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"I Don't Know What To Say" | Ask Jefferson Fisher

Leave me a voicemail! https://jeffersonfisher.com/ask-jefferson In this first-ever call-in episode, I answer voicemails live, no script, no prep, just raw conversation. A wife whose husband can't express emotion. A woman whose apology was refused. A man being paid less than his colleagues for the same work. A mom whose grieving daughter is stealing her credit cards. And a newly promoted leader trying to manage his former friends. If you've ever felt stuck in a conversation you didn't know how to start, this one's for you. Join me on Supercast for ad-free episodes, bonus content, and AMAs: https://jefferson.supercast.com/ Order The Next Conversation Workbook: https://www.jeffersonfisher.com/workbook Want a FREE communication tip each week? Click here to join my newsletter. https://www.jeffersonfisher.com/newsletter Thank you to our Sponsors: Cozy Earth. Upgrade Your Every Day. Get 20% off at cozyearth.com/jefferson or use code JEFFERSON at check out. https://cozyearth.com/pages/jefferson Monarch. Get 50% off your first year at https://www.monarch.com with code JEFFERSON. Timeline. MitoPure now starts at $79. Go to https://www.timeline.com/jefferson. Like what you hear? Don’t forget to subscribe and leave a 5-star review! Order my new book, The Next Conversation, today! https://www.jeffersonfisher.com/book Suggest a topic or ask a question for me to answer on the show! https://www.jeffersonfisher.com/topic Join my School of Communication. https://www.jeffersonfisher.com/membership Follow me on Instagram https://www.instagram.com/jefferson_fisher Follow me on TikTok https://www.tiktok.com/@justaskjefferson?lang=en Follow me on LinkedIn https://www.linkedin.com/in/jeffersonfisher/

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May 5, 202646mWatch on YouTube ↗

At a glance

WHAT IT’S REALLY ABOUT

Practical phrases for emotional, workplace, and family conflict conversations daily

  1. He explains that low emotional expressiveness often reflects difficulty emoting—not a lack of feelings—and recommends building emotional vocabulary together to create safety in a marriage.
  2. He advises that an apology is your responsibility but forgiveness is the other person’s choice, emphasizing self-forgiveness and direct conversation when “bygones be bygones” leaves unresolved tension.
  3. He offers a negotiation script for asking for fair pay without harming rapport, using timing, vulnerability, and “Are you against…?” fairness framing to reduce defensiveness.
  4. He coaches a grieving mother to combine compassion with firm boundaries, treating a daughter’s stealing and lying as grief-driven behavior while ending financial enabling.
  5. He outlines how a newly promoted supervisor can stay likable yet direct by using trust-building openers (“I’m telling you this because…”), clear conversational frames, and naming unspoken tension early.

IDEAS WORTH REMEMBERING

5 ideas

Not emoting doesn’t mean not feeling.

Fisher distinguishes internal emotion from outward expression and notes some people “go static” under conflict or have reduced emotional range; assume feelings exist and focus on access, not blame.

Build emotional vocabulary as a shared practice, not a ‘fix him’ project.

He recommends tools like an emotion wheel and expanding beyond basic labels (sad/angry) into nuance (dismissed, defeated) so both partners can name what’s happening without shame.

Use gentle prompts that invite inner awareness instead of demanding performance.

Questions like “What’s coming up for you?” separate identifying feelings from showing them, making it easier for a less expressive partner to participate in small, sustainable steps.

Reinforce small emotional risks with gratitude to increase safety.

When a partner shares even minor feelings, affirm the effort (“Thank you for coming to me with this… I imagine that felt big”) so disclosure becomes rewarded rather than criticized.

An apology is necessary; forgiveness is optional—and not yours to control.

He frames apology as your spoken acknowledgement of harm and remorse, while forgiveness belongs to the other person; withholding forgiveness shouldn’t trap you in toxic shame.

WORDS WORTH SAVING

5 quotes

I don't want you to think that lack of an emotional response is lack of feeling emotion because there is one thing to feel it, there is another thing of emoting it.

Jefferson Fisher

There's a difference between wanting to and being able to.

Jefferson Fisher

Forgiveness is not a requirement for apology.

Jefferson Fisher

There is healthy regret, and there is toxic shame.

Jefferson Fisher

I sat beside my good friend Anger, and it turned to me and said, "My name's not Anger, it's Grief."

Jefferson Fisher

Emotional expression vs emotional experienceEmotion vocabulary tools (emotion wheel)Non-defensive open-ended questionsApology vs forgiveness boundariesSelf-forgiveness vs toxic shameCompensation conversations and fairness framingLeading former peers with clarity and trust

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