsky
Along those lines, I imagine you have been pulling designers, engineers, and PMs into Labs, and they kind of all kind of work together, and sometimes different functions take leads. Is there, has there been a shift in who you find is most, uh, impactful and successful in leading product ideas, Labs, teams, in terms of the ratio of PM versus design versus eng? For example, like, are PMs becoming more valuable or eng becoming more valuable, something like that?
- JWJosh Woodward
Yeah. It's interesting. We've been studying this a lot and te- actually testing a lot of this too. Um, I would say in general, PM happens to be the function, maybe by nature 'cause it's a bit more horizontal, that feels like it's maybe been able to adapt to some of the other functions faster. Uh, and we see this when we'll run little builder pilots across the company, um, that comes back. It's like, oh yeah, that, that's like maybe... I don't wanna say it's easier, but maybe it's PMs are more accustomed to like, all right, I'm in this meeting, I gotta simulate something as a lawyer or as a BD person or as a sales... Do you know what I mean? So, like, I think so- in some way maybe there's some inherentness in, like, who selects into that. So that definitely is true. But I would say, um, our best people can kinda come from any function. And the... I would also even widen it, Lenny. We're seeing, like, strategy and ops people and BD people and marketing people, you know, kind of be like builders in Labs, and they are really good. [chuckles] And, um, I think what, maybe this is another overhyped underhyped thing. I think right now, um, people are maybe overhyping, like everybody's a builder and it's just this new job function and everything's kinda the same. I actually feel like what, at least what we're seeing, is that people still have their specialty. It's like their major or minor in college or something. And I feel like there's a risk if everybody becomes a builder that you lose a lot of respect and appreciation and obviously the expertise that comes from those specialties. And so I think when we set up teams, even though we may be like, this is more of like a builder crew, we're still thinking about, like, where are the specialties, and that ends up being super important as well.
- LRLenny Rachitsky
I completely agree. You know, like, yeah, I like the, I like this metaphor of the major and minor. That's a really fun way to think about it. Like, you can be better at building, but you're still, your, like, your PM skills are still, like, the primary thing you're amazing at.
- JWJosh Woodward
Definitely. And I think that's the advice we give, especially to a lot of new PMs on the teams, like APMs or people earlier in their career, is it's great you're vibe coding and you're making all these prototypes, but do that in service of becoming an exceptional, extraordinary PM, and like, don't lose that major. Like, that's what you need to hone, uh, especially when you're early on.
- LRLenny Rachitsky
Hmm. I love the way you described it, where PMs are really good at simulating other [chuckles] functions.
- JWJosh Woodward
Oh, yeah.
- LRLenny Rachitsky
Such a, like, an AI way of thinking about-
- JWJosh Woodward
Yeah, yeah. Yeah
- LRLenny Rachitsky
... collaborating. And this idea of explosive endurance, uh, someone tweeted this recently. They're like, "What's, what's it called when it's both a marathon and a sprint?"
- JWJosh Woodward
It's that. [laughs]
- LRLenny Rachitsky
Yeah.
- JWJosh Woodward
It was like, talk to Roger Federer. Yeah, yeah.
- LRLenny Rachitsky
And I feel like everyone's in that right now, and that's just like a constant theme and trend on this podcast and just in tech right now is just everyone's in this marathon-
- JWJosh Woodward
Yeah
- LRLenny Rachitsky
... plus sprint mode.
- 38:59 – 41:31
Explosive endurance rhythms
- JWJosh Woodward
Yes. Yeah.
- LRLenny Rachitsky
Oh, man. I guess, is there anything that you f- uh, do to help people deal with that? 'Cause it feels like it's nonstop.
