Skip to content

By playing, you agree to uListen's Terms and Privacy Policy and YouTube's Terms of Service.

My First MillionMy First Million

She Built A $40M/Year DTC Brand Off Of Instagram (#452)

Episode 452: Shaan Puri talks to Dani Austin and her husband Jordan Ramirez about working together, Dani's experience with hair loss and the business she created to solve it, how they monetize as influencers, and more.

Jordan RamirezguestShaan PurihostDani Austinguest
May 8, 20231h 2mWatch on YouTube

Summaries, chapters, transcripts, and FAQs on this page are made by uListen, not YouTube.

Great conversations run long. Their best ideas don't have to.

uListen is free on iPhone, iPad, Android, Chrome, and Claude.

See how

Transcript

  1. 0:00 – 1:43

    Intro

    1. JR

      Yeah, I mean, like our first like full year, I think you already shared it. It-

    2. SP

      [laughs]

    3. JR

      Well, you said 20, it was 40. But, uh, yeah, we did about $40M and then, um, you know, this year we're on track to do 30%, 35% growth.

    4. SP

      Yeah.

    5. JR

      Um, it's, it's crazy. [upbeat music]

    6. SP

      So we are here in the, uh... What are we? Our what?

    7. JR

      Shed.

    8. SP

      Yeah, in the shed. [laughs]

    9. DA

      In the shed. [laughs]

    10. SP

      Like this studio, like I'm looking at the video, it looks legit.

    11. DA

      Yeah.

    12. SP

      People don't know what this looks like from the outside.

    13. JR

      Yeah.

    14. DA

      [laughs]

    15. SP

      This is definitely like a sketchy, um, like I've seen a Netflix documentary-

    16. DA

      Yeah

    17. SP

      ... about a shed like this. [laughs]

    18. JR

      Well, you got here five minutes later than we did. It was, it was like 100 degrees in here-

    19. SP

      Right

    20. JR

      ... before we got in here. [laughs]

    21. DA

      [laughs]

    22. SP

      [laughs]

    23. JR

      I was like, "This is gonna be a sweaty podcast."

    24. DA

      [laughs]

    25. SP

      And this is a d- uh, you guys are different than I would say our normal guests, which are almost always like kind of, uh, business, like tech, software-

    26. JR

      Yeah

    27. SP

      ... type of entrepreneur. Uh, y'all are entrepreneurs in a different way.

    28. DA

      That's true.

    29. SP

      And you're Instagram famous, so that's cool.

    30. DA

      [laughs]

  2. 1:43 – 12:54

    How Dani got into the influencer space

    1. DA

      So my name is Dani Austin, and I started, uh, creating content online about 10 years ago. I was actually living in Austin. I was at the University of Texas, sophomore, like just making videos on YouTube in my, in my dorm room. Um, you know, it kinda just grew from there really fast. Then got on Instagram, all the other platforms. We now run Divi, which is a scalp care, a haircare product brand. Um, and we do that together. We have a lot of fun doing that.

    2. JR

      Yeah.

    3. DA

      Honestly, online, we just share anything about our lives from like be- having two kids under two to, um, you know, fast or affordable fashion. Um, yeah.

    4. JR

      Yeah.

    5. DA

      Kind of-

    6. JR

      And we've kinda been doing that together for, you know, five years. So she's been online for 10 years. You know, we met, we didn't work together until we got married. I was in like Austin Tech scene before we got married, and then, uh, you know, I was telling you last night, this just became a lifestyle and it was all-consuming.

    7. SP

      Right

    8. JR

      And so she would be in like Turks and Caicos, and I would be in a boardroom, and I'd be like, "Oh my gosh, like what am, what am I doing with my life?" And so-

    9. DA

      Yeah

    10. JR

      ... around 2018 we took the leap to work together, jumped into kind of like the influencer space, which we, it didn't have a name before that.

    11. SP

      Right.

    12. JR

      It was just like we created content, and then I think the media started covering it a lot more, and then they labeled me an Instagram husband, and then they, uh-

    13. DA

      [laughs] It's us

    14. JR

      ... labeled our, our industry, you know, the influencer-

    15. SP

      How do you feel about that label?

