An inside look at how Miro builds product | Varun Parmar (CPO of Miro)

An inside look at how Miro builds product | Varun Parmar (CPO of Miro)

Lenny's PodcastApr 20, 20231h 25m

Varun Parmar (guest), Lenny Rachitsky (host)

Miro’s global, cross-functional product organization and AMPED structurePracticing empathy internally and externally in product decisionsCompeting in a crowded market and building clear differentiationOperationalizing speed, quality, and customer value in product developmentRituals and processes: design sprints, product reviews, Miro Connect, roadmaps, OKRsBalancing PLG growth with an enterprise sales motionUsing Miro and Miroverse as core tools for product work and growth

In this episode of Lenny's Podcast, featuring Varun Parmar and Lenny Rachitsky, An inside look at how Miro builds product | Varun Parmar (CPO of Miro) explores inside Miro’s Product Machine: Culture, Competition, Speed, and Quality Chief Product Officer Varun Parmar breaks down how Miro structures its product organization, balances global collaboration, and builds in a highly competitive market. He explains Miro’s persona- and stream-based org design, the AMPED model (Analytics, Marketing, Product, Engineering, Design), and how they operationalize quality, speed, and customer value. Varun shares his philosophy on competition, why products never stay the same, and why speed to “hit the brick wall first” matters. He also dives into rituals like Miro Connect, their roadmap and OKR cadences, how PLG integrates with enterprise sales, and how Miro itself is used to run product development.

Inside Miro’s Product Machine: Culture, Competition, Speed, and Quality

Chief Product Officer Varun Parmar breaks down how Miro structures its product organization, balances global collaboration, and builds in a highly competitive market. He explains Miro’s persona- and stream-based org design, the AMPED model (Analytics, Marketing, Product, Engineering, Design), and how they operationalize quality, speed, and customer value. Varun shares his philosophy on competition, why products never stay the same, and why speed to “hit the brick wall first” matters. He also dives into rituals like Miro Connect, their roadmap and OKR cadences, how PLG integrates with enterprise sales, and how Miro itself is used to run product development.

Key Takeaways

Make competition a first-class input, not an afterthought.

Varun argues company success is tightly coupled to what competitors allow you to do, so Miro consciously tracks competitor moves, clarifies its unique value, and doubles down on differentiated, team-centric use cases instead of pretending competition doesn’t exist.

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Treat every release as making the product strictly better or worse.

Miro operates under the belief that products never stay the same; every push to production either gains or loses “chess points” versus competitors, which forces sharper prioritization and more deliberate impact thinking.

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Embed a truly cross-functional product org (AMPED) to avoid siloed decisions.

By structuring product as AMPED—Analytics, Marketing, Product, Engineering, Design—Miro ensures PMs aren’t working in isolation, and positioning, data, design, and GTM perspectives shape decisions from the start.

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Operationalize speed and quality with explicit metrics and visible benchmarks.

They measure cycle times for every phase (idea to shipped and impact), classify work by size, and openly share medians/variances so teams can benchmark themselves, while design leadership regularly classifies shipped work as high- or low-quality to calibrate standards.

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Use simple, universal mantras to align behavior at scale.

Miro’s product org runs on one sentence—“Deliver customer value faster with high quality”—which informs performance reviews, processes, and decision-making, making priorities obvious without heavy process docs.

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Create rituals that surface serendipity and internal expertise.

Their biweekly ‘Miro Connect’ demo fair lets teams show in-flight work; one such session led to an engineer solving a three‑month problem overnight because they’d built a similar feature before, saving months of effort.

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Design PLG and enterprise sales as one system, not rival motions.

Self-serve adoption drives bottoms-up usage; high-intent accounts then hand-raise into sales, which expands and standardizes Miro across large enterprises—product marketing and shared processes knit these motions together.

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Notable Quotes

Every single time somebody is pushing your code to production, you are making the product better or you're making the product worse, but the products never remain the same.

Varun Parmar

The success of a company is a direct relation of what the competition allows you to do.

Varun Parmar

We call our org AMPED: analytics, marketing, product, engineering, and design. When we say ‘product org’ at Miro, we don’t mean just product managers.

Varun Parmar

You want to be the first one to hit the brick wall, so you get the learning faster than anyone else in the market.

Varun Parmar

Our motto is very simple: deliver customer value faster with high quality. Everything we do in the product org is based on this one single statement.