- JWJosh Woodward
Yeah. I mean, one of the things we try to do, and I mentioned it a little bit earlier, but I can unpack it some, is like, we think of kinda like seasons in Labs, and like, can we think about, you know, at any given point there's 20 or 30 experiments, you know, running simultaneously, but for each individual little team, trying to kinda create a little bit of, like, milestones or, like, a rhythm to the work. And there are some times, like, it is just flat out full on, and we try to... Maybe the best lesson I've learned as a leader is almost to sort of name that, declare that. Uh, you know, people opt in or opt out of that. Um, but also be very clear when a team is not in that mode. And I think it's like, how do you try to architect almost like a, a rhythm to the year, where it's like, "Hey, we've got a big model coming. These five products are super important to showcase this model. We think this model will propel them." Like, you five is like, it is explosive time. [laughs] Do you know what I mean? Um, and so it's like trying to create a common language around that, which is sometimes, in, in a lot of ways, like, PMs sometimes can be very effective if they can come up with, like, what is the sort of shorthand or the common language. And so we, we actually put a lot of thought into that too, of like, all right, you all are on right now. Whereas after they go through that, we may be like, say, after like a Google IO, a lot of Labs teams will sprint. After IO, June is like, "Hey, just go hack. Go rediscover what's new. Go, just go build. Just like have fun." And then it's so interesting, Lenny, because the instinct or the, like, temptation is like, "Oh man, it's June, it's like unproductive. We're not shipping." [chuckles] And it's like, no, actually, those are where all the new seeds are coming from for like the next season. Do you know what I mean? And so it's like trying to think through the rhythm of that is, is one way we try to do it. I don't think we always get it right though, by the way. I think, and I think one of the things we're talking a lot on the team is, I guess in the past people would talk about, like, work-life balance, and there were other ways this conversation got framed. I think what we're... Why I like things like explosive endurance or concepts like that is like, we wanna be doing this as a team for many, many years. And so it's like you can't just, like, empty the tank in nine months and just, like, kill yourself, right? So it's like you have to, you have to have a view towards the long term, but also recognize the moment you're in is, is fast.
- LRLenny Rachitsky
I love the tactic of just naming it, having a lot of power and just making it clear, this is the mode
- 41:31 – 43:37
How planning has changed: rolling windows and 100-day milestones
- LRLenny Rachitsky
we're in now and won't be forever.
- JWJosh Woodward
Right. Right.
- LRLenny Rachitsky
And something I've found is the opposite also is too, is dangerous when you have too little to do and too little stress and too little-
- JWJosh Woodward
Yep
- LRLenny Rachitsky
... uh, pedal on the metal.
- JWJosh Woodward
Yeah.
- LRLenny Rachitsky
People get bored and start looking for other jobs. They're just like, "Well, this sucks."
- JWJosh Woodward
[chuckles] Yeah. Yeah. Yeah. I think it's, um, there's always something there, though, you're right, of like, we, we talk on the team a little bit of like, never waste, uh, an event or, like, a, a date. Or you, you can think about even as a startup, like where's that moment you wanna intersect with something in the world? And, um, you know, whether that for us is a Google IO or a model release or whatever, I think that's always healthy to be thinking about. I got a question the other day on Gemini, they were like, "What, what's our two-year roadmap?" And I was like, "Uh, we have a six-month roadmap on this team." [chuckles] Like, we have a multi-year vision, but I think the, the, the world has changed so much too. Some of it is like, the thing I saw two days ago is now a project. That happened in 48 hours. You, you can't plan for that, in a way. And so that's the other element you almost have to recognize in the moment.
- LRLenny Rachitsky
Yeah. So along those lines, how has planning changed in the past couple years? Like, you guys are different from the rest of Google 'cause everything is new and, but just what have you seen in terms of timelines and timeframes shift in planning with the rise of AI?
