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Why Saying Yes Is Making Things Worse | A Bit of Optimism: Feelings at Work | PART 1

Welcome to *Feelings at Work,* a special series from _A Bit of Optimism_ with Simon Sinek. Work isn't just about deadlines, meetings, and getting things done. It's also where we experience frustration, excitement, trust, anxiety, belonging, conflict, and joy. If we want to build healthier teams and better workplaces, we have to get better at understanding the emotions that shape how we work together. That's what this series is about. In each episode, Simon Sinek sits down with Yale professor and Lifeshop founder Alex Simon to explore one emotional challenge that affects how we work, lead, and relate to one another. Together, they unpack the emotional skills most of us were never taught—but use every single day. This episode is about saying yes. Have you ever agreed to something... and immediately regretted it? Maybe you didn't want to disappoint someone. Maybe you thought, _I'll figure it out somehow._ Maybe your calendar is packed, your to-do list never gets shorter, and somehow you're still worried you're letting people down. Most of us don't think of ourselves as "people pleasers." We just want to be helpful. We want to be dependable. We want to be someone others can count on. But what if constantly saying yes is actually making things harder—for you and everyone around you? Together, Simon and Alex explore why so many thoughtful, capable people take on more than they can realistically handle. They unpack the hidden patterns that lead to overwhelm, resentment, and burnout—and why trying to keep everyone happy can quietly make us less reliable. The good news? This is a skill we can learn. In this conversation, you'll discover practical ways to communicate more honestly, set healthier boundaries, and build stronger relationships—without feeling selfish or letting people down. In this episode you'll learn: ➡️ Why saying yes too often can actually make you less reliable ➡️ The hidden connection between overwhelm, burnout, and self-betrayal ➡️ The simple phrase that creates space before committing ➡️ A better alternative to saying yes or no: how to "share the dilemma" ➡️ What leaders can do to create teams where people feel safe telling the truth ➡️ Why healthy boundaries strengthen relationships instead of hurting them Whether you call it people pleasing or simply trying to keep up with everyone else's expectations, this conversation is a reminder that taking care of yourself isn't selfish. It's one of the best ways to show up for the people who matter. This... is _A Bit of Optimism._ + + + *Chapters* 00:00:00 Why We Need to Talk About Feelings at Work 00:02:00 What People Pleasing Actually Looks Like 00:04:20 Why People Pleasing Hurts You and Your Team 00:07:00 Why We Say Yes When We Mean No 00:10:00 Different Types of People Pleasing 00:13:00 Why Approval Can Become Addictive 00:15:00 How People Pleasing Leads to Burnout 00:18:00 The Hidden Cost of Being "Hyper Competent" 00:21:00 Why People Pleasing Doesn't Actually Help People 00:27:30 Simon's Experience With Saying Yes to Too Much 00:31:00 How Leaders Can Help People Pleasers 00:38:20 The Power of "Let Me Get Back to You" 00:40:00 How to "Share the Dilemma" 00:44:00 The Difference Between Being Reliable and Being Available 00:47:00 Building Healthier Boundaries at Work + + + Website:http://simonsinek.com/ Leaderful: https://simonsinek.com/leaderful Podcast:http://apple.co/simonsinek Instagram:https://instagram.com/simonsinek/ Linkedin:https://linkedin.com/in/simonsinek/ Twitter:https://twitter.com/simonsinek Facebook:https://www.facebook.com/simonsinek + + + *About Alex Simon*Alex Simon is a Yale professor and the founder of Lifeshop, a school for adult emotional education. She teaches the emotional and communication skills we all should've learned in school—but didn't. She facilitates experiential workshops on how to have hard conversations, stop people pleasing, listen better, navigate major life transitions, and build healthier relationships. Her sessions are practical, deeply connective, and somehow shockingly fun. When she was 27, Alex created *The Self & Other: In Theory and Practice,* one of Yale's most sought-after courses. In 2025, she founded Lifeshop in New York to bring emotional education beyond the classroom and into everyday life. She also launched The School of Life in New York and leads workshops for organizations around the world. Before dedicating her career to emotional education, Alex worked as a management consultant at Bain and held strategy and operations roles across industries. She has also lived and trained at Plum Village and Esalen and completed dozens of programs in mindfulness, communication, and personal development.

Alex Simonguest
Jul 14, 202658mWatch on YouTube ↗

At a glance

WHAT IT’S REALLY ABOUT

People pleasing at work undermines trust, reliability, and wellbeing over time

  1. People pleasing often looks like saying yes reflexively, over-apologizing, avoiding conflict, or projecting “hyper competence,” even when capacity is exceeded.
  2. Chronic people pleasing harms teams by creating missed deadlines, confusion, resentment, and eroded trust—despite short-term rewards like praise or conflict avoidance.
  3. Burnout is framed not merely as exhaustion but as repeated “self-betrayal,” where small boundary violations compound until the system collapses.
  4. The episode teaches tactical interventions—like “Let me get back to you,” “share the dilemma,” and deadline negotiation—to replace binary yes/no traps with collaborative expectation-setting.
  5. Leaders and teammates can help by creating “positive corrective experiences,” using affirmative language, and building feedback norms (e.g., “Spears”) that separate critique of work from critique of self.

IDEAS WORTH REMEMBERING

5 ideas

People pleasing is a dial, not a personality label.

They emphasize it’s not binary; the goal is aligning “yes” with true willingness/capacity and “no” with honest limits, especially under workplace pressure.

Saying yes can make you less reliable—not more.

Overcommitting leads to missed deadlines and withdrawal, prompting others to view you as unreliable; reliability is redefined as accurately managing expectations, not executing everything.

Burnout often comes from self-betrayal, not workload alone.

The “Jenga” metaphor shows how repeated small boundary violations (extra tasks, emotional labor, over-apologizing) destabilize wellbeing until collapse, even when workload appears reasonable.

Approval-seeking becomes addictive when praise outweighs truth.

Short-term “hits” (thanks, recognition, conflict avoidance) reinforce the behavior, but the long-term cost is resentment, team disruption, and deeper shame spirals when reality catches up.

Use a default pause: “Let me get back to you.”

Making this the automatic first response creates distance from the knee-jerk yes, allowing a realistic check of schedule, priorities, and capacity before committing.

WORDS WORTH SAVING

5 quotes

I think the difference between giving a lot of energy to your work versus burnout is burnout involves self-betrayal.

Alex Simon

It's like if your sense of self is this Jenga, and each time you betray yourself you're, like, taking out one brick.

Alex Simon

I became more reliable when people are like, "We need this," and I'd be like, "I, I, I can't."

Simon Sinek

Reliability is accurately managing expectations.

Simon Sinek

There's an idea that I'm obsessed with, which is this idea of a positive corrective experience of when you have something that you think is gonna go one way... and then instead of the worst fear being confirmed, you have an opposite experience.

Alex Simon

People pleasing definitions and workplace formsConflict avoidance vs approval addictionHyper-competence as a people-pleasing strategySelf-betrayal model of burnout (Jenga analogy)Reliability vs availability; expectation managementPositive corrective experiences and psychological safetyScripts and tactics: get back to you, share dilemma, deadline check, warmth with boundaries, “Spears” feedback culture

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