    16. JR

      You know, it's fine. Like I'm, I'm glad that I did it. Uh-

    17. DA

      Wait, that's so not true. At first you hated it.

    18. JR

      Yeah, it's true.

    19. SP

      [laughs]

    20. JR

      It, it was, it was, it was, it was ego.

    21. DA

      He'd go to a party and they'd be like, "What do you do?" And he's like, "Uh..." You never knew.

    22. JR

      Well, when you're coming outta college, like, you know, so much of your identity is wrapped up in your title.

    23. SP

      Sure, yeah.

    24. JR

      Especially being here in Austin, Texas, like, you know, in the tech scene it was like, oh, what startup are you a part of? Do y'all have funding? You know, what's your title? What employee number were you? And so I was still kinda caught up in that mindset. And then, you know, when we jumped in together it was like, I th- I remember the first article that came out was by, uh, a writer named Taylor Lorenz, and she wrote an article about-

    25. SP

      Yeah

    26. JR

      ... what is the Instagram husband?

    27. SP

      I got a history with Taylor Lorenz too. Yeah. [laughs]

    28. JR

      Oh, really? Yeah.

    29. DA

      Really? [laughs]

    30. JR

      She, uh... Dude, it's crazy. A lot of people have a history with her now.

  3. 12:54 – 23:50

    Dani's hair loss

    1. DA

      a while, I started actually losing my hair when I was in college, whenever I was at UT. First it started with like just me being so stressed out, 'cause I'm at UT, I'm flying to LA every weekend, I'm posting on these videos. I have like Neutrogena's like, "Where's the brand deal?" And I have like four exams-

    2. SP

      [laughs]

    3. DA

      ... the next day. So I'm stressed out all the time. Start blowing my hair. Then I get hair extensions to try to like cover that up. That makes it worse. Then I bleach my hair. That makes it worse. When we get married, I think like a year in I look in the mirror and I'm like, "I literally have no more hair." I was like, I didn't even wanna leave the house anymore. So Jordan-

    4. SP

      And this is a dumb que- I mean, are we talking-

    5. DA

      Yeah

    6. SP

      ... a couple strands of hair? What are we talking here?

    7. DA

      Yeah, no, I mean like bald spots.

    8. SP

      Like-

    9. JR

      Like patches

    10. DA

      ... like patches of hair. I mean-

    11. SP

      And it was stress driven?

    12. DA

      Stress driven, and then hair extensions, so that's probably like more traction alopecia.

    13. SP

      Okay.

    14. DA

      So what happens when you put hair extensions in, like your hair can't withstand that weight. And instead of just losing hair where the hair extension is, with traction alopecia you actually lose hair like around that whole surrounding area.

    15. SP

      I see.

    16. DA

      So it was like multiple bald spots, like all over. So Jordan, of course my husband, he's like, "Wait, I don't get it, like why don't you just get a wig? All the Kardashians wear wigs. What's wro- what's wrong with that?" So he takes me to a wig shop in Dallas, like the first place he Googles. We walk in, it's like a Halloween store.

    17. SP

      [laughs] Right.

    18. DA

      Like the most expensive wig is like-

    19. SP

      It's like, it's like $40

    20. DA

      Yeah.

    21. JR

      [laughs] Bright neon yellow. I'm like, "I don't know if this is gonna work."

    22. SP

      Plan for-

    23. DA

      They're like plastic wigs. They're like, the most expensive one is like 15 bucks. So I leave there like so defeated. I'm like, "I'm always gonna be bald," you know?

    24. SP

      Right.

    25. DA

      So we actually, um, learn about this like wig shop in Los Angeles, called The Wig Shop actually-

    26. SP

      Yeah

    27. DA

      ... uh, from Jeffree Star.

    28. SP

      Yeah, that's what I was gonna say, Jeffree Star's been.