- JWJosh Woodward
Yeah. We usually are thinking, you know, somewhere on the order of about six months. And usually I say that because that's that almost possible window where, you know, you assume every lab is cranking out some new pre- pre-training model a couple times a year. There's like individual points in between. So you kind of have an overall cadence of like where the models are. And then I think we're almost imagining in about 100 days usually, we always think about where can you move your product like meaningfully forward. Um, our best labs team all, they all do that. They'll go from like idea to some meaningful milestone in like 50 to 100 days. And part of that is also like how do you design a culture and an environment where you unblock a lot of stuff so you can just let people cook. And so [chuckles] that's the, that's the other part of it is like kinda creating that environment. But that... We think about planning as kind of almost like rolling six months maybe, is to answer
- 43:37 – 47:37
Labs lifecycle stages
- JWJosh Woodward
your question.
- LRLenny Rachitsky
So I had this, uh, Lenny and Friends Summit. It was, uh, last week of the date we're recording this, and Dan Shipper gave this really interesting talk about how to build where the tech is just constantly changing underneath you, and his advice is to have a frontier team that's dedicated to testing out the new stuff, and basically it's their job, trial the new stuff, report on what we need to pay attention to so that the rest of the company can not have to be distracted and focus on, on, you know, the task at hand. How do you feel about that as a model for companies?
- JWJosh Woodward
I think every company definitely needs a set of people, a team, however you wanna manifest it, that is their job is to be at the frontier. And they're almost like if they haven't heard about the latest hot thing viral on X in the last 24 hours, it's like, "What are you doing at your job?" You know what I mean? [chuckles] It's like... So I think there's definitely an element of like you want people plugged in to like the hive mind of kind of how people are building and thinking and all the model releases. Um, they're the people who have like eight $200 a month subscriptions on everything. Do you know what I mean? [chuckles] It's like, you know, you, you have to kinda architect the organization where that can exist. I think the second thing, though, that's just as important is the environment in which those people can build, and so that's like the other maybe like part of that. And then I think the third part, which is honestly where if you look at the history, and I've, I've read a bunch of books on this because most... Like if you just look at the data, a large company who starts a lab, the lab is usually ineffective and fizzles out after about three to four years. Um, or, and they have duration, but the company can never commercialize the things coming out of the lab. And so you get things like someone comes by and sees the future, and then they do it as a separate company or whatever, [chuckles] right? And there's like famous examples throughout history of that. And so I think there is this interesting balance of like, can you have a team of people who live at the frontier, like Dan says, who are building frontier things, but can somehow bridge or connect across the bigger company in a way that it's not, "Oh, that's just some weird R&D group always coming up with like gimmicks and toys." Do you know what I mean? [chuckles] And so I think it takes a certain person or a certain set of people who can actually be like, "Hey, that thing looks like a toy right now. That's gonna be essential to our future in five years." And that's actually where at least studying history, where sometimes these frontier ideas fall short. You can get the first two things right and then fail on the third one, and then the whole thing really doesn't matter. Do you know what I mean?
- LRLenny Rachitsky
Yeah. It's interesting. It was just like even Anthropic has a labs team. Like the most cutting edge company, they're, you know, just like at the frontier already. They're like, "Okay, but we also need a labs team to actually be watch the frontier frontier."
- JWJosh Woodward
Yeah, that's right. Well, one thing we joke about too inside, as Labs has grown now and we've had a few projects thankfully have kinda hit and are, you know, lots of users now and growing, we've actually internally to this point of like common language, what we started to find was a bigger project like Notebook in terms of users or Flow or AI Studio or these things that have like kind of grown out of Labs, um, they were... In some ways, there's a risk they crowd out the zero to one stuff.
- LRLenny Rachitsky
Mm-hmm.
- JWJosh Woodward
And so the terms we've started using is like there's zero to one labs, there's one to 10 labs, and there's like 10 to 100, and these may not be like mean anything to your audience, but to us, we actually have kind of encoded like these are different stages of like the labs lifecycle, and we want all of these products to have this like innovative energy, uh, that's common. But inside each of those stages, there's very different challenges and very different things you're optimizing for. And, uh, in zero to one, you're looking at eyeballs, like we talked about. [chuckles] And in maybe 10 to 100, you're looking at like waterfalls and CPAs and thinking about like how are we actually converting people to like these like magic moments in the product, and it's a scaling game in a lot of way.
