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At a glance
WHAT IT’S REALLY ABOUT
Jesse Cole’s Fans First playbook for making baseball unforgettable
- Jesse Cole explains how a childhood moment with a Red Sox player shaped his obsession with creating unforgettable fan experiences rather than pursuing money, growth, or traditional sports success.
- He describes building an experimentation culture—“whatever’s normal, do the exact opposite”—using an idea box and low fear of failure to test unusual promotions and entertainment concepts.
- He outlines how the Savannah Bananas produce a new weekly show using an SNL-like process of idea sessions, table reads, and rehearsals, then refine by watching how fans actually behave.
- He recounts the financial risk and persistence behind the business, including avoiding outside capital, learning to sell tickets first, and surviving early failure by focusing on the “next at-bat.”
- He details a Fans First approach to scaling—keeping livestreams free, maintaining low fixed ticket prices with no fees, investing heavily in production, and fighting brand dilution across a growing multi-team league through constant innovation.
IDEAS WORTH REMEMBERING
5 ideasPrioritize creating contagious “amazing moments,” not chasing revenue metrics.
He describes fans arriving early, wearing gear, and getting excited to high-five not just players but staff, and says the focus can’t be money, sales, revenue, growth, or even “the plan.” For him, the engine is building “amazing moments” every day and letting that energy spread through the organization and audience.
Use an “idea box” and a bias toward the opposite of “normal” to unlock experimentation.
He credits a “whatever’s normal, do the exact opposite” mindset—sparked by the Veeck conference and the idea that ideas are the most valuable asset—and then shows how that led to nonstop experimentation (e.g., unusual theme nights and promotions). He frames early experimentation as easier when you have “nothing to lose,” because you stop over-weighting failure.
Systematize creativity so you can reliably produce a new show every week.
Cole says the Bananas developed a repeatable creative cadence: all-day idea sessions early in the week, a table read, and rehearsals—modeled after Saturday Night Live—to deliver a “brand-new show every week.” He contrasts that with over-formalizing, citing Disney’s view that you “just try things” and learn what works.
Watch fan behavior in real time and pivot based on actions, not surveys or assumptions.
He explains they pivoted because they watched fans leaving early and inferred the experience was too long and slow, even though fans didn’t explicitly tell them they wanted a faster show. His point is to observe behavior (arrival times, departure times, reactions) and iterate based on what fans do, not what internal plans dictate.
Decide who you’re for, accept critics, and iterate in public based on fan response.
Cole rejects trying to please baseball traditionalists, saying the Bananas aren’t for them, and frames criticism as expected when you pursue a different kind of entertainment. He emphasizes putting more out into the world, expecting daily failure, and measuring by whether your fans like it—not “the algorithm.”
WORDS WORTH SAVING
5 quotesAnd if you can find that and continue to build that and talk about what matters most, and it's not about the money, it's not about the sales, not about the revenue, it's not even about the growth. It's about the amazing moments that you get to create every day and feel that, it's the most contagious thing in the world.
— Jesse Cole
Whatever's normal, do the exact opposite. You gotta think different.
— Jesse Cole
Our plan was to be a baseball team. Why were they leaving early? Because the game was too long. It's too slow. It's too boring for people.
— Jesse Cole
We couldn't. We were a million dollars plus in debt. We just got married. We have to go on. There's no other option.
— Jesse Cole
I'm scared every day that what we've worked so hard at when we first started and sleeping on the airbed, that we can lose fans.
— Jesse Cole
SPEAKERS
Jesse Cole
guestFounder of the Savannah Bananas/Fans First Entertainment, known for creating the fan-first “Banana Ball” experience.
Jeff Berman
hostHost of Masters of Scale.
High quality AI-generated summary created from speaker-labeled transcript.