    29. DA

      Jeffree Star, who's another YouTuber. Anyway, long story short, we fly out there, find my first wig. I'm in wigs for a year, and actually when I first got my first wig I didn't tell anybody 'cause I was so embarrassed. I was like-

    30. JR

      We actually took a trip to Chicago with my parents and my sister-in-law and my brother-

  4. 23:50 – 27:52

    Personal Branding

    1. SP

      this idea of personal branding, which honestly a pretty lame phrase in general. Like I cringe-

    2. DA

      Yeah

    3. SP

      ... that I even did all this, but I'm putting it out there in the spirit of authenticity. So I pay this guy. Why did I pay this guy? Well, this podcast itself has gotten pretty popular. But, uh, I've always had this problem which was just like, um, you see some people and their brand is so clear.

    4. DA

      Mm-hmm.

    5. SP

      It's like, uh, there's this guy who, this guy named Pomp, and Pomp is all about Bitcoin. He's the Bitcoin guy.

    6. DA

      Yeah.

    7. SP

      Like, you know him about Bi- you know him-

    8. DA

      Yeah

    9. SP

      ... because of Bitcoin. He talks about Bitcoin. Everything he l- loves, you know, every fourth word needs to be Bitcoin.

    10. DA

      Yep.

    11. SP

      And then you have, like, um, Tim Ferriss who's-

    12. DA

      Mm-hmm

    13. SP

      ... uh, you know, the four-hour work week guy-

    14. DA

      Mm-hmm. Right

    15. SP

      ... or the four-hour body, four-hour chef. He's the four-hour guy. He's all about kinda life hacking your way there. And so y- y- you go down the list, and a lot of people who have built good online followings, they have a clear kinda like they're the blank guy or they're the blank gal, whatever. Like, th- that's what they're known for. And for me, I've always been like, well, I don't know. Uh, uh, the business, business guy? That doesn't sound very-

    16. DA

      No

    17. SP

      ... like, specific or focused. And I was like, oh, I've gotten pretty far without that, but maybe I, maybe somebody can help me kinda sharpen this. So this guy who I hired, he works with, like, you know, like Jay Shetty-

    18. DA

      Uh-huh

    19. SP

      ... and like-

    20. DA

      Yeah. Yeah

    21. SP

      ... um, a bunch of people who are like that.

    22. DA

      Mm-hmm.

    23. SP

      Like, uh, the guy who did Que- Quest Bar I think.

    24. DA

      Yeah. Mm-hmm.

    25. SP

      Tom whatever, Bilyeu.

    26. DA

      Mm-hmm.

    27. SP

      Um, and he's like, yeah, you know, like Jay Shetty, his story is he was, like, kind of like in and out of trouble, then decided to go be a monk. And he was a monk, and then he, like, got kicked out of the monastery 'cause a monk came to him and was like, you know, "You," or like, "Som- there's something bigger in store for you." So he decided to make his life mission to bring ancient monk wisdom in a modern-

    28. DA

      Modern

    29. SP

      ... way to, to the world or whatever.

    30. DA

      Yeah.

  5. 27:52 – 33:46

    Mistakes influencers make

    1. DA

      And so-

    2. SP

      What do you think people get wrong when they try to build a following? Not like the people who are just obviously bad, but let's say people who have the potential where it could be working out. What do you think are the mistakes that those people make that like-

    3. DA

      They're trying to be perfect all the time, and it's so unrelatable. I think, like, one of the biggest reasons that, like, people can relate is because we have made so many mistakes, and we share them. And like, there's times when we get online and we're like, "Man, that was bad. We should've done that." Like, there was an example, a small example, but I was, uh, cutting up, like, fruit for my daughter Stella's lunch, and I'm cutting the grapes wrong. You know, like, where they can shu- choke on grapes. And like, had no idea. Like, my mom never cut my grapes, so like, I didn't know I was doing anything wrong. But you know, like, the DMs start flooding in. The Facebook groups are popping off.

    4. SP

      Right.

    5. DA

      Dani's like cutting the grapes wrong.

    6. SP

      Are you trying to kill your kid?

    7. DA

      Yeah.

    8. SP

      [laughs]

    9. DA

      Yeah.

    10. SP

      Your daughter.