- 47:37 – 54:00
Tips for setting up an internal lab
- LRLenny Rachitsky
Say someone listening is convinced they should set up a frontier team, a labs team, and it feels like labs teams have evolved a little bit, and it used to be like build the next big business unit is like the idea. Here it's like, okay, what's like a new technology that is unlocking something in our core business? Like I, I wonder if that's true, but that's what it feels like to me. But I guess just with that in mind, what are maybe three tips for someone that's wants to set up a labs team internally?
- JWJosh Woodward
Yeah. I think, one, you've gotta try to create a space where weird things can grow, and you can't just nestle this like under an existing business unit. It has to have its own kind of independence, uh, is one. And that, in some companies, that means it needs to report to the CEO, or it needs to report in dis- enough of a distance in a way. Um, and we can go into that if you want, but that's super important. I think the second thing is, is a set of people, and in, in the case of us, this was this users first, Google second, labs third thinking, where the job of the lab is to make users successful and make Google successful. It's not to make itself successful. [chuckles] Um, and so there's a bit of a maybe a humility or a collaboration or kinda this mindset of like what does success look like? And I think for us- How we've broken that down and how I would encourage companies to think about it is like, is your goal of this labs to graduate things to existing products, or is your goal to go invent new product lines and categories? And in our case, we started and it was a graduation lab, and it's expanded over time as we've started to realize AI really transforms and blurs a lot of categories. But, but being very clear about, like, what game you're playing and what does winning or losing look like would be the second thing. So isolated in some way, but also part of the same team. Um, and I think the third thing, and we talk about this a little bit on Labs, is, and I can imagine for maybe CEOs listening or other kind of C-suite people, use your lab not just for product development or technology exploration, but even for challenging how the company works, and almost like the way things happen. Um, and that's actually the phrase we use on the team is, Labs sometimes creates good trouble at Google [laughs] . So it's like, there's like bad trouble you don't wanna create, but good trouble... Give you an example. We were one of the first teams that were like, "We're seeing the job roles blur. We have to have a builder job ladder, and we need to think about it differently, and we should use labs as the place to pilot it before we roll it out across Google." And so that's another way you can think of, like, the multidimensionality of a lab in a way.
- LRLenny Rachitsky
You just, like, think about the processes and ways of working, not just products necessarily. That's really interesting.
- JWJosh Woodward
Yeah. Yeah.
- LRLenny Rachitsky
What about the type of people that you would put on this labs team? You mentioned this unlearning rate is a really interesting way to think about...
- JWJosh Woodward
Yep
- LRLenny Rachitsky
What else, what do you look for and what's, like, a person you wanna kind of avoid on the labs team?
- JWJosh Woodward
Yeah [chuckles] . Yeah, great one. Um, man, we are, we are obsessed about finding people who just, like, can't stop themselves from building. I mentioned that earlier. We have a whole doc on the team, Labs in a Nutshell. Uh, we have one on Gemini too, Gemini in a Nutshell. The first week someone joins the team, I email it to them, and most of them have seen it before as part of some of our hiring screening too. They build all the time. They're intellectually curious. They're reading, they're on X, they're listening to podcasts. They are obsessed about solving people's problems, not about their own ego or glory. They are the people, when you're around them, they add energy. You leave a conversation, you're like, "I wanna be with that person." [chuckles] It's like, uh, like, "I'll run through a wall with that person." Do you know what I mean? Um, we've got like 17 or 18 of them. Maybe I can send some of them to you after if you want-
- LRLenny Rachitsky
Mm-hmm
- JWJosh Woodward
... if you wanna include in the show notes.
- LRLenny Rachitsky
I'd love that.
