No Priors Ep. 132 | With Decagon CEO and Co-Founder Jesse Zhang

The traditional call center may soon be a thing of the past. Jessie Zhang is building AI agents designed to replace monotonous human labor and transform how consumers interact with brands. Elad Gil sits down with Jesse Zhang, co-founder and CEO of Decagon, an AI agent company at the forefront of AI customer service. Jesse talks about how Decagon secured large enterprise clients and the impact of its AI agents, his journey as a second-time founder, and Decagon’s company culture. Plus, they discuss what the future of agentic customer service may look like. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @thejessezhang | @DecagonAI Chapters: 00:00 – Jesse Zhang Introduction 00:30 – Decagon’s Services 01:11 – Decagon’s Customers and Growth 02:41 – Productivity Gains with Decagon 03:33 – How Decagon Integrates in Customer Workflows 04:25 – Jesse’s Second Time Founder Story 05:41 – Jesse’s Hiring Philosophy 09:13 – Counter-intuitive Advice for Founders 11:19 – How Decagon Thinks About Talent 14:12 – Areas for Longer Term Planning 15:37 – Decagon’s Path to Customer Service 16:57 – Thoughts on Pushing Into the Application Layer 19:40 – What Decagon Does Uniquely 22:05 – Pricing Services in the AI Age 24:46 – How Decagon Sees Customer Service 25:53 – Defining Long-Term Success for Decagon 27:41 – Jesse’s Views on an Agentic Future 31:22 – Conclusion

Elad GilhostJesse ZhangguestSarah Guohost

Sep 18, 202531mWatch on YouTube ↗

EPISODE INFO

Released: September 18, 2025
Duration: 31m
Channel: No Priors
Watch on YouTube: ▶ Open ↗

EPISODE DESCRIPTION

The traditional call center may soon be a thing of the past. Jessie Zhang is building AI agents designed to replace monotonous human labor and transform how consumers interact with brands. Elad Gil sits down with Jesse Zhang, co-founder and CEO of Decagon, an AI agent company at the forefront of AI customer service. Jesse talks about how Decagon secured large enterprise clients and the impact of its AI agents, his journey as a second-time founder, and Decagon’s company culture. Plus, they discuss what the future of agentic customer service may look like. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @thejessezhang | @DecagonAI Chapters: 00:00 – Jesse Zhang Introduction 00:30 – Decagon’s Services 01:11 – Decagon’s Customers and Growth 02:41 – Productivity Gains with Decagon 03:33 – How Decagon Integrates in Customer Workflows 04:25 – Jesse’s Second Time Founder Story 05:41 – Jesse’s Hiring Philosophy 09:13 – Counter-intuitive Advice for Founders 11:19 – How Decagon Thinks About Talent 14:12 – Areas for Longer Term Planning 15:37 – Decagon’s Path to Customer Service 16:57 – Thoughts on Pushing Into the Application Layer 19:40 – What Decagon Does Uniquely 22:05 – Pricing Services in the AI Age 24:46 – How Decagon Sees Customer Service 25:53 – Defining Long-Term Success for Decagon 27:41 – Jesse’s Views on an Agentic Future 31:22 – Conclusion

SPEAKERS

Elad Gil
host
Jesse Zhang
guest
Sarah Guo
host

EPISODE SUMMARY

In this episode of No Priors, featuring Elad Gil and Jesse Zhang, No Priors Ep. 132 | With Decagon CEO and Co-Founder Jesse Zhang explores decagon’s AI Concierge Is Quietly Reinventing Enterprise Customer Conversations Globally Decagon CEO and co-founder Jesse Zhang explains how the company builds AI customer service agents that handle high-volume, complex conversations for major enterprises like banks, airlines, and telcos. The agents integrate into existing systems and replace mundane human labor while improving both efficiency and customer satisfaction, often cutting contact center costs by 60–70%. Zhang discusses how second-time founding, commercial discipline, and an intense in-office culture helped Decagon reach large enterprises quickly and scale past 200 employees. He also explores pricing models, defensibility versus foundation model providers, and a future where consumer and enterprise agents talk directly to each other to get things done.

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