    11. DA

      I'm like, you're influencing all these moms to cut grapes wrong. And I'm like, "Oh my gosh, I didn't know." Like, so you know, you get on and you're like, "Guys, I'm so sorry. Like, I made a mistake. Let me, like, teach you the right way to, to cut grapes," instead of like deleting the content-

    12. SP

      Right

    13. DA

      ... and being embarrassed about it. And so it's like-

    14. SP

      I think you cut them wrong the second time too. [laughs]

    15. DA

      I did. I did. I did. Um, but yeah, so I just feel like I have a lot of girlfriends like in Dallas that are, you know, trying to do something similar, and they're trying so hard to just be perfect all the time.

    16. SP

      Right.

    17. DA

      And it's not relatable.

    18. SP

      You said some about, you said the word relatable. I think that's a key, uh, key thing. Like, we had the comedian Hasan Minhaj. I don't know if you know him.

    19. DA

      Uh-huh.

    20. SP

      He's like a, uh-

    21. DA

      Yeah

    22. SP

      ... he's on Netflix or something like that. He came on, and um, and I was asking him something about, 'cause we do this like, we're doing these live podcasts now sometimes, so we're doing one this Saturday here in Austin.

    23. DA

      Mm-hmm.

    24. SP

      And so I had asked him, I was like, "Hey, I'm going on stage, kinda like standup comedy. There's gonna be whatever, like 1,000 people in the audience. How do I, you know, any, what, what would you say, like first five minutes, how can I set a good tone here?"

    25. DA

      Yeah.

    26. SP

      And he goes, um, he gave me two p- piece of advice. He goes, "First, make it clear that you are there." So he's like, "Talk about the room. Talk about the person in the front row. Talk about, you know, the city that you're in and like what it's been like for you to be there. Like, just make it cl- like"-

    27. DA

      Yeah

    28. SP

      ... "give them the fact that you're there. It, and everybody will be present together when you do that." And he goes, "The second thing is, uh, low status." I go, "Low status?" He goes, "Yeah. Like, people make this mistake a lot that they try to be high status. They're like-"

    29. DA

      Hmm.

    30. SP

      "Uh, I want your approval, so I'm gonna present a version of myself that is high status."

  6. 33:46 – 45:48

    Why does Jordan listen to the pod

    1. SP

      I, I bet, I bet you, I bet your answer will match what I think it is, which is why do you listen to the pod? What do you, what do you feel when you, when you listen to it?

    2. JR

      I think it's, like, education meets inspiration. Like, I think I walk away being like, oh, cool, new idea. Like, I wanna, you know, I wanna learn more about that, or I, I feel like I can, you know, go do this in our business, right?

    3. SP

      Right.

    4. JR

      And I think that that's what you guys do really well, whether it's, like, just sharing ideas or, you know, uh, uncovering these things we've never heard of. But it's done in a relatable manner, whereas, like, I think that that's why it's inspiring, is because you're not doing this in, like, this I'm up here, you're down here type of way. It's kind of like, hey, we're all here and we can all do it, right? And-

    5. DA

      It's more tangible.

    6. JR

      It's more tangible. It's very relatable. Like, I think that there's very strong parallels between what I've seen in, like, Dani's content and the way that she relates to her audience and what you guys are doing with your audience.

    7. SP

      Well, well, we call it the girl next door. We, we don't wanna be a supermodel. We wanna be the girl next door.

    8. JR

      Yep. [laughs]

    9. DA

      Yes.

    10. SP

      You're still trying to be hot, but you're trying-

    11. DA

      Yeah. Yeah

    12. SP

      ... to be, like, relatable hot.

    13. DA

      Yeah. You're like-

    14. SP

      Like, achievable hot

    15. DA

      ... I can glam up. Like, I can get there. But yeah, you are the girl... I love that.

    16. JR

      How have people, like, do you... What are your experiences, like, in real life when you meet people who listen to the pod?

    17. SP

      Uh, it's probably, like, how, what you feel, which is that they know you.

    18. JR

      Right.

    19. SP

      They're like, like-

    20. DA

      Like, "Sure."

    21. SP

      ... they're like, "You don't know," yeah, "You don't know me-

    22. JR

      Yeah

    23. SP

      ... but I really know you."

    24. DA

      Yeah.

    25. SP

      Because-

    26. DA

      But, like, we're friends.