- JWJosh Woodward
Uh, yeah, but it's, it's, um, it's such an important part, and that third thing I talked about as like a tip for setting up a lab, it's not just about job ladders and stuff. It's literally about who are the people of the future that you are trying to bring in that are gonna think different and challenge things different. And it is, it's a different type. And what we've also found as these products have grown, the zero to one people are different a little bit than the one to ten and the ten to a hundred too [chuckles] . So it's like, how do you kinda create some commonality? But I, I do think, like, you know, when you're talking to someone, you're looking at, like... In, in an interview, if I'm talking to someone, they're like, "Hey, let me show you this thing I just built," instant credibility. Um, or if they're like, I'll ask them questions about, you know, unknown, unstructured, dark caves, you know, these events and like, where they're like, don't know what, like, which way is forward, how do they figure it out. People that are energized by that, huge credibility boost. Um, so yeah, there's definitely a certain type that you're looking for.
- LRLenny Rachitsky
In terms of the org structure, what's the biggest mistake people make?
- JWJosh Woodward
Yeah. I think, you know, it's actually, I'll give you a live one we're talking about right now, is like, we're trying to figure out, um, how much, uh, you kind of isolate different sub-teams in going after things versus try to create groupings of, like, thematic things. But for example, we've talked about, like, interactive entertainment as like an area or like a pond we're interested in fishing in, and it's like, how does that... Do you do that as one set of people doing that? Is like five people just take like five shots at it? Um, so that, like a mistake sometimes I think is people maybe rush to a group, and maybe the bias is towards, like, consolidate, make it clean. And I think what I've learned maybe the hard way over the years is like, actually sometimes you kind of have to live in the messiness a little bit and almost like see what emerges, but still be willing to kinda make those kind of changes. Those are really, like, org design team kind of things. Um, the other change, or the other thing I'd say sometimes is a common mistake in a, you know, you hire too many people too fast. This happens at big companies, it happens at startups too, and it's like, it can be so addicting to, like, sometimes look at, like, "Oh, our team doubled or tripled in the last quarter or six months or whatever," and these are just vanity metrics that are really bad most of the time [chuckles] . So I think that's the other thing is, like, a common mistake. Um, I remember I was on a project years ago, and we got to, like, 30 engineers, and I was so happy, and we had zero product market fit, but a very inspiring vision. And you probably know where, you know the outcome of how that ended,
- 54:00 – 56:26
The future of products in an AI world
- JWJosh Woodward
basically.
- LRLenny Rachitsky
Uh, I'm gonna, uh, in our last few minutes, I'm gonna ask you a question Logan, Logan Kilpatrick suggested I ask you.
- JWJosh Woodward
Yeah, yeah.
- LRLenny Rachitsky
He's, I think he's head of AI Studio, right? Um-
- JWJosh Woodward
Uh-huh. He is
- LRLenny Rachitsky
... I forget his current title.
- JWJosh Woodward
Yeah, yeah, yeah.
- LRLenny Rachitsky
Okay, cool.
- JWJosh Woodward
He's great.
- LRLenny Rachitsky
He's great. Former podcast guest.
- JWJosh Woodward
Yeah.
- LRLenny Rachitsky
Uh, I don't know exactly where this question's coming from, but I'm so curious.
- JWJosh Woodward
[chuckles]
- LRLenny Rachitsky
Uh, his question is, in five years, do you think Google is gonna have 10,000 products or five?
- JWJosh Woodward
Oh, yes. Okay, this is a long-running debate Logan and I have on the team.
- LRLenny Rachitsky
Mm. Okay.