Varun Parmar

Questions Answered in This Episode

How can smaller or earlier-stage teams realistically adopt an AMPED-style cross-functional structure without adding too much overhead?

Chief Product Officer Varun Parmar breaks down how Miro structures its product organization, balances global collaboration, and builds in a highly competitive market. ...

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What concrete mechanisms could a company implement to systematically track their ‘chess points’ versus competitors over time?

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How do you prevent a strong competitive focus from devolving into feature-chasing instead of maintaining a clear, differentiated vision?

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What did not work in Miro’s attempts to align PLG and enterprise sales, and what tradeoffs did they have to make to get to the current approach?

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How might Miro’s practices for measuring quality and speed (e.g., binary quality triage, cycle-time benchmarks) need to change as AI builds more of the product surface area?

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Transcript Preview

Varun Parmar

Every single day, every single time somebody is pushing your code to production and, and you're releasing a feature or an enhancement, you are making the product better or you're making the product worse, but the products never remain same. And so with every release that your competitor is making and every release that you're making, uh, you're either ma- you know, making chess points, moves against them, positive points, or, or, or you're going negative. And I think like that framework, it actually drives an insane amount of clarity in terms of what you're doing and what the impact is going to be.

Lenny Rachitsky

(instrumental music) Welcome to Lenny's Podcast, where I interview world-class product leaders and growth experts to learn from their hard won experiences building and growing today's most successful products. Today my guest is Varun Parmar. Varun is Chief Product Officer at Miro, and prior to Miro, he was Senior Vice President and Chief Product Officer at Box. As I share with Varun at the start of our chat, I've always been really curious about the product culture at Miro, partly because everyone I've ever met from Miro has been super interesting and super smart, and partly because they've been able to grow as a business and a product in an incredibly competitive market. In our conversation, we get really deep into the product values and principles at Miro, their product development process, how Varun approaches competitive threats, how a bimonthly company-wide product demo ritual led to saving months of engineering work on a feature, plus insights into how Miro got started, how they grow today, and what their product team has learned about working with a large sales org. Varun is amazing. I learned a lot, and I hope you find it as interesting as I did. With that, I bring you Varun Parmar after a short word from our sponsors. Today's episode is brought to you by Miro, an online collaborative whiteboard that's designed specifically for teams like yours. I have a quick request. Head on over to my Miro board at miro.com/lenny and let me know which guests you'd want me to have on this year. I've already gotten a bunch of great suggestions, which you'll see when you go there, so just keep it coming. And while you're on the Miro board, I encourage you to play around with the tool. It's a great shared space to capture ideas, get feedback, and collaborate with your colleagues on anything that you're working on. For example, with Miro, you can plan out next quarter's entire product strategy. You can start by brainstorming, using sticky notes, live reactions, a voting tool, even an estimation app to scope out your team's sprints. Then your whole distributed team can come together around wire frames, draw ideas with the pen tool, and then put full mocks right into the Miro board. And with one of Miro's ready-made templates, you can go from discovery and research to product roadmaps, to customer journey flows, to final mocks, all in Miro. Head on over to miro.com/lenny to leave your suggestions. That's miro.com/lenny. This episode is brought to you by Braintrust, where the world's most innovative companies go to find talent fast, so that they can innovate faster. Let's be honest, it's a lot of work to build a company. And if you want to stay ahead of the game, you need to be able to hire the right talent quickly and confidently. Braintrust is the first decentralized talent network, where you can find, hire and manage high-quality contractors in engineering, design, and product for a fraction of the cost of agencies. Braintrust charges a flat rate of only 10%, unlike agency fees of up to 70%, so you can make your budget go four times further. Plus, they're the only network that takes 0% of what the talent makes, so they're able to attract and retain the world's best tech talent. Take it from DoorDash, Airbnb, Plaid, and hundreds of other high growth startups that have shaved their hiring process from months to weeks, at less than a quarter of the cost by hiring through Braintrust's network of 20,000 high-quality vetted candidates ready to work. Whether you're looking to fill in gaps, upscale your staff, or build a team for that dream project that finally got funded, contact Braintrust and you'll get matched with three candidates in just 48 hours. Visit usebraintrust.com/lenny or find them in my show notes for today's episode. That's usebraintrust.com/lenny, for when you need talent yesterday. Varun, welcome to the podcast.

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