    27. SP

      Yeah, like, like, an Instagram s- like, daily vlogging kinda, like, through an Instagram story is kinda the same way.

    28. DA

      Mm-hmm.

    29. JR

      It's like the same, yeah.

    30. SP

      I know you, your kids, I know what your house looks like. I know, like, on my way here I was asking my wife, I was like, I was like, "I don't follow them on Instagram."

  7. 45:48 – 53:39

    How they make money

    1. SP

      And for the like Instagram kinda like sponsored content or like brand deals-

    2. DA

      Yeah

    3. SP

      ... um, tell me a little bit about those. So how, uh, how have those kinda like changed over time? What, what, what is like working the best or what works-

    4. DA

      Yeah

    5. SP

      ... what doesn't work anymore-

    6. DA

      Sure

    7. SP

      ... or doesn't work at all when people try it?

    8. DA

      Yeah. So I mean, brand deals started out as, you know, here's a product, go make a YouTube video. Include it for 20 seconds. Put the link in there. And like at first I was such a sellout 'cause you know, like you're, I'm 20 years old. I'm like, I'm just-

    9. SP

      Right

    10. DA

      ... trying to pay my rent. Like, I'll do-

    11. SP

      Detox tea.

    12. JR

      Yeah. [laughs]

    13. DA

      I'll do anything that I can do to just like get by. And so, and then I think you get to a point where you're like, wait, like people really trust me.

    14. SP

      Right.

    15. DA

      Like, this is like some responsibility. So I kind of like took this approach where I pictured myself like, you know, shopping with them and them purchasing something, then trying it, and then them being like, "What the heck, Dani? Why'd you recommend this?" So I really started to take like more responsibility and like, wait, I am a resource. Like, I gotta serve these people. And not only that, I have to find the best deals. Not only that, like I need to go after these brands and beg them for better promo codes that like they can't get anywhere else. So it kinda became like competitive with myself.

    16. JR

      Yeah, we kind of became like a, like a, like a QVC always gonna have the best deal.

    17. SP

      Right.

    18. JR

      And so we tried to adopt that mentality in-house. You know, we, I always describe it as like a, like a, like a triangle. Like at the top is the audience, and like as long as we're prioritizing them first, everyone's happy. At the bottom left is like our business, which we have to take care of. We run a team. And then on the right is like the brand we're serving. And we found that every time we try and flip the triangle a different way, so if we put the brand at the top, then the audience is like, you don't actually like this product, and everything kinda just crumbles. And the, the, I would say like this year in particular, COVID especially, it was like there was just this like craze for promo codes. Like, because what the shopping was happening so much through Instagram that we found our edge to be like, hey, let's get the best deal that you're not gonna find anywhere else-

    19. SP

      Mm-hmm

    20. JR

      ... you know, in the country. And it kind of, I mean-

    21. DA

      Yeah. But I think what works a lot for us is to not just go 100% on brand deals, but to also couple that with affiliates. So when I post, you know LTK?

    22. SP

      Yeah.

    23. DA

      So when I share something that I-

    24. SP

      That's like Like To Know, right?

    25. DA

      Like To Know It, yes.

    26. SP

      Yeah.

    27. DA

      So Like To Know is basically a platform where, you know, anything I swipe up to, you can make commission off of it. But the best thing about LTK is I can share things that I genuinely bought. Like this top right now I got from Target. I purchased it. I get to go tell people, "Okay, it kinda fits a little tight in the shoulders, so maybe go a size up." You know, "Here's the link. Make sure you order it in white 'cause that's about to sell out." Whatever it is.

    28. SP

      Right.

    29. DA

      And so that's, like, super authentic, super real. People know that you're making commission off of it. They don't care 'cause you're just providing them, like, a lot of value.

    30. SP

      Right.

  8. 53:39 – 56:40

    User Generated Content

    1. SP

      they doing?