- JWJosh Woodward
Um, but it's funny, at least to me, I keep switching my answer, so maybe I'm a ba- [chuckles] Right now, I'm more in the camp of, like, I don't know if we're even gonna think of products the same way. So I think one framing of it is 10,000 products from Google, that's like 10,000 surfaces that have their own brands, and it's all complex and everything. Um, I'm not sure... That'll be possible, to your earlier point, what's possible or what should we do. Um, because you can have a product factory that's just gonna churn out these products, so that's like one, one thing you could think about. Um, I'm more and more thinking about, like- Are there almost like experiences or things that are gonna be more bespoke that the models might make? And that might mean there's labs teams behind it making the agent that does this thing that you experience maybe in a common surface, I'm not sure. Um, but I also am not... We're, we have a couple of experiments in labs going on this right now of like, can we prove both sides of this debate? And maybe that's why he threw it in, [laughs] so like, we... And then sometimes that's what we'll do is we'll kinda take both sides of it and say like, "Okay, if this thing really consolidates down and there's a super app or a set of super apps, what's that world gonna look like? And maybe if this thing super fragments, what's that world gonna look like?" And so right now I'm probably more on the camp of like, I think super apps have worked in some use cases in some parts of the world, obviously extremely well. But I think for a lot of people using them, they can be very complex, and it's very hard to actually drive kind of the behavior that adds value because there's so much complexity. But this is also assuming humans are gonna be the ones tapping most of these experiences as well. And so anyway, this is a fun one to debate, and, uh, yeah, one of Logan and I's favorite kind of... We'll, we'll chat on this one a lot.
- LRLenny Rachitsky
I'm s- I love that it's just unclear where we're going.
- JWJosh Woodward
[laughs]
- LRLenny Rachitsky
Like, it's just, it just shows where we're just... We're all just trying to figure this out.
- JWJosh Woodward
That's right.
- LRLenny Rachitsky
That's such a good, uh, example of that.
- 56:26 – 1:02:09
Google Labs culture, rituals, and closing thoughts
- LRLenny Rachitsky
Okay, well, before we get to our very exciting lightning round, Josh-
- JWJosh Woodward
Yes, yes
- LRLenny Rachitsky
... is there anything else you wanted to share, anything else you wanna leave listeners with, anything you wanna double down on?
- JWJosh Woodward
Yeah, I mean, I guess one thing I'd think about is like, um... And I, I'm always trying to think of this too, and if people have ideas, please just, like, let me know on X or whatever. It's like, I still think there's a lot of space right now on how to get feedback about the products and experiences you're building, whether it's in Google Labs or as a startup founder or whatever. And so that feels like another area of like, how do you listen and sort of aggregate, collect, get insight, inspiration from feedback loops, um, that I feel like there's a lot of interesting stuff happening with AI applied to that right now. Um, and I'm sure all of you probably do too, Lenny, on your stuff and my stuff of, you know, agents running overnight summarizing everything that's happening and... But I feel like there's an interesting, like, what makes a PM great? A great PM has insight about a certain type of people and the types of things that are gonna delight them or solve their problem, and I feel like that's an interesting, like, how do you crack that feedback loop with AI and these new types of products we're building? So anyway, that's something also in the back of my mind right now.
- LRLenny Rachitsky
Yeah, like, so the idea, the question there is just how do you get AI to be as good as an amazing top percentile PM at identifying opportunities and insights?
- JWJosh Woodward
Yeah, I think that's one branch of it.
- LRLenny Rachitsky
Yeah.
- JWJosh Woodward
And I think the other one is like, is there a world where, I don't know, there's probably some people in your life just like they are in my life, when you're around them, insights te- seem to flow pretty naturally, and you kinda get to a lot of interesting perspectives. And like, is there a collaboration model with people and AI that enables more of that, I think is kind of an interesting prompt maybe.
- LRLenny Rachitsky
Sounds like we're getting into B2B SaaS software over here at Google Labs. I love it.
- JWJosh Woodward
[laughs]
- LRLenny Rachitsky
I'd buy that. Okay, uh, I know you have to run soon, so I'm gonna skip to just one lightning round question. I heard you give these hilarious awards to teammates. Uh, my favorite is the TPU Harvester, uh, but there are others. Uh, share, share these awards you give and what they mean, what they're for.
