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Erin McGoff: How to be Instantly More Confident at Work

If you’ve ever found yourself wondering how to answer “What’s your greatest weakness?” in a job interview—or how to ask for a raise without it getting awkward—this episode is for you. Jefferson sits down with workplace communication expert and viral career content creator Erin McGoff to break down the exact words to use in the trickiest on-the-job conversations. From handling passive-aggressive coworkers to quitting your job with grace (and keeping that door open), Erin shares practical advice and real scripts you can start using today. This episode is sponsored by Cozy Earth. Upgrade Your Every Day. Get 40% off at cozyearth.com/jefferson or use code JEFFERSON at check out. https://cozyearth.com/pages/jefferson Relationships come with questions, therapy comes with answers. Find them with my sponsor BetterHelp. Click https://betterhelp.com/jeffersonfisher for a discount on your first month of therapy. Like what you hear? Don’t forget to subscribe and leave a 5-star review! Order my new book, The Next Conversation, today! https://www.jeffersonfisher.com/book Suggest a topic or ask a question for me to answer on the show! https://www.jeffersonfisher.com/topic Want a FREE communication tip each week? Click here to join my newsletter. https://www.jeffersonfisher.com/newsletter Join my School of Communication. https://www.jeffersonfisher.com/membership Follow me on Instagram https://www.instagram.com/jefferson_fisher Follow me on TikTok https://www.tiktok.com/@justaskjefferson?lang=en Follow me on LinkedIn https://www.linkedin.com/in/jeffersonfisher/

Jefferson FisherhostErin McGoffguest
May 13, 202542mWatch on YouTube ↗

At a glance

WHAT IT’S REALLY ABOUT

Practical workplace communication scripts to build confidence, handle tension, negotiate

  1. McGoff frames confidence as “being your own best friend,” balancing self-compassion with honest self-correction to reduce self-criticism at work.
  2. They unpack the hidden purpose of common interview questions—especially “greatest weakness”—and propose a structured response that emphasizes self-awareness and improvement.
  3. For passive-aggressive coworkers, they recommend curiosity over defensiveness, using clarifying questions to surface intent and prevent escalation.
  4. McGoff outlines how to quit professionally by scheduling a brief conversation, expressing gratitude where appropriate, and preserving reputation because career networks are smaller than they seem.
  5. They discuss raise and request conversations as collaborative “make it easy to say yes” negotiations, enrolling managers as advocates who often don’t directly control compensation decisions.

IDEAS WORTH REMEMBERING

5 ideas

Treat self-talk like best-friend talk to build durable confidence.

McGoff suggests responding to inner criticism with the same empathy and realism you’d offer a friend—supportive, but not delusional—until it becomes a single kinder inner voice.

Answer “greatest weakness” by addressing the meta-question: professionalism and self-awareness.

Employers often use the question to spot red flags and assess articulation; show you understand workplace “hidden curriculum” and can discuss growth without oversharing deal-breakers.

Use the 10/90 rule: name the weakness briefly, focus on the fix extensively.

Spend ~10% identifying a real, non-job-killing weakness and ~90% describing concrete steps you’re taking and evidence it’s improving (systems, habits, weekly actions).

Don’t choose a fake-compliment weakness or a core character label.

Clichés like “I’m a perfectionist” trigger eye rolls, and identity-based framing (“that’s just how I am”) implies you won’t change; pick something tangible you can work on.

Neutralize passive-aggression by clarifying intent instead of counterattacking.

Questions like “Did you mean that genuinely, or were you hinting at something?” or “Should I read into that?” invite directness and reduce the defensive spiral caused by “spit it out” confrontations.

WORDS WORTH SAVING

5 quotes

The most important person you will ever communicate with is yourself.

Erin McGoff

My key to confidence is just being your own best friend.

Erin McGoff

Understand the question behind the question.

Erin McGoff

You should spend only 10% of your answer naming the weakness, and then the remaining 90% talking about how you're working on it.

Erin McGoff

Don't get mad. Just get curious.

Erin McGoff

Self-talk and confidence as a workplace skillYoungest-child communication patterns (speed, humor, managing up)Interview strategy: weakness question and the 10/90 ruleWord choice for sounding confident (e.g., “I’m confident…”)Dealing with passive-aggressive communicationQuitting with dignity and preserving relationshipsRaise negotiation as collaboration and internal advocacy

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