    2. JR

      Yeah. I would say, like, we've seen this a lot with, like, Divi. It's, it's called UGC now, so it's like, uh, user generated content. So there's like a whole-

    3. SP

      For brands

    4. JR

      ... yeah. There's like a whole economy now of they're not getting paid, like, as a brand deal to promote it on their own stories. It's like-

    5. SP

      Mm-hmm

    6. JR

      ... you know, "Hey, we'll pay you $2,000 for four videos with our brand a month." And so these brands will have, uh, 10 UGC creators on standby-

    7. SP

      Right

    8. JR

      ... on retainer, you know, and they use that content for ads. And so what i- is happening is, like, our, like, our UGC content at, at Divi is performing the best over any type of-

    9. SP

      Of course

    10. JR

      ... like branded asset. And so it makes it sort of feel like a lot of people are using-

    11. SP

      For real. Yeah

    12. JR

      ... the brand in, in an organic ways. And they, they are, but it's a whole other new class, and I was like, "Oh, my gosh. People are doing that?"

    13. SP

      Mm-hmm.

    14. JR

      Like, that's insane.

    15. SP

      Yeah. We pay, for our brand, we pay, like- Between $1,000 and $2,000 to a handful of creators for this-

    16. JR

      Yep

    17. SP

      ... exact thing.

    18. DA

      Mm-hmm.

    19. SP

      And it's like they don't have a following.

    20. DA

      Yeah.

    21. SP

      They're just, like, good at creating this content-

    22. JR

      Yep

    23. SP

      ... and, uh, they're like, "Wow, you know, I get free product, and I get paid to do this?"

    24. JR

      Yep. Totally.

    25. SP

      Like, "This is amazing."

    26. DA

      And I-

    27. SP

      "I don't even need to be famous." Like-

    28. JR

      Yep.

    29. DA

      I felt the hit even with my brand deals. Like, we don't get a lot of those opportunities more-

    30. SP

      Right

  9. 56:40 – 1:02:03

    What's next

    1. SP

      What else is, like, what's the next unanswered question for you guys? What are you trying to figure out next?

    2. JR

      I would say, like, you know, last year was very difficult, uh, just because, like, it was kind of Dani and I running everything. We've now, like you said, hired, like, this suite of VPs. Um, I'd say the next biggest challenge for us is, like, we're kind of setting the stage for in 2024 to go international, um, which some companies have done really well, and other companies have really botched.

    3. SP

      Yeah.

    4. JR

      Um, and it's been just, like, a, a money pit. And so that's probably the next frontier for us. And, you know, we would like to do it without having to raise additional capital. We've done everything thus far ourselves, um, which is very unique, so.

    5. DA

      I mean, the best part is, like, our audience is kind of built in. So when we launch something, people tell me that day if they like it or not.

    6. JR

      Right.

    7. DA

      Or that day-

    8. JR

      Right

    9. DA

      ... what they want more of. And so, you know, our sequence or what we've launched, we only have four SKUs right now, has just been, like, listening to our audience, and that's the biggest, one of the biggest things is can you sell international? And so-

    10. JR

      Right

    11. DA

      ... so we're definitely working on that. And then just, like, a lot of other SKUs in the pop- pipeline. Since we only have four SKUs-

    12. JR

      Yeah

    13. DA

      ... we have a lot, lot more.

    14. JR

      Product development's been the hardest thing to learn for us, for sure.

    15. DA

      Oh, 100%.

    16. JR

      Yeah. It's hard. [laughs]

    17. DA

      [laughs]

    18. SP

      And so there's, like, that, uh, company like Seed Beauty that was doing stuff for, forgot who, Kylie or some- something like that.

    19. DA

      Mm-hmm.

    20. JR

      Yeah.

    21. SP

      There's like-

    22. DA

      Yeah

    23. SP

      ... there's, like, these companies that are behind-

    24. DA

      Yes

    25. SP

      ... a lot of the influencer brands. Like-

    26. JR

      Yes.

    27. DA

      Mm-hmm

    28. SP

      ... uh, I know, like, the Prime drink or whatever, there's, like, these guys behind it-

    29. JR

      Yep. Totally

    30. SP

      ... that they have their own company.

Episode duration: 1:02:03

In the uListen app, the transcript lights up word by word as you listen. Get uListen

Transcript of episode Q1_m8ScJgYM

Get more out of YouTube videos.

Read along on your phone, search it beside the video, or ask your favorite AI app what was said.