- JWJosh Woodward
Oh, yeah, yeah. Um, so the TPU Harvester, um, we just need more and more TPUs as our products are growing, and I w- a few of us wanted to figure out a way to reward people who do the grungy work of efficiency and reclaiming TPUs, harvesting TPUs, so we can build the next features and fuel our growth. So we give out a, a rake to these people, uh, and a cash award.
- LRLenny Rachitsky
Like an actual rake?
- JWJosh Woodward
Like a little miniature rake-
- LRLenny Rachitsky
Okay
- JWJosh Woodward
... we made on Etsy. [laughs] And, uh, that one is really fun, and it's, we've kinda turned into this big celebration. Um-
- LRLenny Rachitsky
So this is people that save TPUs, that optimize, make them more... Okay.
- JWJosh Woodward
People that optimize and save-
- LRLenny Rachitsky
Not, not use the most tokens, okay, I see.
- JWJosh Woodward
That's right. That's right. Yeah, yeah. Then we talk to them separately. [laughs] Uh, so, but, um, you... I think that's one, is like, uh, be like a rake. Another one, people that go in, fix paper cuts. These little things that add up in a product that annoy people, we made like a golden Band-Aid, and we give people to that as like, they put it on their desk as a golden Band-Aid for fixing paper cuts. Um, we have a thing in labs we're really interested of, like, people who can push the model to these, like, frontier ways that, like, in surprising kind of ways. Um, we have this thing called the LLM Whisperer. Like, they're able to kind of whisper to the model. Uh, they get a giant set of ears, um, like, 'cause they can hear things from the model that others can't, um, and like a really nice mechanical keyboard. Um, uh, there's more of these things too, but we're, we're trying to find, like, ways to kind of like, I don't know, encode the value in these, like, dorky symbols, but that, that means something. Like, becoming more efficient with our TPUs enables us to grow and reach more people. Paper cuts, these are the... what make the product delightful and, like, excellent. Uh, and then obviously, like, the whisper the, with the ears is like, these lead to the kind of breakthroughs and new products. So yeah, we're always coming up with weird stuff like this.
- LRLenny Rachitsky
I love this. These kind of traditions are the best. I heard there's also, like, a big thank you one where you get, like, talk to leadership or something like that.
- JWJosh Woodward
Yeah, this one's is a little bit of kind of like a secret society in a way, where we'll basically-
- LRLenny Rachitsky
Mm-hmm
- JWJosh Woodward
... like, put a, put an invite on someone's calendar, and we'll just... It, you know, it looks kinda scary 'cause there's like four or five leaders on the team. There's no agenda. Uh, and then they show up, and we take turns. We go around the circle, and we just tell them why we appreciate them so much for being on the team.
- LRLenny Rachitsky
Oh, wow.
- JWJosh Woodward
Um, and it's pretty fun, and it totally surprises people, and I always start the meeting with like, "This is not a bad meeting. This is a good meeting." [laughs]
- LRLenny Rachitsky
[laughs]
- JWJosh Woodward
Um, you know, y- you usually, you know, your mind may assume the worst, but we're actually doing the opposite. These are some of the most, most valuable people.
- LRLenny Rachitsky
Wow, that is awesome. I love all of these. Uh, Josh, how can listeners be useful to you?
- JWJosh Woodward
Oh, send us feedback. So many of you do already, [laughs] I would say. Um, we get a lot of, um, a lot of joy, and we're very grateful for all the people who use the stuff we're trying to build. And, um, if, if we can be helpful on the lab side or the Gemini side too, please let's make it two-way. Uh, and thanks again, Lenny, for having me. It's been great, great to spend some time with you.
Episode duration: 1:02:11
Install uListen for AI-powered chat & search across the full episode — Get Full Transcript
Transcript of episode 3I6QYkccd3o
