No Priors Ep. 97 | With Decagon CEO and Co-Founder Jesse Zhang

Today on No Priors, co-founder and CEO of Decagon, Jesse Zhang, joins Elad to discuss the future of agentic customer support. Decagon provides AI-powered customer interactions for companies like Rippling, Notion, Duolingo, Classpass, Substack, Vanta, Eventbrite, and more. Jesse shares the thesis behind starting Decagon, why he sees customer support as the ideal entry point for agentic technology, and what areas of AI excite him most. They also discuss voice-based interfaces, issues with latency in current capabilities, and the connection between young math olympiad communities and today’s AI startups. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @TheJesseZhang Show Notes: 0:00 Introduction 0:30 Starting Decagon 3:15 Business impact of adopting agents for customer support and customer ops 8:00 AI infrastructure and models for customer success agents 12:05 Voice-based capabilities and text-to-speech engines 15:00 Combatting latency 16:25 Crossover of math and AI communities 21:12 Exciting areas of AI 25:29 Strengths and weaknesses of agents

Elad GilhostJesse Zhangguest

Jan 16, 202530mWatch on YouTube ↗

EPISODE INFO

Released: January 16, 2025
Duration: 30m
Channel: No Priors
Watch on YouTube: ▶ Open ↗

EPISODE DESCRIPTION

Today on No Priors, co-founder and CEO of Decagon, Jesse Zhang, joins Elad to discuss the future of agentic customer support. Decagon provides AI-powered customer interactions for companies like Rippling, Notion, Duolingo, Classpass, Substack, Vanta, Eventbrite, and more. Jesse shares the thesis behind starting Decagon, why he sees customer support as the ideal entry point for agentic technology, and what areas of AI excite him most. They also discuss voice-based interfaces, issues with latency in current capabilities, and the connection between young math olympiad communities and today’s AI startups. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @TheJesseZhang Show Notes: 0:00 Introduction 0:30 Starting Decagon 3:15 Business impact of adopting agents for customer support and customer ops 8:00 AI infrastructure and models for customer success agents 12:05 Voice-based capabilities and text-to-speech engines 15:00 Combatting latency 16:25 Crossover of math and AI communities 21:12 Exciting areas of AI 25:29 Strengths and weaknesses of agents

SPEAKERS

Elad Gil
host
Jesse Zhang
guest
Narrator
other

EPISODE SUMMARY

In this episode of No Priors, featuring Elad Gil and Jesse Zhang, No Priors Ep. 97 | With Decagon CEO and Co-Founder Jesse Zhang explores decagon’s Transparent AI Agents Redefine Enterprise Customer Support at Scale Decagon CEO and co-founder Jesse Zhang discusses building enterprise-grade generative AI agents focused on customer support, already deployed at companies like BILT Rewards, Rippling, Notion, and Duolingo.

RELATED EPISODES